Question BDOS after fresh install, help please!

[NicholasBG]

I just did a completely fresh install after wiping my drive. I've only installed two drivers, one at a time, the first razer synapse and I waited and no crash then I installed nvidia gpu driver, bsod almost instantly. Rolled back the drivers and now its constantly crashing. I recently ran memtest86 for 8 or so passes with no errors on my memory. If anyone can help, it would be greatly appreciated!


I linked the dump files below along with msinfo.




https://drive.google.com/drive/folders/1ugYq3svdpjOmLtX5rcu6Jg1GmZngvRNW?usp=sharin

 

[rgd1101]

latest bios?
do another fresh install and no razer synapse

 

[NicholasBG]

I do have the latest bios. I flashed it and then updated it before installing windows just to be 100%, as for the synapse I've already removed it completely from the system and registry, no traces at all. Even checked for overlaps in the directory and old system files.

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/6Lf1ys0o/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	012821-4703-01.dmp (Jan 28 2021 - 15:18:12)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 03 Min(s), and 02 Sec(s)

File information:	012821-4468-01.dmp (Jan 28 2021 - 15:21:12)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 02 Min(s), and 36 Sec(s)

File information:	012821-4437-01.dmp (Jan 28 2021 - 14:53:19)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:	memory_corruption (Process: DbgX.Shell.exe)
Uptime:	0 Day(s), 0 Hour(s), 00 Min(s), and 56 Sec(s)

File information:	012821-4406-01.dmp (Jan 28 2021 - 15:23:41)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:	memory_corruption (Process: csrss.exe)
Uptime:	0 Day(s), 0 Hour(s), 02 Min(s), and 07 Sec(s)

File information:	012821-4390-01.dmp (Jan 28 2021 - 15:03:12)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:	memory_corruption (Process: explorer.exe)
Uptime:	0 Day(s), 0 Hour(s), 09 Min(s), and 25 Sec(s)

BIOS info was not included in the dump file.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

Your last IRQ error was caused by a USB device, what do you have?
second BSOD not so obvious
Third BSOD - DbgX.Shell.exe - It is not often i see the windows debugger crashing. It was the victim. Actual crash mentions Direct X so I would more likely blame the GPU drivers since it was a shell that crashed.
Update your Nvidia drivers, they are From 2019. Might fix it.
Fourth crash is Nvidia drivers again
Fifth isn't obvious.

try updating these

Nov 18 2018

Netwtw04.sys

Intel Wireless Wifi Link driver

Your BT drivers are more up to date, would have assumed they linked. Can try using https://www.intel.com.au/content/www/au/en/support/intel-driver-support-assistant.html and see if anything newer.
if you use Ethernet, there are newer LAN drivers here - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software

 

[NicholasBG]

Thank you! I have razer keyboard and a razer mouse. I do not have the synapse installed though. And ill be sure to update my gpu drivers after removing with DDU and do the intel as well.

 

[NicholasBG]

Your last IRQ error was caused by a USB device, what do you have?
second BSOD not so obvious
Third BSOD - DbgX.Shell.exe - It is not often i see the windows debugger crashing. It was the victim. Actual crash mentions Direct X so I would more likely blame the GPU drivers since it was a shell that crashed.
Update your Nvidia drivers, they are From 2019. Might fix it.
Fourth crash is Nvidia drivers again
Fifth isn't obvious.

try updating these

Nov 18 2018

Netwtw04.sys

Intel Wireless Wifi Link driver

Your BT drivers are more up to date, would have assumed they linked. Can try using https://www.intel.com.au/content/www/au/en/support/intel-driver-support-assistant.html and see if anything newer.
if you use Ethernet, there are newer LAN drivers here - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software

So I updated the drivers and it was ok for a little bit, but it just crashed again. Im attaching the new dmp.


https://drive.google.com/drive/folders/1atDCAO7rCpe7CeXHecxfKbhAQIfrJzP5?usp=sharing

 

[Colif]

USB crash in order of Appearance:
usbxhci - USB Extensible Host Controller Interface
Wdf01000 - Windows Driver Framework
HIDCLASS - USB Human Interface Device Class driver - Mouse/Keyboards fall into this
hidusb - Human Interface device USB (Some of these names are redundant)
usbccgp - USB Generic Parent Driver. opened a rabbit hole. Seems its used for talking to USB composite devices...
An USB Composite Device is a peripheral device that supports more than one device class. link
Now that doesn't really reduce the choices as both mouse/KB can be programmed to mimic each other via macros.

Try installing Synapse and see if it helps.

 

[NicholasBG]

Ok, will do. I'll keep you posted.

 

[Colif]

Note: This is the first time in recorded history I have ever suggested installing Synapse to improve things, but I guess it had to happen eventually.

 

[NicholasBG]

Note: This is the first time in recorded history I have ever suggested installing Synapse to improve things, but I guess it had to happen eventually.

