Question Asus Tuf M4 Air Firmware Bug Mouse

[spinzo]

hello, I plugged in my new keyboard redragon k606 that has a HID compliant mouse (weird), after 1 hour my mouse movement slows down then immediately stops, so the keyboard has bugged or conflicted the mouse firmware I think, I don't know what's happened, suddenly the mouse doesn't move at all, only clicks work 😢 , so I don't know what's happening I tried to uninstall HID but no luck I tried my mouse on another PC but again same problem I downloaded Armour Crate maybe I could roll back to the old firmware but it seems I can't find the option to roll back so I'm curious what to do, someone could help me please, thank you.
Keyboard: Redragon k606
Mouse: Asus tuf m4 air (1.00.04 latest)

 

[rgd1101]

test with another mouse?
sound like you need to clean the mouse

 

[spinzo]

test with another mouse?
sound like you need to clean the mouse

i cleaned the sensor i tried different mice still the same issue i opened the mouse i did everything possible

 

[rgd1101]

test with the old keyboard?

 

[spinzo]

test with the old keyboard?

same issue

 

[rgd1101]

test in safe mode?

 

[spinzo]

test in safe mode?

The mouse is not working in safe mode, I just need someone who works at aarmoury crate to give me a solution because I have done everything and it didn't work. The last hope is to bring back the old mouse firmware.