Audio problem on motherboard or not ... URGENT

[cloud1107]

Hi

Recently put together a new rig. Using an Asus Z170-A motherboard with a Logitech H150 headset. When listening to any music , watching vids or playing games the sound is excellent! but when i use the mic from my headset regardless if its front port or back port it gives off some static/whitenoise which the other person can hear. got the latest drivers etc. the only thing that i havent replaced on this pc is the power supply and hdds. . im just abit worried if motherboard is faulty?? or is it my headset are there any solutions? 🙁

Any help/ opinions?

 

[Lutfij]

1| Can you please pass on your full system's specs inclusive of your OS and remaining audio equipment?
2| Seeing as this is an analog headset and that you're relying on the onboard audio, are you on Windows 10? If so you should disable automatic device driver updates and manually reinstall your audio drivers. It'd be a good idea to also go through the chipset drivers as well as the BIOS.
3| Have you also tried disabling sound enhancements in Sound Manager?

 

[cloud1107]

1| Can you please pass on your full system's specs inclusive of your OS and remaining audio equipment?
2| Seeing as this is an analog headset and that you're relying on the onboard audio, are you on Windows 10? If so you should disable automatic device driver updates and manually reinstall your audio drivers. It'd be a good idea to also go through the chipset drivers as well as the BIOS.
3| Have you also tried disabling sound enhancements in Sound Manager?

Hey man sorry fo rthe lateeee reply havent been on in a while.
Specs:
Asus Z170-A
i7 6700
2 x 4gigs Corsair Lpx ram
as for the rest ive got some old gerenic brand power supply i bought in asia like 6 years ago and 2 old mechanical drives
Using windows 7 ultimate 64 bit

Do note im not using the latest driver, im using the first iteration due to the newer drivers not being able to install. I have test the system using windows 10 and latest drivers , but the problem persists.
This static noise only crops up when i use mic boost at any level. its unbearable. yes i can turn it off but then when i use applications like skype it uses mic boost to enhance my sound otherwise im very soft. mic volume is on 100% and all the noise cancellation effects are on. I spent alot on this computer and its half built , im afraid that my motherboard is faulty :/ could my case also be an issue since its very very old from the pentium 4 era or my power supply? Funny thing is when i used my old gigabyte board in the same case with the same power supply i never had thsi problem tbh. sorry for the essay

Language edited by Moderator. This is a family friendly site.
Moderator
Lutfij.

 

[Lutfij]

The first order of business after assembling your system and installing your OS of choice is to always make sure your software/drivers are all up to date. You've complicated things a little since folks on Windows 10 have all been known to complain of the static when operating off of the onboard Realtek sound chip. There is an inherent issue with the drivers which refuses to communicate with the OS and device.

You forgot to include your audio equipment. You don't have a GPU or are you running off the onboard display connectivity options? Why can't you install the latest drivers again? To rid yourself of doubt you could try breadboarding your system and see if the audio issue is persistent but I personally think it's moot since the issue is found on your rear audio ports as well. In that respect I'd ask you to borrow a reliable and branded PSU from your friend and take a second take with the audio issue.

Speaking of which, the PSU is considered to be the heart of the system, should it have a heart attack it'll take out the entire system thus a branded reliable PSU is in order in every build to safe guard yourself, your mind and your investments from damage.

If it hasn't been too long since ownership, please RMA the board asap. BTW, where do you hail from? Asia you say...

 

[cloud1107]

The first order of business after assembling your system and installing your OS of choice is to always make sure your software/drivers are all up to date. You've complicated things a little since folks on Windows 10 have all been known to complain of the static when operating off of the onboard Realtek sound chip. There is an inherent issue with the drivers which refuses to communicate with the OS and device.

You forgot to include your audio equipment. You don't have a GPU or are you running off the onboard display connectivity options? Why can't you install the latest drivers again? To rid yourself of doubt you could try breadboarding your system and see if the audio issue is persistent but I personally think it's moot since the issue is found on your rear audio ports as well. In that respect I'd ask you to borrow a reliable and branded PSU from your friend and take a second take with the audio issue.

Speaking of which, the PSU is considered to be the heart of the system, should it have a heart attack it'll take out the entire system thus a branded reliable PSU is in order in every build to safe guard yourself, your mind and your investments from damage.

If it hasn't been too long since ownership, please RMA the board asap. BTW, where do you hail from? Asia you say...

Hey man, yeah i know im complicating matters using 7. cant really afford to get 10 atm. The headset im using is Logitech H150 not a very expensive one at all. I am using a graphics card namely GTX 760. The reason i cant install the latest drivers on 7 cause there seems to be a problem with the installation of them, seems to be a compatibility issue on 7. its happened to other folks as well.

Yeah im planning to purchase a power supply sometime soon. Hopefully i can get a friends power supply to test out. To be honest my issue is i have to test everything out because the place ive purchased my stuff from say that if no fault is found then i have to pay for delivery costs etc 🙁 sad i know.

