About a month ago I was forced to update Windows 10 on my ASUS P2540UA-AB51. Since then, update my battery has been reading 89% and 42 mins to charge without change over the full month. The laptop also only functions when plugged into its wall charger, it instantly turns off upon disconnection. I'm hopeful it is a software issue with the frozen battery info and that the battery was functioning perfectly right up to the update, and broken right after without being touched during
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I've done some research and have tried uninstalling and reinstalling the 2 battery drivers, resetting the power scheme, a fresh start through windows defender and tried fully clearing and reinstalling windows (which failed as every time I attempted as I received an error that the PC was not able to reset and returned to normal, also tried 4+ methods to troubleshoot resetting) with no change in the battery issues.
Even though I don't think it is a hardware issue, I tried to find a new battery but was unable to anywhere online. Any suggestions aside from what I have already tried would be greatly appreciated!
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I've done some research and have tried uninstalling and reinstalling the 2 battery drivers, resetting the power scheme, a fresh start through windows defender and tried fully clearing and reinstalling windows (which failed as every time I attempted as I received an error that the PC was not able to reset and returned to normal, also tried 4+ methods to troubleshoot resetting) with no change in the battery issues.
Even though I don't think it is a hardware issue, I tried to find a new battery but was unable to anywhere online. Any suggestions aside from what I have already tried would be greatly appreciated!