[SOLVED] Asus Prime x470 Pro. Power on, no display

[SeaBrocolli]

Hey,

Recently bought a Asus Prime x470 Pro from a closing down pc repairer for £25 (bargain of the MoBo year if the issue is a simple one) however, I was informed that the motherboard does power up but cannot access the bios or display.

How do I get around sorting this issue and also will Asus honour warranty? It comes with the box and every accessory included and looks like it hasn't been tampered with.

Thank you

🤙

 

[Darkbreeze]

Have you tried to get it to run or are you going off what you were told?

What are your FULL system specs?

Do you have a graphics card installed, and if yes, are you SURE you have the display cable plugged into the graphics card video outputs, and not one of the motherboard outputs by mistake?

If you don't have a graphics card, and ARE plugged into the motherboard, do you have a Ryzen CPU with integrated graphics? Because most of them DON'T have integrated graphics. ONLY the G models, like the 2200G, 2400G, 3600G etc., have integrated graphics.

 

[SeaBrocolli]

I have yet to buy the rest of the components for a new build and thought this would be an amazing investment should it prove a simple fix so I'm going on what has been said, I have looked into it and combed the forums and MoBos that power up with no display seen to be a pretty simple solution.

Hell, if it works after some tinkering or sending it off to Asus for a check up, I have saved £140 and can drop it on a better GPU and if it is beyond saving or salvage, it was only £25 🙃

 

[TJ Hooker]

If you're trying to debug it yourself it's going to be pretty tough without any other components...

Otherwise just contact Asus and see if you can't get an RMA approved.

 

[Darkbreeze]

BUT, if you send it to ASUS and THEY determine there is nothing wrong with it, then you are out the shipping costs, possibly both ways but one way for sure.

I don't think its a very wise investment. If a "shop" is selling it cheap because they say it doesn't work, then it doesn't work. If it were as easy as just sending it to ASUS, they would have done it themselves. If you don't have the ORIGINAL purchase information, you're out of luck, because warranties on motherboards and graphics cards do not extend to third parties no matter what anybody tells you.

 

[SeaBrocolli]

I see what you mean, however, having looked at the terms and conditions for the Asus Motherboard Warranty, there isn't anything stating that I can't send it in for inspection and repair under it's 3 year warranty. It hasn't been tampered with, no water damage from what I can tell, every pin, connector and conductor looks in decent condition and it powers on, hopefully there's a loop hole that I can take advantage of that'd lead to a new / repaired motherboard but all I can do is wait 🤙

 

[Darkbreeze]

Sure, they don't say that there, but I guarantee you, having processed maybe over a hundred various RMAs through different companies, that the very first thing you are going to be asked before an RMA is approved is to provide the original purchase invoice or receipt. Without it, they are going to tell you what you can do with a bucket of sand. It has to do with pounding.