Question ASUS ROG Strix B550-F Gaming Motherboard "USB Device Over-current Status Detected" error

[jon96789]

I bought an ASUS ROG Strix B550-F Gaming Motherboard and built a new desktop PC for my brother. The system is as follows:

ASUS ROG Strix B550-F Gaming Wi-Fi Motherboard
AMD 3900X 12-core CPU weith stock Wraith cooler
16GB Corsair LPX Vengeance DDR4 3200 MHz RAM
Samsung 980 M.2 SSD
Nvidia GT1050 GPU
Corsair CX750-watt PSU
Corsair 110R Mid-tower Case
Windows 10 Home

After building the PC, I stressed tested it for a couple of days and all was running well. I gave the system to my brother and it was working fine for a week and now he gets the error:

"USB Device Over-current Status Detected!! The system will shut down in 15 seconds."

I disconnected ALL the USB devices; keyboard, mouse, front panel connector, USB fan connector for the CPU cooler and the error still persists. I searched online and this seems to be a common issue and the usual culprit is that a damaged USB device is connected to the system. But failing that, the motherboard would be the last resort.

Has anyone encountered this problem and found a solution? I don't understand why it would work for a couple of weeks and suddenly fail.

 

[AUnlikelyPotatoe]

Have you disconnected the front USB ports for the case? more issues always come up with them rather than the rears from what I've seen.

 

[jon96789]

Yes, as mentioned in the original post... Thanks

 

[drea.drechsler]

Yes, as mentioned in the original post... Thanks

If you still get this message with all USB cables disconnected it's apparent the problem is hardware on the motherboard. You might have a defective USB port on the motherboard so contact ASUS about warranty claim. It may be pretty rare for something like this to happen but it also seems like this is a new motherboard and that's when problems like this are most likely to pop up.

 

[jon96789]

Thanks... I contacted Amazon for a replacement.

 

[jon96789]

I ended up buying a replacement board from Best Buy as Amazon would not be able to get me a replacement board until mid-January. I submitted the bad board for a refund. The replacement board from Best Buy works fine...

BTW, sicne I replaced the board, will I have an issue with my Windows license?