AsRock Z170 Extreme4 1151 Skylake Dr. Debug 00, No Display, and No Post

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Dean5000

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Dec 27, 2015
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Hi, I've been getting this Dr. Debug 00 error, no display,and no post or beeps (I used the old small speaker from my previous build on the new motherboard, so I only think that I've got it plugged in the right place) upon booting up my new pc build for the first time. It's a completely new build made up of:
I7 6700k CPU,
ASUS STRIX GeForce GTX 980 Ti,
AsRock Z170 Extreme4 1151 Skylake Motherboard,
Hyper Evo 212 CPU Cooler,
Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4 2400 Mhz,
2 x Samsung 850 EVO 500 GB 2.5-Inch Solid State Drive.
EVGA G2 1300W Power Supply
Dell U2515h 25 inch 1440p Monitor

I've built another pc before a few years ago, and it worked fine straight away with only one small mistake, yet this one I have run into this stressful problem I can't seem to solve despite searching online everywhere. I have done countless CMOS resets, reseated my cpu and cpu cooler a few times, while reapplying thermal paste, I finally gave in and returned my motherboard for a replacement, andthe same error still appears, so it can't be a dead motherboard. I have tried installing my old power supply to see if the new power supply is also dead, but the same error happens, but both the old and the new power supply's fan does spin, and everything that is connected to the power supply directly, such as the graphics card and SSD drives all startup, as in the graphics card lights up and its three fans all spin, and there are startup noises coming from the front of the pc too, (not sure if the noises are from either the SSD's or from the optical drive). If i plug the case fans into the power supply through the molex cables, they al start up full speed too, but if they are only plugged into the fan headers, they don't start up at all, suggesting that the power supply again must be fine I'm guessing?
I've tried removing the graphics card and plugging the monitor into the motherboard Display port slot, and still nothing issolved. The only things left I can think of are that either my CPU itself is damaged and needs replacing, or that my RAM could possibly be incompatible with my motherboard? I did look on my motherboard's website and I couldn't find my exact model RAM on it's compatibility list, but there was very very similar model numbers to mine in that list, so I'm hoping they're compatible.

So if anyone can help me I would be very grateful, thank you!



EDIT: Turns out it definitely isn't my Power supply or my Graphics card that is the problem, as I've just rebuilt my old pc using the old motherboard and CPU, but also using my new power supply and graphics card too, therefore they both work flawlessly. This definitely leaves it down to either the motherboard, CPU, or maybe RAM (?) in which is the problem, though if it's the motherboard, it will be the 2nd time i'd have to get a replacement...

SOLVED EDIT: I already posted a while ago how i solved this problem at the end of this thread, but thought I'd now update this main first post, so any new readers don't have to read everything to the end to find the answer, so: I can confirm that it was my cpu that was faulty all along!!! I've finally got my new pc fully fixed and as soon as I installed the new processor that arrived today, the pc showed a full monitor signal and my bios was fully showing. Now I've been reinstalling applications and things and have nearly got everything from my previous hard drive copied over, so thank you again to everyone that has helped me! :) Hopefully this thread could be useful to someone else who has the problem I had.
 
Solution


Ok, I will get the Asus motherboard. And yeah that would be very helpful, thank you! I will post back when I get the motherboard (might be in about two weeks though).
 


Hi again, I haven't yet ordered the new motherboard, but I've found else on this current non-working motherboard. I was trying my old Power supply with it again, so with the motherboard out of the pc case and lying on it's motherboard box. Plugged into it was the CPU itself, CPU heatsink + fan, and the ATX 24 pin. I tried starting it up as normal to see if the fan would spin up both with and without the 8-pin cpu cable plugged in (using a 4 pin cpu connector from this old PSU. Nothing happened, apart from the cpu fan twitching once at each startup. Then I tried the cpu fan plugged into each fan header on the board, and still nothing. Then, while keeping the cpu fan plugged into a normal case fan header, I tried for the first time actually removing the CMOS Battery, and waited about 10 seconds before starting the board up using its on-board power switch as I've been doing before, and straight away the cpu fan ran at a good normal speed constantly as it should. I then put the CMOS battery back in, plugged the cpu fan into its own cpu fan header where it should be plugged in, and again, it worked as it should! (I should note that I've tried doing the normal CMOS reset buttons and CMOS jumpers many many times, and they didn't fix anything like this did, so I assumed the CMOS battery removal wouldn't do anything either) However the 00 on dr. debug still shows on the motherboard 🙁 So then I switched my power supply to the new one where it has a full 8 pin cpu connector thinking maybe that's all it needs to fix the 00 error, and still the error 00 shows, though all the fans work as they should, at this point I also have a case fan plugged into the motherboard along with the cpu fan in its normal cpu fan header, and they all run and the case fan even lights up blue like it should. So now the fans all work on the motherboard, but the dr debug still shows 00, and there's still no display on the monitor or light on the keyboard that's connected to the motherboard. Would this suggest that it's no longer the motherboard that must be dead?
 


