Are ASUS Laptops any good?

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As someone who repairs laptops for a living I cam tell you that they are very cheaply made nowadays. The hinges crack and break, the mouse buttons stop working and they plastics are the cleapest plastics used in any laptop. Steer clear of Asus for now unless you buy one of their gaming ones, those are made well.
 


I jsut got my Alienware (Dell) back and it would power up. I had to send it back twice and they replaced the mobo and one of the graphics cards the first time and the second time i sent it back they replaced the mobo again. Guess what Apples, Dell, Asus , Hp, Toshiba's and Acer are all mnaufactured in Asia.
 
Asus is amazing. If you spend some good money on a laptop you won't be disappointed. I have the G751 which cost me 1750, and for 6 years prior to that I dropped 1200 on the laptop right below the ROG line, and it still works great (I use it as my media server now).

If I had bought say a Dell Alienware laptop with the same specs as this G751 I would have no doubt paid twice as much. Not to mention this thing barely gets hot even when playing the latest games at Ultra graphics. Usually running anywhere from 50-130fps. I should also mention it doesn't make a peep.

As for customer service I've only ever had to contact them once and they were quick and to the point. Easy to understand, no issues and very patient.

I've never bought a cheap ASUS laptop. If they don't work as well I can understand that; you get what you pay for. You're just gonna have a bad time if you expect professional results at a consumer level.
 


hi there i myself was looking at getting an ROG-Republic of Gamers laptop from asus but if you go to the ROG forums and browse around i see nothing but problems with there laptops and many complaints from people now my brother bought a refurbished asus computer for just photoshop and he has had it for 1 year now with no problems so i would say its hit or miss hope this helps
 
ASUS Laptop is MADE in China, I had 1 with good specs and features.

THE PROBLEM with this Product has NO PROTECTION to the "DUST"
NEver let your gadgets or laptop expose in DUST.... my laptop last only 2 yrs and the Video crad Overheat and automatic shut-down and the keyboard has malfunction due to DUST.... USELESS FUKING expensive keyboard and function are affected can affect your daily work... I bought it PHP 30,000.00 cash but the quality is bullshit..

HP is my gud choice expperince with this brand not made in china fuking china disposable products!!! not worth the price
 



I bought an ASUS top of the range N750 JV. It is the biggest mistake I have ever made. It died one week out of warrantee. The after sale repair reception was abominable, their repair sent back a repaired machine that didn't work correctly and which is about to cost me another €250 on top of the €830 I have alkready paid for a new motherboard.

Want my advice. Buy Dell, Hp, MSI but NOT ASUS. Good machine but all machines are when they work. It's what the company does when the machine fails and ASUS are appalling.
 
they have absolutly no support and good lord help you if you ever need a replacement charger or any parts you are better off throwing it in the trash. It is next to inpossible to get they will direct you to their estore if you ever even find a phone number that can actually answer your question, they will tell you it all as to be done on line and that would be fine if there estore sight worked right half the time and you have the time to enter your life history just to order a charger. I personally will not buy another and if the guy at best buy didnt story to me about the support and availability that it was suppose to have i would have never bought it in the first place. My opinion is if it as the name asus on it run in the other direction.
 
Bronsky (Acer 3820TG owner and popular contributer) has a horror story about Asus's repair program that seems mirrored by many other users. Apparently it took them over 5 weeks to turn around a repair, which is not uncommon for them. Toshiba and Acer both average a couple weeks turn around time including shipping nowadays.

Asus does offer extensions and their warranties tend to be global which is a good thing. Most other manufacturers play a lot more semantics games with their warranties (i.e. Acer is known for this nowadays) where it's damned near impossible to get warranty service if you move from the US to Europe.
 



Here is the final reply from ASUS to a string of requests for a recovery disc for a computer that is just over one year old.


Dear Customer,

Thank you for contacting ASUS. I am sorry you are experiencing difficulties with your device.

OEM installs are worlds apart from full retail licenses. As discussed in my earlier email, if you are unhappy with the policies and solutions please address your complaint to the complaints team.

A recovery partition was included to help you restore your computer. If you did not then create a backup disk of that, we cannot be held responsible.

There is no further troubleshooting that the technical support team can provide.

