AMD Audio Problem

[Peyman_2]

Hello all,
Hello All,

I have a X555DG ASUS laptop. All things were alright with the audio and suddenly the audio gone. On the Taskbar there is a red X on the speaker icon and it says no speakers or headphones are plugged in. The windows troubleshooting couldn't identify the problem.

In device manager and under "Sound, video and game controller", there is "AMD High Definition Audio Device" that is working properly and it is the newest update of it.

I followed several solutions from internet but none of them could solve the problem.

I will be grateful for any suggestion.

Thanks

 

[rocktalkrock]

What is the default playback device in "Control Panel > Sound > Playback"?

 

[Peyman_2]

There is only

1. Digital Display Audio (AMD High Definition Audio Device Not Plugged in) and It has a downward red arrow on its icon.

 

[rocktalkrock]

There is only

1. Digital Display Audio (AMD High Definition Audio Device Not Plugged in) and It has a downward red arrow on its icon.

There should also be an icon for "Speakers" and "Headphones". Right click on the Digital Display Audio icon, is "Show Disabled Devices" and "Show Disconnected Devices" enabled with a check-mark?

If Speakers and Headphones are not listed in your Playback devices you need to reinstall your audio drivers.

 

[Peyman_2]

This "AMD High Definition Audio device" is already in the disconnected devices and there is no other devices in the list.

When I Uninstall the audio driver, and scan for hardware changes in device manager, the system automatically install the latest version of this "AMD High Definition Audio Device" and ofcourse the problem still exists.

 

[rocktalkrock]

This "AMD High Definition Audio device" is already in the disconnected devices and there is no other devices in the list.

When I Uninstall the audio driver, and scan for hardware changes in device manager, the system automatically install the latest version of this "AMD High Definition Audio Device" and ofcourse the problem still exists.

If your laptop is an "Asus X555DG", the driver download page for this model says your audio driver is a "Conexant Audio Driver". Try downloading and installing the audio driver from your laptops product page, rather than letting Windows install the driver automatically.

 

[Peyman_2]

when I am trying to install the "Conexant audio driver", I get the error of "Driver Installation Failes: Could not find the device for this driver"

I also uninstalled my previous windows and installed a new one. But the problem didnt solve.

 

[rocktalkrock]

when I am trying to install the "Conexant audio driver", I get the error of "Driver Installation Failes: Could not find the device for this driver"

I also uninstalled my previous windows and installed a new one. But the problem didnt solve.

In your laptops BIOS under "Security > HD Audio Interface", is it set to [UnLock]?

 

[Peyman_2]

it was not exactly with this name, but yes all drivers were unlocked there.

 

[rocktalkrock]

it was not exactly with this name, but yes all drivers were unlocked there.

If you run msconfig.exe, under "System Configuration > Services" is Windows Audio "Running"?

 

[Peyman_2]

Yes, both are running

 

[rocktalkrock]

Yes, both are running

I don't know why your audio is not working. Below is a link to some possible fixes. Try the 3rd suggestion, switching to the generic Windows audio driver. If none of these ideas help, you should contact Asus Technical Support. They may have a solution for you.

https://www.digitaltrends.com/computing/audio-issues-silencing-your-windows-10-experience-heres-the-fix/

 

[Peyman_2]

It was already enabled. But, even it is enabled, there is still a red downward arrow on the icon and it is saying that the audio device is not plugged in.