Asus K53E Charging Port Issue

[anh102]

Hi everyone!
So about a month and a half ago I started having charging problems with my Asus laptop. The charge started toggling between "AC Mode" and "Battery Mode" and the LED light toggled on and off unless I held the charger in firmly the entire time it was in use. I had planned to fix it quickly until I got really sick and was unable to, now that I feel better I wanted to start working on it. The other day I noticed while holding in the charger an ample amount of heat coming from the connector head and immediately took the charger out. This is a new development for my pc issue. My question(s) is:
1) Is this a charging port issue as I first assumed?
2) With the charger now heating up at the port, is something else causing the problem?
3) What is the best solution to fix this?

If I hold the charger in, the battery icon reads "X& available (plugged in, charging) as it should normally. Any advice/info is appreciated!
Thanks,
Ashley

Asus K53E
Windows 7 Home Premium x-64bit, SP 1
AC/DC Adapter Input 100-240V (1.5A), Output 19V (3.42A)

 

[leighannazlin]

I am on my second Asus. Love the computer, but this is the second machine (different model) with charging issues. On my last computer, the power supply was on the mother board so fixing it would have required a replacement. I'm afraid to even have this one looked at as I suspect it's the same issue. Mine just started this so I'm going to get everything backed up quickly and shop for a different brand. Hate it, because I've been really pleased with these computers, other than this issue.

 

[dukegirlbiz]

I am on my second Asus. Love the computer, but this is the second machine (different model) with charging issues. On my last computer, the power supply was on the mother board so fixing it would have required a replacement. I'm afraid to even have this one looked at as I suspect it's the same issue. Mine just started this so I'm going to get everything backed up quickly and shop for a different brand. Hate it, because I've been really pleased with these computers, other than this issue.

I'm experiencing the EXACT SAME ISSUE FOR THE SECOND TIME IN TWO YEARS on the same Asus laptop. After the first fix (motherboard completely replaced after being in the shop for one month) the laptop worked fine. When the charging problem started again, my local laptop repair shop resoldered something, and it worked as it should for about one month, then started acting up again...toggling between AC and batter mode. Very annoying.

I've loved my Asus otherwis, but I'm switching brands now, since it's no longer covered under warranty and the problem has re-occured. Asus will fail if more people start talking about this VERY COMMON problem unique to Asus laptops.

 

[mourningwarbler]

I am on my second Asus. Love the computer, but this is the second machine (different model) with charging issues. On my last computer, the power supply was on the mother board so fixing it would have required a replacement. I'm afraid to even have this one looked at as I suspect it's the same issue. Mine just started this so I'm going to get everything backed up quickly and shop for a different brand. Hate it, because I've been really pleased with these computers, other than this issue.

Yes. I have the same problem. This is my first and last ASUS. Hardly ever even move the thing from the desk, so it doesn't have a lot to do with wear and tear. BEST BUY urged me to buy an expensive warranty... Tis a shame. 🙁

 

[daddie93]

We have two of.these laptops and one has a faulty ac jack.Have to hold it.or tape it.in place for the charging light to come.on.Seems to me there is a manufacturer defect.Have had this problem.for a year now.Quoted $130 for repair in Canada

Would you be kind enough to post and email me just who are you notifying in the head office with the complaint regarding the K53E model's plug charging port problem with in the head office.
Appears that we ought to send complaints to the same area, because this issue is not beng identified as a common problem with the K53E model and it is being ignored as a manufacturer problem. Need to find someone with authority.
Thanks ,
Janet

 

[Bmack]

I have an ASUS K53SV. I have sent it in to have this problem fixed TWICE and it is now happening again. Based on how common this experience seems to be, I'll be buying a different brand next time, even though I've loved everything else about this laptop.
Did anyone find someone specific to send complaints to?

 

[ShKh]

Hi All,
I'm currently looking into the K53E Asus charging fault after two models I have, both experienced the fault. Asus have said that it's neither a known fault, or a manufacturers fault something I'm disputing. The reason I'm posting this is to get some details of any other users with this issue to present to Asus UK.
Whether or not you've had the fault fixed privately or not could you get in contact with me on the email address below, so I can go directly to Asus UK to show them otherwise. Also if you'd like the details of your complaints regarding the faults sent to Asus feel free to let me know on the email sent.
Kind Regards Shane,
[no email]

 

[Zasheet]

I have fixed this same issue many times on this series of laptops and charge $100 for the service. The problem is that the center lead (+) gets a hairline fracture between the post going to the planar board and the back of the power jack. The 'supports' for the power jack on one side are attached to a 'tail' of planar board giving limited support. The power supply provided for the system, having an L shape, often will be angled down if you have it connected and set the system down. I can see how Asus can qualify this as wear and tear, but I would still say it is poor design on their part.

 

[cod4fun]

Hi
Just here to point out that I had this problem several times with my Asus X53sv. Bought it 3.5 years ago and repaired it 4-5 times for the same issue for 50-80€ each time. A month ago it started having the same problem. I ended up selling it and buying an MSI laptop, which seems to be a more solid brand. This is definitely a design problem (or planned failing, who knows) and I will never buy something from Asus again until they acknowledge their fault and say they are willing to fix it in the future.

edit: forgot to mention that the first time I got this issue, the laptop was still under warranty and Asus changed the whole motherboard. Obviously this didn't fix anything

 

[JungleFresh]

When I plug in my power cord to the power jack I have to push it in can I somehow just pull out the power jack so that I don't have to push it in

Hi

I own a Laptop repair company....

You NEED a new charging socket fitted to the laptop...take it to a local laptop repair shop...or send it back if under warranty IF they cover it (they usually don't)

All the best Brett

 

[latinbeauty]

i think if so many people have the same problem this is worthy of a class action against ASUS, i have the exact same problem and my nephew did too at the same time.. I had made a complain to @ASUSUSA ON TWITTER.. i think other customers should see how poor this product is and how may people had the same problem to at least prevent them from buying... is you do complain to ASUS on thier public forums (facebook, twitter, etc) they will have to take an action as recall laptops or something of that sort. let me know if something has been initiated.

 

[Nush]

So sad to know this is a common problem with Asus 🙁 besides the loose charging port problem, I guess mine has battery problems too. Changed the battrley once and no big improvement. It discharges so soon that I need to keep the charger in for almost all time it's on.
100 $/€ is too much to be spent on a repair and I can't afford to buy a new one either. Besides, who wants to install all those softwares on another system.... 🙁(