[SOLVED] AMD Threadripper 1950X system freezing while gaming.

[LightningsalesUK]

My system keeps freezing while playing games, when playing games such as Assetto Corsa, Overwatch and Minion Masters, Games such as CS:GO and BeamNG.Drivce have never had this freezing issue. At a random point while playing (shorter or longer depending on the game) it will freeze, the screen will be stuck on the frame it froze at. The PC will need to be turned off and on again to get it functional.
I put this thread with the CPU posts as think it's the CPU causing the issue. I have noticed the CPU temperature fluctuating randomly and my CPU idle temps seems to be a lot higher than when I first built my system (6 months ago). I have noted my CPU sitting at around 50-55c when idle compared to around 40-42 from when the build was first built, could this just be from the summer heat? I have also noted my CPU spiking randomly from its idle temperature to 65-68c causing the fans to power up before it quickly reaches the idle temperature again. Once this starts happening it will continue till the machine is turned off.
Since upgrading the GPU with the Kraken G12 the temps of my GPU had dropped significantly and doesn't reach over 50c under full load.

My specs are as follows.
AMD Threadripper 1950x (watercooled via Enermax Liquidtech 320mm)
32GB DDR4 3200MHz Corsair Memory
GTX 1080ti 11GB (watercooled via Kraken G12 + 140MM AIO, RAM heatsinks)
256GB Samsung M.2
120GB SSD
3TB HDD
1TB HDD
500GB SSD
Evga SuperNova 850W (with Both CPU power plugs in)

 

[LightningsalesUK]

Being under that sort of load for that much time and hitting 70c is not that bad considering. I saw the update, yes the fans being cranked up will cause that. The only thing that you can do is find a place between the noise level and temperature in the fan curve that you can live with. For my CPU fans (I have air cooled Noctua ones) I typically go with a 40 percent at 40 degrees so it is silent and then slightly up until hitting higher temps. Since you are using liquid it would be good to keep a steady speed so the liquid keeps moving even at the the low temps and then increase it as needed.

Typically when gaming is when the CPU and GPU will be working harder and making more noise so if you play games at higher sounds you can tolerate the noise from the fans better. You will just have to aim for that sweet spot.

Since you were able to get the stuff working on your test, I would advise you to tweak the fans more towards what you might find as a sweet spot fan curve and try the games that you were having freezing with to see if the issue has been resolved and the temps are better too.

its at around 80%-100% fans at idle because its hitting 50c for some reason. Not sure why the temps are so high.

 

[buttabean2]

is this the new Assetto Corsa or old one? I couldn't add more than 18 opponents in the original. Do i need a mod for that?

 

[buttabean2]

That's a bit unnerving. check the pump settings, maybe it turned the pump off when you selected turbo or something

 

[LightningsalesUK]

Being under that sort of load for that much time and hitting 70c is not that bad considering. I saw the update, yes the fans being cranked up will cause that. The only thing that you can do is find a place between the noise level and temperature in the fan curve that you can live with. For my CPU fans (I have air cooled Noctua ones) I typically go with a 40 percent at 40 degrees so it is silent and then slightly up until hitting higher temps. Since you are using liquid it would be good to keep a steady speed so the liquid keeps moving even at the the low temps and then increase it as needed.

Typically when gaming is when the CPU and GPU will be working harder and making more noise so if you play games at higher sounds you can tolerate the noise from the fans better. You will just have to aim for that sweet spot.

Since you were able to get the stuff working on your test, I would advise you to tweak the fans more towards what you might find as a sweet spot fan curve and try the games that you were having freezing with to see if the issue has been resolved and the temps are better too.

Unfortunately with Liquid cooling im not hitting lower than 48c on idle.

I have a spare Noctua NH-U14S cooler just in case my main cooler died so I may put that on later to test what sort of temps I get.

 

[LightningsalesUK]

is this the new Assetto Corsa or old one? I couldn't add more than 18 opponents in the original. Do i need a mod for that?

