My company has acquired a new client for tech support. I went there to install antivirus on their workstations as we do for all our clients. This new client has Win7 on all workstations and a small business server running in a domain environment.
I installed Kaspersky on all 8 pc's in their business. The next day we got a call from one of them saying their computer was acting strange. Once I got there I discovered the pc would freeze when launching Quickbooks or Outlook. I ran a malware scan which turned up nothing. Then after some troublshooting steps I decide to uninstall Kaspersky. Well what do you know, that worked. I didn't want to leave him with no protection so I installed AVG free. Same outcome. The computer only will operate without antivirus.
What could be causing this conflict?
Any help is appreciated.
I installed Kaspersky on all 8 pc's in their business. The next day we got a call from one of them saying their computer was acting strange. Once I got there I discovered the pc would freeze when launching Quickbooks or Outlook. I ran a malware scan which turned up nothing. Then after some troublshooting steps I decide to uninstall Kaspersky. Well what do you know, that worked. I didn't want to leave him with no protection so I installed AVG free. Same outcome. The computer only will operate without antivirus.
What could be causing this conflict?
Any help is appreciated.