Asus z10pe-d8 ws won't power up with retail Intel v4 CPUs

[Jirutnev]

Z10ped8 ws works fine with e5 2699 v3 chips (2)

However
With approved bios 3204, ram, power supply etc (the same as above)
When I put 2 Intel e5-2699 v4 chips in at the same time, the board won't even boot, dead nothing.

Spare identical board, different e5-2699 v4 chips, rinse repeat: other board works with v3 but won't power on with v4

If I remove 1 v4 chip from socket 2, then it powers up
Went back 6o other board, reproduced the same issue

Both boards work with dual v3 chips, both boards only work with only 1 v4 chip in socket 1.

Asus claims e5-2699 v4 fully supported in bios 3204.

To date I see no evidence both chips can work on the board at same time.


I called Asus, the only feedback I got was try refladhing bios 3204 (seriously)
For sake I did but of course that didn't make a difference


Does anyone have any solutions ???


Side note: v4 chips are retail, there is a similar thread in this forum with the exact same issue but the op is using engineering samples, the few comments on that thread were suggestions that ith4 no power up issue was because the op used ES chips. As I am having the same issue with two id4ntical boards and 4 of the retail boxed v4 chips, chances are his issue was not from Es chips

 

[CBender]

I assume that the bios is the problem here. Asus hasn't got the best bios support on launch day in general. I suppose that you are going to wait it out until the next bios release.

 

[lapras0]

Finally got an answer from ASUS server support team:
"The board requires the latest version of BIOS and also an update of a chip on the board for correct functionality with v4 CPUs. The update of the chip can be done only in ASUS Service Center."

 

[Jirutnev]

I was going to post the same update.

Pissed that for 3 months they wouldn't come clean on it

 

[CarlosCabello]

Hi guys!! i´ve got an update from PugetSystems:

"The Z10PE-D8 WS works fine with the v4 processors... as long as it was manufactured after October of 2015. Regardless of the BIOS version installed, if the board is older than that it will not work with the new processors. We've run into this once, but Asus had warned us about it. I have been told that the only solution is to send the board back to them (Asus) to be updated."

From ASUS:

"Motherboard Serial Number

ASUS products have serial numbers that are 10 - 15 digits long. They have the following format:

1st digit: Year Manufactured (last digit of the year) (0 may be represented. by "A")
2nd digit: Month Manufactured (1-9, A-C)
3rd digit: Product code ("N" for notebook, "M" for motherboard, etc.)
Examples:
Motherboard manufactured in year 2010 (0 or "A"), September (9):
Serial Number: 09Mxxxxxxxxx or A9Mxxxxxxxxx

Motherboard manufactured in year 2009 (9), December (12 is represented by "C"):
Serial Number: 9CMxxxxxxxxx

Note:
There are no letter "O" anywhere in the serial number. It is always the figure "0"."