Im from South Africa,Johannesburg. I bought the parts on June so i cant really rma it but if there is a problem and its made to be so i can get it repaired or replaced if its not repairable. Tbh everything else works spot on listening to music or anything its crystal clear. , i know its not a big deal but i spent abit on this motherboard and i relaly expected it to work properly you know. Is it possible that it could be this generic psu that I have?

Apologies for rambling on

Language edited by Moderators. This is a family friendly site.
Moderator
Lutfij

 

[cloud1107]

Its weird though , only when mic boost is on does it make a funny noise/static. So annoying

 

[Lutfij]

Please take note of the language you use. I've already edited your second post for it and now the third.

You're complicating things by going onto Windows 10 when you notice that it's not working on Windows 7. I'm working off of a Windows 7 platform and I fail to understand how you could be experiencing compatibility issues with installing drivers meant for Windows 7. Can you also link me to the folks you speak of? Try installing in an elevated command:
Right click installer>Run as Administrator.

At this point you should be installing your drivers to see if the OS, driver or your board is the culprit. If the issue is persistent on a prior OS then the board is the issue. Failing to install the latest BIOS and drivers on an older platform does not count as progress.

I also re-read through your second post and if the issue only happens when enabling audio enhancements then the drivers are the issue(which brings me back to you seeing if the issue is seen on Windows 7 if you're on Windows 10 since the Realtek users with audio enhancements within OS complained of it).

Last point to note, try and borrow a better, more pricier mic setup and see if the mic boost is necessary. Mic boost isn't necessary unless you have a bad microphone.

 

[cloud1107]

Oops. Apologies about the language i'l be more considerate next time. Im just typing straight of the bat

This is the post with other experiencing the exact problems as I am:
http://www.tomshardware.com/answers/id-3117551/asus-z170-problems-windows.html

When i can i will get the psu and better headset to clear it all up. Perhaps this weekend i will try and get onto windows 10 and install the drivers and test again.

Another point id appreciate help with, im not really sure how to go about looking for a great quality power supply. I have a price range more or less. my options are COrsair CXM600 or RM 650. what would you also look at it? Again really i appreciate your input and help and apologise for the inconvenience.

 

[Lutfij]

No no, (you're not reading!) I asked that while on Windows 7 you try installing the drivers like I mentioned. One other thing to note is, where did you source your installation for Windows 7? A corrupt or tampered installer can and will cause an end user to not install drivers or make changes to system essentially those revoking administrator rights, provided you've already tried installing in the elevated command suggestion I've said.

Recreate your installation disk and reinstall your OS. You also stated 2 old mechanical drives, what are they and do you have multiple OSes on them? Can you explain how you cannot be allowed to update your BIOS? You can do so manually after you've successfully gotten into BIOS screen prior to bootup.

I've removed your post on the other thread due to the Rules of conduct:
http://www.tomshardware.co.uk/forum/id-2083479/read-forum-rules-styling-posts.html

For your PSU, look no further than here:
www.tomshardware.com/forum/id-2547993/psu-tier-list.html
and try picking the unit that is or is closest to Tier 1 to leave you with a peace of mind when computing. You can even be able to work off said reliable unit for years to come provided you leave headroom.

 

[cloud1107]

No no, (you're not reading!) I asked that while on Windows 7 you try installing the drivers like I mentioned. One other thing to note is, where did you source your installation for Windows 7? A corrupt or tampered installer can and will cause an end user to not install drivers or make changes to system essentially those revoking administrator rights, provided you've already tried installing in the elevated command suggestion I've said.

Recreate your installation disk and reinstall your OS. You also stated 2 old mechanical drives, what are they and do you have multiple OSes on them? Can you explain how you cannot be allowed to update your BIOS? You can do so manually after you've successfully gotten into BIOS screen prior to bootup.

I've removed your post on the other thread due to the Rules of conduct:
http://www.tomshardware.co.uk/forum/id-2083479/read-forum-rules-styling-posts.html

For your PSU, look no further than here:
www.tomshardware.com/forum/id-2547993/psu-tier-list.html
and try picking the unit that is or is closest to Tier 1 to leave you with a peace of mind when computing. You can even be able to work off said reliable unit for years to come provided you leave headroom.

Oh i see. yeah ive tried it your way and it still doesnt work. installation completes but the sound drivers do not work. under device manager it shows the yellow exclamation mark. Im using my original win 7 cd.

With regards to the mechanical drives my main samsung drive has my os and the other seagate is just for storage(no os on there). 120 gigs and 320 gigs respectively .

I have updated my bios to latest version successfully.

Thanks i will have a look at those power supplies. What do you personally use or recommend in conjunction with the psu tier list?

 

[Lutfij]

Have you performed the necessary Windows update to get your OS to SP1? Just so we're on the same page, you did download the driver for your audio device courtesy of Realtek right? On the subject of BIOS it's at version 1902?

You should detail the yellow exclamation mark. Open the device window and pass on a screenshot of the error(code).

I try and stick to Tier 1 products to install and forget about it and be about my work. 😉