Yeah it is modded maps I have downloaded.

 

[LightningsalesUK]

That's a bit unnerving. check the pump settings, maybe it turned the pump off when you selected turbo or something

I sent a photo of all my fans and it looks like AIO_PUMP is not on the list.

 

[buttabean2]

ill look for it and report back.

try putting the aio pump into a fan slot. See how that works. Then try the noctua if all else fails

 

[jnsupes]

At idle with those fan settings it should not be hitting that high. Someone online had mentioned about AMD Threadripper temps being reported wrong. There is even a Tomshardware article about it https://www.tomshardware.co.uk/threadripper-temperature-issue-agesa-bios,news-56606.html

They were supposed to have updated and fixed it, but maybe yours was missing the updates so you are showing the wrong temps.

 

[LightningsalesUK]

At idle with those fan settings it should not be hitting that high. Someone online had mentioned about AMD Threadripper temps being reported wrong. There is even a Tomshardware article about it https://www.tomshardware.co.uk/threadripper-temperature-issue-agesa-bios,news-56606.html

They were supposed to have updated and fixed it, but maybe yours was missing the updates so you are showing the wrong temps.

Possibly, i just noted my bios update failed.

 

[jnsupes]

Oh, bios update failed. Its interesting that it was working better (not the temps, but the CPU was handling the load better) even though the bios failed. So, fixing your settings after the bios failed actually fixed quite a few of your issues. If you can get the bios update to work and/or get the latest driver update for your CPU from AMD's website, that might help with the temperature issue. Also, the CPU may throttle itself back and have issues based on the wrongly reported temps rather than the real temps because that is just how it is.

Really hope the bios and CPU driver updates fix the temp issue first so you don't have to switch out the CPU cooler.

 

[LightningsalesUK]

Oh, bios update failed. Its interesting that it was working better (not the temps, but the CPU was handling the load better) even though the bios failed. So, fixing your settings after the bios failed actually fixed quite a few of your issues. If you can get the bios update to work and/or get the latest driver update for your CPU from AMD's website, that might help with the temperature issue. Also, the CPU may throttle itself back and have issues based on the wrongly reported temps rather than the real temps because that is just how it is.

Really hope the bios and CPU driver updates fix the temp issue first so you don't have to switch out the CPU cooler.

Playing OW now, no crashes but hitting 65-76c with the CPU running @ 3.29GHz

 

[jnsupes]

Temperatures should be lower than that (assuming the AIO is running at a decent speed/fan curve). It really sounds like you are experiencing the 27 degree celsius offset fan policy, meaning that your actual true temp would be 27C lower. Reading up online some people say that some motherboards took into consideration the offset temp and show the true temp instead but I could not find which ones. Based on your AIO working properly and your idle temps being higher it would seem that you are encountering the 27 degree offset policy.

https://www.guru3d.com/articles-pages/amd-ryzen-threadripper-1950x-review,8.html
is an article people mentioned where they also talk about subtracting the 27 degrees from your CPU temp to get your true temp. Of course try the driver and bios updates when you have time (and remember to fix your system settings/ram/etc after that in case they change again), but it looks like just attempting the BIOS update earlier and after its failure you fixing the settings has helped change the setting enough to fix your freezing issues.

Of course keep trying the games that have freezing issues over the next day or two and keep track of temps, fan speeds, usage, etc. The issue might actually have been solved. Whether or not the CPU temp offset can be resolved is up to the bios and driver updates. And we can only hope that you are actually getting the higher temps because of that.

Edit:
You can always try thermal paste reapplication too.