Kind regards,

Stephen
ASUS UK Support team

Hotline : 01442 265 548
Email : http://vip.asus.com/eservice/techserv.aspx
Website : www.asus.com

To further improve our services to best meet your needs, ASUS will send you a survey of satisfaction in the week following the last correspondence received by us.
We kindly invite you to provide us your positive feedback.

For this investigation to be as relevant as possible please reply to this email within 5 days.


---------- Original Message ----------

Sent : 3/23/2015 5:13:45 PM
To : "techsupport@asus.com"
Subject : Re:Re:<TSD> Notebook N56VZ [ID=RWTM20150317020314367-746]

[CASEID=WTM20150324011345545]

I keep replying to these emails and there is no record of my reply. My machine does
not work, the recovery partition does not work, the recovery file you sent me to
downgrade from 8.1 to 8.0 is irrelevant and also does not work, it gives the message
'recovery partition not found'.

Please send me a recovery disc that I can use to re-install the copy of windows 8.0
that I paid for when I purchased this machine from you.

Nick

 
The laptops are shiny, although components may be inferior, and service is horrible.

I purchased a new G751JT ROG in 02/15, and the hard drive crapped in 03/15. Service said to ship it, but they don't provide a shipping box, if you use your original box, you won't get it back, and while they provide shipping it's uninsured and it's three business days there and three back. I shipped on a Thursday, meaning I'll be without my $2000 laptop for 7 business days and at least one weekend. It cost me $24.00 to box it and insure it.

I've had Sony's, Samsungs and Dells, the industry standard is overnight there and back, with max turn time three days, sometimes two.

Needless to say, I've just purchased my first and last ASUS. Looks shiny, but service is horrible, banana republic, essence of cheap.

Truthfully, Will Chase

 
I AGREE, I HATE MY ASUS!!! Like another user stated, I don't know how I haven't thrown this through my window or broken it to pieces out of sheer frustration! Hate the Keyboard! It has a mind of it's own, does it's own thing ... on/off/wacky!!!!!
 


What did you get in your Asus G751?
 


I also bought a Asus laptop, the vivobook with a touchscreen with corei7. Since the buying, the laptop is very lag and I at first thought that Win8.1 might require more RAM and CPU. After 3 months, I decided to factory format my laptop, then many problems occured; ramdomly shutdown, poor performance, etc. I took it to the Asus center and they replaced the harddisk. Anyway, after a few weeks, I realized that the headphone wasn't working. I took the laptop back again to the repair center. This time, they replaced the mainboard, wow, 2 replacement within just 6 months after buying. I just wonder how many think they gonna be fatal after the warranty expires. So bad experience with Asus, won't buy it anymore.
PS. Asus service center in Thailand isn't impressed me at all.
 


I doubt an Alienware with the same specs as your Asus would be twice the Asus. I actually matched component by component for the Asus to the Alienware and the price normal was the same 1899.99 but the Asus was on sale for 1750.00.

 


My advice based on personal experience with ASUS is do NOT buy it. In Dec 2013, I Purchased a mid level model with the i5 processor based on the generally good reviews. I started having issues almost immediately. I called tech support and struggled to understand the person I spoke with (yes, I know it's an across the board issue). One thing I was clearly able to discern after a brief conversation was they were accepting no responsibility for the problems. It was all a Microsoft issue and Windows 8. I called Microsoft and was told the issues I was experiencing was strictly a hardware issue and not theirs. I will give Microsoft credit here. They at least were willing to work with me to try and mitigate the problems as well as they could. After quite a bit of back-and-forth, I was able to get it to function to a certain degree and accepted the fact that it was probably my fault for not buying a touch screen.
As I was working through the issues on my own machine, Both kids were starting college and my wife also needed a new machine. The current reviews on my other favorites were so bad, I decided ASUS was probably my best bet, only this time with the touch screens. I purchased three more, all with touch screens. All three of them started having similar problems, the worst of which was dropping the wi-fi connection. They were each taken to back to Best Buy and worked on by the Geek Squad with the assurance the problems were solved. This went back and forth until the free returns period was well over.

Fast Forward: 2 of the four are now officially dead. One will only come on and show a white blank screen. The other one will not come on at all. It starts to boot, then the screen just goes black and shuts itself off (no, it's not the charger). My wife's has been giving her error messages and keeps shutting down randomly. Mine is the only one still working and it disconnects itself from the wi'fi at least 2 to 3 times every session.

