[citation][nom]jonbach[/nom]Bravo for the editor's note on page 9. I'm downright excited to see CNET and Tom's Hardware giving attention to keeping system builders honest when it comes to system reviews...[/citation]
Aye. I know a few people who've been suckered into a certain builder who seems to not make good machines except for review sites/mags. The problem with the "sunday best", is that while this kind of QC failure may be common in everyday shipments, it won't happen to the retailers, which is why I'd never trust an article on a pre-built system unless it was a blind shopper/secret shopper type thing.
My first thought is look at something like resellerratings, or a similar site, but don't just look at the ratings, read the reviews. A company doesn't just get a better rating for having a better product, but also less discerning customers.
Ex. Company A sold computers. They had delayed ship times by 3 weeks+ (5 stars), System wouldn't boot properly (4 stars), and pieces of the computer (memory, CPU, HDD) rattling around the floor of the chasis because they weren't properly connected (3 stars). They had many cases of all these.
Company B also sold computers. They had delayed ship time (3 stars) and that was about it. They averaged between one and two stars below company A, even though the problems weren't nearly as severe.
So, really, do your research, see what you can find from customer feedback in the cases where they don't use blind shoppers.