My guess its the mobo..I would get a refund and go for the asus also from what i read the extreme 4 has debugging issues..
 


Hi, the motherboard should be on its way back so I should be getting my refund quite soon I think, though meanwhile I have ordered the Asus motherboard, it should be delivered by the end of the week so I will be posting back quite soon. And thanks for the info you got about the debugging issues that the extreme 4 is apparently known to have, that makes me feel a bit better knowing that my problem just has to be a faulty motherboard.
 


I'm having a similar issue (I think!) with an ASRock Fatal1ty Z170 Gaming K6. I am on my second mobo. The first worked fine for a couple of weeks, then started showing 00 debug code and would not boot. I RMA'd it after trying various things (though not as extensive) as you have tried. The new board worked a treat, running cool and fast. Then after being switched off at the mains it would not turn back on (no error code or power at all). I thought perhaps PSU issue, or blown fuse in power cable, got a new cable and it came back to life for a few days! Last night, I shut down the PC through Windows, but during shutdown it stalled and started showing 00 debug code on the mobo and now does so every time I attempt to turn it on. The CPU cooler fans and lights power up (Swiftech H240-X), so that is getting power. I tried using a couple of other PSUs, but still 00 debug code on the mobo. I have seen some other forums suggesting other ASRock models have had similar issues. I don't know whether to do another RMA and switch brands, or if there is something I have done that has twice caused this issue. Be good to hear how you get on with your replacement board Dean5000!

 


hi, I will definitely let everyone here know how it goes once I get my new motherboard! I'm expecting the worst though, so that I won't be too disappointed if it still doesn't work, then at least I'll be sure it's the CPU that's faulty (though I really hope it isn't the problem, I didn't get it off of Amazon). If this new motherboard works, I will be staying away from AsRock as much as possible, though that's unfortunate since they're probably a totally fine brand, but my bad luck has unfortunately put me off them. I don't want to give any advice that might help your problem, since I really am not experienced on this kind of stuff and don't want to give you false information. Though there's a few people on here that's been really helpful to me (specifically alexoiu as he's replied back lots to me!) so you're best starting a thread for your problem if you need to, I'm sure lots of people would be able to help you. I didn't even expect myself to get any replies, but I did 😀 ) But yeah If the new different-brand motherboard works for me, then I'd suggest probably just getting a third motherboard too, or even the exact same one as I've just ordered if mine works (and if it has all the features and compatibility you need of course).

However, if you haven't already tried it on your pc that's gone faulty, I would definitely suggest taking the CMOS battery out, and, well, I tried starting my pc up with that battery out, which made all my fans magically work (my pc obviously still didn't work, but some progress was made), and then I put the battery back in, but maybe that's not the right way to do that technique, but yeah I would try that unless it's apparently dangerous for your pc to do it that way... Just using the normal CMOS jumpers and little button didn't work like the battery technique did. So I was thinking the battery thing might do something for your pc.
 


Switch brands...
 


hi, ive just got my new motherboard today. Not good news. I connected everything as it should, and the motherboard lights up with all its fancy colours, the graphics card powers up with all its lights too, and the case fans all start and glow blue like they should. the cpu fan is even spinning fine, but the monitor gets no signal, and there's no beeps at all... Is this a dead cpu? but surely if that's dead, there would be a motherboard beep to say so? Please help, this problem has got ridiculous now.
 


hi thanks for replying fast again, I've tried both the gpu port and the motherboard port while gpu still plugged in
 


Im using the new Asus board I got.Using the old motherboard speaker though, so don't know if that's the only reason its not beeping (in case the old mobo speaker isn't compatible with this new mobo)? Also just to make sure, the bios should run and show up correctly on first boot right? meaning that I don't need to put any disks such as the motherboard disk in the optical drive first? Oh and by the way the optical drive opens and closes totally fine despite the display not showing.
I will try those now what you said too.

