Anyone interested in class action suit against HP

[sushiserv]

Heh, HP is more bang for your buck though. It isnt the FACT it was an HP that was the problem. It was the nVIDIA graphics chips. Still, other brands are quite expensive, however, I won't be making hte mistake of buying another HP. Ill throw my $ away on a ThinkPaq. At least it will be working 11 years from now like my friends old ThinkPad lol.

I have actually filed a case with small claims court against HP for selling me a lemon laptop. If I had known the laptop was going to die after 2 years, I would never had bought it.

I own a Compaq F500 (which was recalled!) which uses the same motherboard as teh F700 and the G6000 (which were not recalled!).

SMH HP. I was customer since I was 10. I am 18 now - I build my own computers now... but still. Y'all lose yerselves a customer.

 

[zoebrianne]

@ missedwarranty
HP did solve the problem for those who met the warranty date. I'm sorry you didn't, but a deadline is a deadline. I was comparing HP's warranty program's deadline to that of the end time of the Secretary of State (which is also a deadline). Remember Bush v. Gore back in 2000? Votes that weren't recounted after a set deadline weren't counted. Period.

Customer loyalty means nothing. Any company wants your money and doesn't care. If you want to glorify their product and return to them for business, great! If you blindly purchase a new product from the same company just because your last product was good, great! You just hand your money to that company. 'Loyal customers' just waste money and time with frustration down the road. After so many machines from HP, did you think they were all going to be perfect? It just doesn't happen. Stuff breaks, and it always will.

@ exhalebabs
Your problem doesn't appear to be similar to anyone else's here. Wireless problems in a notebook are extremely rare (I've never encountered any in my lifetime, and I've repaired hundreds of notebooks).

I am an unhappy consumer who did NOT miss the deadline, barely caught the extended warranty before it ended when my motherboard went out. However, i would never have known about it if i hadn't googled it. HP did not notify me that there could have been potential problems they were well aware of, even though my product was registered. I almost paid full price to have the motherboard replaced or bought a new machine altogether.

Then to top it off the damned thing crashed again, not even 4 months later. It was, however conveniently over 90 days after the repair so of course they wont do *** about it. Not only that, but the tech support guy even told me over the phone that if he were me, he wouldnt pay to have it fixed again because it will probably just break again. Then he tried to sell me a new f'n HP computer. Wow, all i have to say is... wow.

Way to stand behind your products, HP. And lets hear a round of applause for that top notch customer service.

 

[sushiserv]

Did you ever take into account that your model notebook wasn't on the list because it wasn't defective? Just because your machine broke doesn't mean the entire model series is defective. Everyone in this thread keeps referring to the dv9000 series - that notebook model line is many, many years old and has several hundred models! They don't all use the same motherboard. Just because you have a model number that's remotely similar to a different notebook known for faults doesn't mean yours is faulty.

Edit: spelling.

Errm, the NOTEBOOK wasn't faulty. Before you reply like an HP employee, do your research. The GPU was faulty.
http://www.youtube.com/watch?v=QZB6kxxgnOQ Jen-hsun Huang even admits it in this video, however he says the percentage is very small. This actually led to nVIDIA being sued by their shareholders b/c they ended up losing alot of $ when the nVIDIA stock TANKED during the July 2, 2008 SEC filing.

So now you have 5 sets of annoyed motherf*cks - the CONSUMER (both notebook and desktop!), the OEMs, the NUFI (nVIDIA's insurance company) and nVIDIA and the nVIDIA shareholders.

AMD and their shareholders are just jumping around the room in joy though.

First > the consumer because they have a DOORSTOP or a big ass expensive CHAIR. Like me. But I am going to court. Some desktop GPU were also affected.

Second > the OEMs who ahve to fix all this - except this was rectified because there were 2x$200M payouts to these guys. Sony for example offers a 4 year warranty for any model of computer with an nVIDIA GPU that was determined to be defective. Not a model of laptop - if it has an nVIDIA GPU that is defective and the laptop fails, they give you a form to fill out and end of plot as long as you bought the laptop with in FOUR, count it, FOUR years. That is MORE than enough tiem to catch this defect.

