frozenlead :
You realize the HP dv series encompasses hundreds of notebook models, right? They've been using that naming scheme for years now. No one seems to understand this. Just because your notebook has "dv" in front of its model doesn't mean it's under this defect. Just because your notebook experiences a typical failure that most notebooks from every manufacturer experience doesn't mean they're defective.
I own a Pontiac Grand Prix. They've been making those for several generations. If mine breaks, and my buddy's breaks too, does that mean the lot of them are bad? No. The ones made in 2008 are a completely different car than the ones made in 1998. If you want to even attempt to prove your computers are defective, you have to be more specific than "my HP dv series stopped working, must be the same problem".
The Grand Prix analogy might be more accurate than you realize. In addition to a now-useless HP Pavillion 9500, I also own a Ford F-250 6.0 Powerstroke. Both have serious design flaws that were well-hidden by their manufacturers for years. Both apparently instructed their service groups to apply "band-aid" fixes to hide the design flaws. We have discussed the HP BIOS update that runs the cooling fans more often, to delay the inevitable NVIDIA chip failure that kills motherboards; now understand that Ford instructed an involuntary reflash of their diesel's computer to lower combustion pressures, delaying the moment when their head haskets would blow, stranding their vehicles, and hopefully making this happen only after warrenty protection expired.
Both manufacturers have class-action lawsuits pending. More importantly, both have utterly forfeited any possibility of retaining me as a loyal customer. I am rightly offended by how both have treated myself and thousands of other paying customers, and would be pleased to see them both fail. (The motherboard damage was caused by spilled coke, The fact that there was a recall on the hinges does not mean that you didn't cause the damage, This reflash is for drivability that you never complained about, We don't care if you own this vehicle or not, We are overriding your truck's computer, You did not have to authorize us to do it, We will not return it to factory settings,etc.) I will use a significant fraction of my energy to ensure my colleagues and associates know about these issues, and cost these manufacturers sales into the future. I object to underhanded "fixes" with dishonest pretexts; like most people, I do not enjoy being lied to by anybody, let alone my vendors.
If your Pontiac lasted 37 months following a 36 month warrenty, you would have the right to sue, IMHO. This is especially true if something as major as a crankshaft broke. Such an event is not a 10-minute fix, but rather evidence of inferior engineering. I would agree with you if I learned that you attached a supercharger and upgraded fueling system, and exceeded the factory redline continuously until the connecting rods flew out of the block. Under those circumstances, a crankshaft might well fail. But your buddy would have had to abuse his machine in a similar fashion. On the other hand, if you only commuted to work, and kept an eye on the oil level, yet the crankshaft broke for no obvious reason just after warrenty expiration, I think you should sue.
My HP began showing hinge issues within a year of purchase. But it was never dropped or abused. I needed it for work, so I lived with the issue until it began showing display problems. The battery life was never as promised! It always ran hot, so I religously elevated it off of its table to ensure airflow through the cooling system. But it ultimately failed anyway. Now it needs a mother board, based upon the postings of >100 other owners. There is obviously a design flaw at the root of this; NVIDIA already agreed to pay HP and other customers for damages. As I am the end user, I want my machine to work as intended and advertised, not as the time bomb that was delivered. Why is this difficult to understand?
Ford's diesel motor was built by Navistar; there were serious lawsuits over warrenty claims. Now Ford builds their own diesel motors- the next design (following the current 6.4L) is an all-Ford unit similar in layout to the GM 4.5L Duramax. I bet HP will change chip makers as well. But both firms need to understand that to betray a paying customer is to gain a vocal enemy at a time of recession.
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