Question Windows stuck in loading loop and locked out of account

[JaxAgain]

So my dad's old PC is stuck in a sort of startup loop where basic Windows background processes load for about ten seconds, the screen goes blank, then restarts all the background processes again — so Windows never fully loads. I can open task manager, but even opening things like the command prompt is temporary. Easy solution: Windows repair.

Problem: he always signed in using his PIN. His old passwords don't work. I managed to change the password online, but it won't "register" with the computer. So it's impossible for me to login and access Windows repair options.

Any suggestions?

 

[Ralston18]

Based on the context of your post you/your Dad no longer remember the PIN - is that correct?

What error message(s) are being presented when the changed password fails to "register".

Have you and your Dad contacted Microsoft?

If not, why not?

 

[JaxAgain]

Based on the context of your post you/your Dad no longer remember the PIN - is that correct?

What error message(s) are being presented when the changed password fails to "register".

Have you and your Dad contacted Microsoft?

If not, why not?

Clarification: he does know his Windows PIN, which is how he logs on. So I can log into Windows no problem.

The problem is that to access Windows repair and other recovery options to deal with this infinite loop Windows loading issue, a Windows PIN is insufficient. Windows requires you to enter your account *password*, and therein lies the problem. Because we are able to reset the account password online, but the current PC is *stuck* on the *old* password.

 

[Ralston18]

Have you contacted Microsoft?

 

[JaxAgain]

Have you contacted Microsoft?

I called their helpline, was sent to an automated system for password help, but that doesn't help because I *can* reset the password, it just doesn't register with the computer. And re-dialing now automatically sends me to their password help and I can't seem to speak to anyone.

 

[Ralston18]

So Windows will boot via the PIN - correct?

What procedure or process are you using to do the reset?

When the password reset fails to "register with the computer" what error message, pop-up, or other notification is presented?