Third > NUFI didn't pay out nVIDIA because they were also led astray by the manufacte. nVIDIA never told htem anything was wrong with hte chips until a year later - a bill just showed up and NUFI did not want to pay becaue nVIDIA failed to provide them with simple evidence.

You know how if you kill yourself, the insurance company won't pay out to your family - it is the same thing here. Some engineer was told to shut his goddamn mouth and pass off the faulty chips. So, nVIDIA was basically digging its own grave.

Fourth > nVIDIA. Anyone burned by this - and there are a lot of them who don't even know - will probably not buy another nVIDIA brand item again. I for one am not ever. I built a new computer - AMD/ATI baby. nVIDIA can kiss my grits.

Fifth > the nVIDIA shareholders who lost a substantial amount of money. See it like this: nVIDIA says OMG WE ARE WINNING!!!!!1!!!1!eleventy-one for a couple of quarters. Then suddenly, nVIDIA says UM... we haz a problem 🙁 our chips are defective. Massive stock devaluation. People lose money because the higher-ups failed to tell them this > they make bad chips that aren't worth ***.

Now why sue the OEM? The OEM failed to notify its consumers about this (hell there was battery recall on my *** and I suppose I would have never heard about it until it took out my hand - ain't that some ***), and hte OEM was paid to fix this problem. The OEMs (namely Dell and HP) released a BIOS update to keep the fans running constantly AND I CAN ATTEST TO THIS! The fan is supposed to go WHOOSH and then whoo. But the fan goes WHOOOOOOOS(shutdown.exe -f)oosh. Feel me so far? As you can already guess, this was to keep the item alive until the additional warranty period was over so the OEMs would not have to use the money they got to fix these things on the consumer but put it in their pockets.

So the moral of this story is - if you weren't a Sony/Apple customer with this defect - tough. Small claims, get your cash back and return the laptop to them after getting your data off. They can keep that worthless piece of *** said I get my money back.

 

[frozenlead]

Are you serious? Did you even read this thread? I've mentioned the nvidia GPU defect multiple times, as have the people complaining - but they maintain this is a separate issue.

 

[dwellman]

I'll read it on my Kindle.

 

[Guest]

Alright,
Just to say, some of you might wanna have a look into the NX6110/NC6120 faults, I dunno if this is grounds for lawsuit, but ALL motherboards have a fatal structural issue.

The Intel southbridge becomes damaged over time - or rather, the BGA connections. The only way to repair this is to do a complete reflow, which requires real expensive kit.

Now, HP have known about this for YEARS, yet motherboards were (and still are, in small quantities) manufactured in the same way. Some may last 5 years, some may last 6 months. Who can say.

http://forums13.itrc.hp.com/service/forums/bizsupport/questionanswer.do?admit=109447627+1261668953789+28353475&threadId=1096080

I'm too young to go into this and I really can't be arsed, but just to let you know.

 

[usppk9c]

Would love to join I am actually looking to star a class action suit . They are aware that they are selling defective parts and the way they are getting away with it is by telling the government that they are offering an enhanced warranty but what the government isn t aware is when you call with their system failure they tell you that your enhanced warranty ended. They are bunch of crooked thieves.

 

[Klemke321]

I would like to have that e-mail, after just getting off the phone with tech support I am beyond frustrated. According to them I should have been checking the HP web site to look for notices about defects. If I didn't have a problem why would I go looking for a solution.

 

[Maziar]

Guys please don't post your e-mail in forums,you can send PM's to each other and post your e-mail there

 

[Canuck1]

I hope you succeed! What about HP inkjet printers and especially HP software!!!

