[SOLVED] Asus ROG Strix X570-E Unknown Device issue.

[shang005]

Hi all,

I am having a problem with my ROG Strix X570-E, after installing the below drivers, an "Unknown Device" shows up under Other Devices category in my Device Management.

This only happened AFTER I removed the Realtek audio drivers, and when I installed them again (Provided by ASUS Support site), the Unknown Device showed up again.

Fairly certain it is audio related, as I went into the property of this device, and under "Location:" it said "on Realtek (R) Audio

- Under Device status it indicates "The drivers for this device are not installed. (Code 28)

Can anyone please help?

Thanks

 

[drea.drechsler]

Right click on that device and select to 'uninstall the device'. When done, restart the computer. Windows will identify the device and install appropriate drivers if needed. Either that or it will disappear, meaning it was something left over from the uninstall/reinstall of sound drivers.

You might also benefit from this thread:

[DRIVERS] Realtek Audio (AMD 3xx/4xx/5xx/6xx/8xx & Intel 2xx/3xx/4xx/5xx/6xx/7xx/8xx)

Hi everyone, - Realtek Audio Drivers (UAD - ASUS ROG RTK-Dolby) : Drivers : 6.0.9738.1 WHQL [24/09/2024] Dolby Extension Driver : 9.524.657.1 WHQL [23/05/2024] Dolby HSA SoftwareComponent Driver : 3.30704.740.0 WHQL [02/09/2024] Download : Link ASUS ROG Realtek|Dolby Atmos motherboards ...

rog.asus.com

It appears many people are getting sound drivers messed up on their Asus mobo's. MoKiChu has prepared a way to clean up and then cleanly install them with the DTS enhancement extensions appropriate to your motherboard.

 

[shang005]

Right click on that device and select to 'uninstall the device'. When done, restart the computer. Windows will identify the device and install appropriate drivers if needed. Either that or it will disappear, meaning it was something left over from the uninstall/reinstall of sound drivers.

You might also benefit from this thread:

[DRIVERS] Realtek Audio (AMD 3xx/4xx/5xx/6xx/8xx & Intel 2xx/3xx/4xx/5xx/6xx/7xx/8xx)

Hi everyone, - Realtek Audio Drivers (UAD - ASUS ROG RTK-Dolby) : Drivers : 6.0.9738.1 WHQL [24/09/2024] Dolby Extension Driver : 9.524.657.1 WHQL [23/05/2024] Dolby HSA SoftwareComponent Driver : 3.30704.740.0 WHQL [02/09/2024] Download : Link ASUS ROG Realtek|Dolby Atmos motherboards ...

rog.asus.com

It appears many people are getting sound drivers messed up on their Asus mobo's. MoKiChu has prepared a way to clean up and then cleanly install them with the DTS enhancement extensions appropriate to your motherboard.

The instructions from the ASUS thread resolved it.

Thank you!