I hope this helps somewhat with your decision. I personally will NEVER buy ASUS again.

 
It's hard when you critique a Brand when they make 20 or so models with different prices ranges and quality of components. Alot of people are happy with the 17.3" gaming machines that use top of the line components. I myself have never had one.
 


Hi, I have ASUS Ultrabook UX31E still in ASUS tech support. I purchased this for my daughter in other state.She couldn't use this very often because of some problem. Some times it works, sometimes it is dead. I spoke with ASUS tech people in other country to solve this issue spending a few days. They were not professional, neither could solve the problem.They made RMA # and suggested me to send it for repair quoting around $140. I just received the repair invoice for $745.20. I couldn't believe this.My ASUS ultrabook has had serious problems which is not my side fault. Their support is very very bad. I just recommend not to buy it.

 
I've just had exactly the same issue.It was not the charger,the screen turns to black and keep shutting down. I WILL NEVER BUY ASUS AGAIN.

 
I have an ASUS laptop and love it. However, after an issue this year with an ASUS MB I own, I found out that AUS technical support sucks big time!!! I have an M5A88V-EVO MB; In the beginning I could not get the RAID to work. Sent the mb in and it came back no problems. Still no go - so I started doing my own troubleshooting. Found out that if I had a PATA disc attached to the board (pulling data over from previous system) then RAID would not work. Informed ASUS, told thanks, but no fix! Now I have analyzed another RAID problem; it looses volume 2 after a few months, so I am forced to rebuild the volume every few months. Went to ASUS with this in Jan this year. Back and forth as they kept trying to tell me how to set up RAID. Finally got a tech who understood the issue and he forwarded it to the RMA team. This was in April. I was told that the RMA team would get with me within 48 hours; no such. After 1 week I emailed them, was told again, they would be in touch with me. Finally, the end of April, they give me an RMA number; but guess what? My warranty is now expired; it expired while I was waiting for an RMA. So ASUS won't fix it under warranty even though I started with this issue in Jan.

here is the ASUS response:

I completely understand that this issue was ongoing and at this point your warranty has expired. I understand this is unfortuante.

If I had an option I would have definitely helped you out in this regard. As per the RMA guidelines if the product warrty is expired, customer needs to bear the repair costs. Please accept my apologies.

Like this endears me to them. While I like their products, based on this I will no longer buy any products manufactured by ASUS.

 
Keyboards are clearly the weakness on Asus Laptops! If you intend to use it for daily work you will be very annoyed.

1. The layout: Things are crunched together, important keys like "end" are missing, arrow keys are positioned together with the other keys so you will press 1 instead of "up" or 0 instead of "right" all the time. That's okay for an entertainment or casual laptop, but if you need to work with it it's just a deal breaker.

2. The Quality: The keys will break. Use it for 6 months and you will notice that a few keys aren't as smooth anymore. Use it for a year and you will have major annoyances with the keys or even faulty ones.

3. The missing letters: Somehow Asus Keyboards tends to miss out on letters. This never happened to me before, but with Asus it's really common. You press a button not hard enough and it will not print the letter.

4. Forget customer support in case of problems like this. They are super-unreliable.

Asus did clearly not read the "best practices" when it comes to Keyboard Design and Quality. As a programmer, I'll never use an Asus Laptop ever again.

 
They are crap - (The DC-IN charging ports will eventually fail) I will never buy another ASUS product again - see post here: http://asus.pissedconsumer.com/asus-notebook-computer-bad-charging-port-design-20150804677035.html

Useless customer care:

Hello Michael,

I apologize for any inconvenience or frustration this may have caused. At this point though, your units are no longer within the one year manufactures warranty. The only option for getting them repaired, would be to send them in out of warranty and pay for the repairs. I deeply apologize for this and understand your frustration over this matter. You agreed to the warranty terms and services upon purchasing the unit. You can reveiw warranty terms here: http://www.asus.com/us/support/Article/681/

Cordell S.

ASUS Corporate Customer Care
 
Am a Designer, i owned G750J for three month then it stopped working and i only used it to check my emails, last laptop lasted 5 years with me it was a really normal laptop (not Asus) but i was using it heavily -rendering and 3d modeling!! wasted my time and my money!! $3800 !! shame !
i totaly dont recommend the laptop not either the company, dont do the same mistake...
 
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