Question AMD Wraith Prism Cooler turns off as soon as it touches my CPU

[dvvvood]

I installed the AMD Wraith Prism Cooler last week onto my brand new PC build, but I hadn't launched the PC yet since the ram hadn't arrived. Today the ram arrived and whenever I booted the PC the cpu cooler would turn on, its lights would flicker, but then it would turn off in a few seconds. After some troubleshooting I was able to figure out:

• the cpu fan header works (I plugged in another fan and it worked fine)
• the cpu cooler works when it is not mounted on the cpu, but just plugged in and held in the air

It turns out that the cpu cooler works perfectly when it is not mounted, but as soon as its heatsink touches the cpu, it flickers and turns off again. Any ideas as to what the problem is?

First image is when the cooler is lifted above the cpu, second is when it comes in contact with the cpu.

 

[NightHawkRMX]

Do you see any damage to the wires such that they may be shorting out on the heatsync?

 

[dvvvood]

Do you see any damage to the wires such that they may be shorting out on the heatsync?

No visible damage to the wires which could be shorting out on the heatsink. At first I thought that the wire itself was broken until I took the cooler out of the case and it worked fine. Perhaps it is damaged wiring deeper within the cooler which is shorting it?

 

[XxDarkMario20xX]

No visible damage to the wires which could be shorting out on the heatsink. At first I thought that the wire itself was broken until I took the cooler out of the case and it worked fine. Perhaps it is damaged wiring deeper within the cooler which is shorting it?

Might not be the cooler that's broken something making it stop could you take picture of the cpu socket with cpu in and also did you put thermal paste onto cpu and attached cooler on. Not attached cooler without thermal paste on cpu

 

[dvvvood]

Might not be the cooler that's broken something making it stop could you take picture of the cpu socket with cpu in and also did you put thermal paste onto cpu and attached cooler on. Not attached cooler without thermal paste on cpu

I did apply thermal paste before mounting the cooler. Here is the image of the cpu in its socket.

 

[XxDarkMario20xX]

I did apply thermal paste before mounting the cooler. Here is the image of the cpu in its socket.

Strange would it be possible to try it without having those brackets. Because something on there making it stop. Thank you for posting picture hope it gets more people to help you out.

 

[dvvvood]

Strange would it be possible to try it without having those brackets. Because something on there making it stop. Thank you for posting picture hope it gets more people to help you out.

Just tried it after removing the two brackets from each side, still turns off as soon as it makes contact with the cpu itself.

 

[XxDarkMario20xX]

Just tried it after removing the two brackets from each side, still turns off as soon as it makes contact with the cpu itself.

What paste did you use?

 

[dvvvood]

What paste did you use?

Arctic Silver 5 "High-Density Polysynthetic Silver Thermal Compound"

 

[XxDarkMario20xX]

Arctic Silver 5 "High-Density Polysynthetic Silver Thermal Compound"

You could try cleaning cpu and just adding pea size and try it because to much paste can make problems

 

[dvvvood]

You could try cleaning cpu and just adding pea size and try it because to much paste can make problems

Alright, I'll try and update the thread.

 

[dvvvood]

You could try cleaning cpu and just adding pea size and try it because to much paste can make problems

Cleaned off the old thermal paste from both CPU and cooler heatsink, then applied just a pea size in the center of the cpu but again same problem once the cpu cooler was connected.

 

[DMAN999]

It really sounds like the pressure needed to install it in the CPU is pinching some wires somehow.
If you can't figure out what is causing the issue,
I'd see talk to AMD about getting a replacement cooler from them.

 

[Nemesia]

Would a computer not being properly grounded cause this kind of issue on something electrical like the cooler fan and rgb? Maybe it's not the pressure or wires but it's being shorted.

 

[DMAN999]

Would a computer not being properly grounded cause this kind of issue on something electrical like the cooler fan and rgb? Maybe it's not the pressure or wires but it's being shorted.

That is possible and something the OP should consider and look at.

 

[dvvvood]

It really sounds like the pressure needed to install it in the CPU is pinching some wires somehow.
If you can't figure out what is causing the issue,
I'd see talk to AMD about getting a replacement cooler from them.

Will do if nothing else works!

 

[dvvvood]

Update:

I borrowed another wraith prism cooler from my brother's pc and it worked fine in my PC. I concluded that the issue is a hardware issue with my wraith prism cooler itself. I will contact my retail location to see what I can do. Thanks for all your ideas!

 

[Nemesia]

Update:

I borrowed another wraith prism cooler from my brother's pc and it worked fine in my PC. I concluded that the issue is a hardware issue with my wraith prism cooler itself. I will contact my retail location to see what I can do. Thanks for all your ideas!

Glad you know what it is now!