I have this ANNOYING 'trayapp' popup window come up over and over and over!!! I didn't know what it was until I googled it. It turns out it's HP software for a HP printer. But, the utility doesn't state anywhere what it is or what it is doing or what it is for. It turns out I need to edit the registry or insert a HP software CD!

Can you believe this?!? Even when I try to close the app, it comes back repeatedly until I click the 'x' over and over. This software is probably the worst thing I've ever seen! HP SUCKS!!!!!!

 

[maldinilovegame]

Can I know why you wanna suit against HP ?

 

[burgessc343]

I just started having the same problem with my HP Pavilion dv6000 that I'm discovering so many have had as far back as 2007. My computer won't stay on and the screen stays black. I thought it was an issue with my battery and so I invested in a new one. It didn't solve the problem and so I began to search the net and discovered that the problem appears to be with the mother board and HP knows it, but has charged customers $400 to fix the problem if their computer is no longer under warranty. I don't believe we should be charged to fix a defect that they have known about for over two years. They should have recalled these computers. If there is a class action lawsuit and if it's not too late to join, count me in (that is, unless HP is willing to do the right thing and repair these computers for free).

 

[tekfu]

My Story.

I work for an I.T company, probably as most people on this posting. My G/F has a dv93xxCA model, sold in Canada

Well here's the long and short.

1. I think there should be a North American lawsuit (for USA, Canada and Mexico) as they are part of the NAFTA agreement, and therefore are subject to it's rules.

2. Last Fri (Jan 8, 09). My G.f was at home listening to music, then poof it dies (showing symptoms over the last few weeks (ie hangs, snowy screens, battery not holding charge, wifi losing power (all of which are symptoms of this issue)

3. I contacted HP friday night last week (Jan 8th). Spoke to a Women supervisor whom informed me that the additional warranty was covered from the date of manufacturer (which in this case was Sept 07) and expired in July 09. Now today I get a call from their case resolution team, telling me a different story, how this laptop was made in April of 07, and up until last Friday, they never got 1 call from my g/f or her parents to create any type of record for this unit (yet somehow they know it was sold in June of 07) that's BS... any way to continue

They tell me that I have to pay 399 Canadian to fix this model and that gives a 90 day warranty (somewhat extended after the repair) OH GET THIS ...she tells me that they don't have the serial numbers of their units affected or when they were made

(BUT SHE CAN TELL ME WHEN my g/f's was made and appearently sold...YA RIGHT...I am not a mushroom, don't keep me in the dark and feed me crap..!!!!)


Now I have 3 things wrong with the information I have been provided so far.

1. Why does their website which outlines the issue in full documentation make no mention of when the limited (extended warranty ended in July 09)

2. Why could they not provide a update via their driver site (patch or an scanning update which checks the model and serial # of the unit) which outlines or discussed this in further detail to inform the customer of the issue and let the customer decide what the next step would be (HP kept this quiet for a reason)

3. Why is it that from the date of manufacture the warranty and the limited one mentioned for this issue was never really made public until after people started having this issue.

I THINK this is THEFT and misrepresentation on their part. This issue is documented too well to be coincidences or mearly the fault of the user...this is complete and udder BS...I will NEVER AGAIN BUY OR RECOMMEND HP....

If you want to shoot me an email (fouraceswild@gmail.com)

DO NOT BUY HP

 

[Dougx1317]

I have two DV2000 laptops that failed at about 30 days outside the 12 month warranty period. When I called them, they politely told me to F*** Off. Should $1200 laptops from HP only last one year? Seems like poor quality to me.

 

[TheGreatGrapeApe]

Thread is now locked, but I'll leave it in place for 1 month to its anniversary for reference if you want to participate, contact the e-mail address above.

With the number of random Anonymous comments too (usually being the first to resort to personal attacks an accusations) this thread has served it's original purpose.

However most importantly, this is not the place for these threads, ambulance chasing is just like any other spam, not wanted.

 

[TheGreatGrapeApe]

This topic has been closed by TheGreatGrapeApe