 

[buttabean2]

50c after a full race. That race is crazy with that many cars

 

[LightningsalesUK]

Temperatures should be lower than that (assuming the AIO is running at a decent speed/fan curve). It really sounds like you are experiencing the 27 degree celsius offset fan policy, meaning that your actual true temp would be 27C lower. Reading up online some people say that some motherboards took into consideration the offset temp and show the true temp instead but I could not find which ones. Based on your AIO working properly and your idle temps being higher it would seem that you are encountering the 27 degree offset policy.

https://www.guru3d.com/articles-pages/amd-ryzen-threadripper-1950x-review,8.html
is an article people mentioned where they also talk about subtracting the 27 degrees from your CPU temp to get your true temp. Of course try the driver and bios updates when you have time (and remember to fix your system settings/ram/etc after that in case they change again), but it looks like just attempting the BIOS update earlier and after its failure you fixing the settings has helped change the setting enough to fix your freezing issues.

Of course keep trying the games that have freezing issues over the next day or two and keep track of temps, fan speeds, usage, etc. The issue might actually have been solved. Whether or not the CPU temp offset can be resolved is up to the bios and driver updates. And we can only hope that you are actually getting the higher temps because of that.

Edit:
You can always try thermal paste reapplication too.

Done the thermal paste reapplication an hour or two ago, I will try and reinstall the BIOS update again.

EZ updater does not detect a BIOS update is needed.

 

[jnsupes]

I thought you had said that earlier about the thermal paste. This thread alone has been pretty long and I was working on other ones too so got kinda mixed up...lol.

I can understand them saying no BIOS update is needed. You very well might not need one. You can check your bios version yourself and see what the website says the newest one is. Same with the CPU driver version. It it turns out everything is up to date, but everything is now working correctly, I would just go with the 27 degree offset policy being what is giving the higher temps. Since some motherboards accounted for it, someone else with the same CPU might not have the same temps shown. And of course cases, ambient temp, etc has to be taken into account.

 

[buttabean2]

i would think the latest bios updates would do the 27 degree compensation but maybe not. I remember when I built my first threadripper, i was very confused with which temp was right and if I was seeing the 27 degree offset or not. You would think his board would read it properly with being only 6 months old.

Which asus board do you have?

76c would be 49c without a oc. I can test that if needed but check your bios info in cpuz

should some the latest date and version

 

[jnsupes]

i would think the latest bios updates would do the 27 degree compensation but maybe not. I remember when I built my first threadripper, i was very confused with which temp was right and if I was seeing the 27 degree offset or not. You would think his board would read it properly with being only 6 months old.

Which asus board do you have?

76c would be 49c without a oc. I can test that if needed but check your bios info in cpuz

should some the latest date and version

I would hope so.

 

[buttabean2]

https://rog.asus.com/forum/showthread.php?97532-High-CPU-Temperatures

"Try disabling MI skew in bios it directly affects the temp offset your possibly seeing " later in the thread, someone posted that asus's software wouldn't run the fans correctly when that was enabled too.

 

[LightningsalesUK]

https://rog.asus.com/forum/showthread.php?97532-High-CPU-Temperatures

"Try disabling MI skew in bios it directly affects the temp offset your possibly seeing " later in the thread, someone posted that asus's software wouldn't run the fans correctly when that was enabled too.

Unfortunately no luck. I disabled the MI Skew and the temps are still the same, I opened HWMonitor as soon as I booted into my system and the temps were at 58-63c. I think something is wrong with the cooler

 

[buttabean2]

What about cpuz bios info?

 

[LightningsalesUK]

What about cpuz bios info?

I tried updating the BIOS again and it came up with an error code and just sat there for 30 mins with no results

 

[buttabean2]

which mb do you have? You might have to update to a specific bios first before updating to the latest. if you can post your cpuz mb info it would be helpful too

 

[LightningsalesUK]

which mb do you have? You might have to update to a specific bios first before updating to the latest. if you can post your cpuz mb info it would be helpful too

Motherboard is the ASUS X399-A

 

[LightningsalesUK]

I have attached some photos of the internal AIO setup. I had a feel of the CPU block after being off for 5 mins and it was still hot to the touch. I left the side panel of the case and now my CPU temps are in the high 40s but still have hit 60c since ive had HW Monitor open.

 

[LightningsalesUK]