EDIT: Just tried using 1 ram module in each slot, removing the gpu and using the displayport on the motherboard instead, and trying 1 ram slot, still no beeps or display. Not even any beeps when trying to start the pc without any ram at all.
Also, when first connecting the keyboard to the ps/2 port on the motherboard, all three yellow lights over the caps lock and num lock keys light up for just one quick flash before they switch off for the duration they're plugged in. And they do this flash every time the keyboard is first plugged in. Though on the other hand, if I plug a mouse into the ps/2 slot, the bright red glow from underneath the mouse is constantly lit up as if to say it is getting the full power it needs to work, yet the monitor still states something along the lines of 'there is no signal coming from the computer, move your mouse or press any key on your keyboard to wake it'.
 


hey just in case you didn't get notified, my new motherboard didn't fix my problem 🙁 I'm very sad
 


If no beeps when starting the board without RAMs and the CPU fan does spin, then I suggest RMA-ing the CPU too.
 
Solution


yep that's the next thing i'm going to try, I've messaged the technical support on the website I bought the cpu from, and i don't think they'll reply until monday, but i'm going to see what they can do for returns/replacements. Is it possible a computer won't post due to faulty ram? or would the lack of any beeps at all with no ram suggest that it has to only be the cpu being faulty now?

 


Just seen its weird now we know its not the motherboard and u said the psu is solid with u changing out ram sticks...Cpu maybe?
 




It looks like I'm having the same problem as him, I'm on the same motherboard, asrock z170 gaming k6, and last night I got a blue screen, with some like erc_not_less_or_equal, I restarted, and got another bluescreen twice before windows could finish loading (something like thread expection not handled). So I went into the bios and disabled every c state and cpu overclocking (my 6700k was set to 4.4 instead of 4.2), I restarted, and before the pc could restart, it started giving Dr debug comes, I'm getting a different one every time I start. d0, 5a, 62, 79, 00, 19, 04, 40. I tried removing the battery and resetting the cmos hundred times, removing the ram and moving it in every possible combination, removed the vga and switched to the second bios... Nothing is fixing it, Still getting the same errors. It is probably broken. The only thing left to try is to loosen the cpu cooler.
 


So I've just heard back from the company that sold me the processor (Novatech) and they tested my cpu in their systems and confirmed over the phone that my cpu was faulty. They said it could take up to 28 days for me to receive the new cpu, so I won't know for certain if my computer will work until I receive that, but for now it seems that despite the very very rare fail rate that cpus apparently have, I was the unlucky one and happened to get a faulty cpu. I'll post back to confirm if my pc does run properly once I get my new cpu in less than a month's time. Thank you everyone for your help though! :)
 
Could we possibly check batch numbers on cpus? I've been trying to build a small gaming rig with a Gigabyte z170n-gaming 5 and a 6100. Tried different psus, tested the memory in my main pc, and ordered a second cpu and mobo and I am also getting nothing to turn on on both mobo's and cpus.
 


Hi, if you mean for me to check, I wouldn't know how to check batch numbers, but also I've already sent my cpu back to Novatech so I don't have it on me. But also since you said you have a 6100, i'm guessing you mean a cpu called 6100 right? but then that means your cpu batch should be unrelated to my cpu batch since I have a different cpu to you. You seem to have an even more unfortunate problem then me, though have you made sure your graphics card isn't the faulty part? You should try starting your pc with the monitor only connected to your motherboard and with the graphics card totally removed (but I'm guessing this would only work if your cpu has integrated graphics, so I check if it does).
 
I can confirm that it was my cpu that was faulty all along!!! I've finally got my new pc fully fixed and as soon as I installed the new processor that arrived today, the pc showed a full monitor signal and my bios was fully showing. Now I've been reinstalling applications and things and have nearly got everything from my previous hard drive copied over, so thank you again to everyone that has helped me! :)