Well, if it's a relief or not, installing synapse causes it to BSOD as soon as it starts. In addition to the dmp I also included what my Windows Assessment Console came back with


https://drive.google.com/drive/folders/1PPmQO1_XlXgI7hMKYRAHmqDGjCDtHN5Z?usp=sharing

 

[Colif]

i can't read the dumps, i have to wait for Gardenman to convert them.

are both keyboard & mouse same age?

fun fact, if I look on my PC using https://www.nirsoft.net/utils/usb_devices_view.html which shows all USB devices ever attached, both my Keyboard and Mouse are linked to usbccgp so its going to be fun to figure out which it is. I saw my Keyboard was and thought, AHA, and then noticed Mouse was as well and went, OH...

It seems any Mouse/KB will use those connections in windows. My KB/Mouse aren't made by the same companies.

do either of them show any other signs they might be at fault?

 

[NicholasBG]

Oh, ok I have usb view installed if you mean deview that is, just didn't even think of that. Gonna give it a shot!

 

[Colif]

I think main difference between the usbview and deview is formatting, they use same commands.
I don't know a lot about them, hardly ever get problems with USB... or didn't until recent.

 

[NicholasBG]

Should I go into device manager and uninstall everything and the refresh for hardware changes?

 

[Colif]

no, wait until we see dumps. Gardenman might look back in here sometime today.

normally if you get an error installing drivers for a device it can mean the device is the problem. Your problem is both use same software so only way to know would be install with only 1 attached and see if you still bsod.

 

[NicholasBG]

Ok, comp has crashed 2 or 3 times so Im adding those to the same drive.

 

[gardenman]

I ran the dump files through the debugger and got the following information: https://jsfiddle.net/pd0noz9v/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	013121-6703-01.dmp (Jan 31 2021 - 18:21:05)
Bugcheck:	DRIVER_IRQL_NOT_LESS_OR_EQUAL (D1)
Driver warnings:	*** WARNING: Unable to verify timestamp for Netwtw04.sys
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 08 Min(s), and 24 Sec(s)

File information:	013121-6609-01.dmp (Jan 31 2021 - 18:10:37)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 16 Min(s), and 09 Sec(s)

File information:	013121-6390-01.dmp (Jan 31 2021 - 18:51:37)
Bugcheck:	DRIVER_IRQL_NOT_LESS_OR_EQUAL (D1)
Driver warnings:	*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 13 Min(s), and 11 Sec(s)

File information:	013121-6375-01.dmp (Jan 31 2021 - 18:59:42)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:	memory_corruption (Process: MSI.True Color.exe)
Uptime:	0 Day(s), 0 Hour(s), 00 Min(s), and 16 Sec(s)

File information:	013121-5937-01.dmp (Jan 31 2021 - 19:20:44)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:	memory_corruption (Process: explorer.exe)
Uptime:	0 Day(s), 0 Hour(s), 00 Min(s), and 27 Sec(s)

File information:	013121-5828-01.dmp (Jan 31 2021 - 18:35:38)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 12 Min(s), and 27 Sec(s)

File information:	013121-5718-01.dmp (Jan 31 2021 - 16:32:34)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:	memory_corruption (Process: explorer.exe)
Uptime:	0 Day(s), 0 Hour(s), 00 Min(s), and 34 Sec(s)

File information:	013121-17328-01.dmp (Jan 31 2021 - 15:27:31)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 1 Hour(s), 00 Min(s), and 44 Sec(s)

Comment: The overclocking driver "NTIOLib_X64.sys" was found on your system. (MSI Afterburner or other MSI software)

The nvlddmkm.sys file is a NVIDIA graphics card driver. There are a few things you can do to fix this problem. First off, try a full uninstall using DDU in Safe Mode then re-install the driver (more information). Or try getting the latest version of the driver. Or try one of the 3 most recent drivers released by NVIDIA. Drivers can be found here: http://www.nvidia.com/ or you can allow Windows Update to download the driver for you, which might be a older/better version.

Possible Motherboard page: https://www.msi.com/Motherboard/MPG-X570-GAMING-EDGE-WIFI
You have the latest stable BIOS already installed.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

Netwtw04.sys is part of windows used for internet. if you updated the drivers just before, thats a weird thing.
run ddu and reinstall display driver

the website gardenman uses to show conversion is currently not working so I will look at the link later and see what else it shows us.

 

[NicholasBG]

Netwtw04.sys is part of windows used for internet. if you updated the drivers just before, thats a weird thing.
run ddu and reinstall display driver

the website gardenman uses to show conversion is currently not working so I will look at the link later and see what else it shows us.

I ran DDU earlier and installed new drivers and physX currently I have 460.89 should I move back to the newest or should I roll back further?

 

[NicholasBG]

One more question, is it normal to have a 50gb Windows Performance Analyzer WPR_System collector?

 

[Colif]

Do you use WIFI? just checking as WIFI drivers are newer now but if you use ethernet they are still from 2019

crash 1 was lan related as I said above, I just can't tell what driver
crash 2 could be chipset power plan related, try updating chipset drivers - https://www.msi.com/Motherboard/support/MPG-X570-GAMING-EDGE-WIFI#down-driver&Win10 64
Crash 3 mentions nvidia... how did you update drivers? try running windows update after the restart and let windows find drivers for card.
crash 4. MSI True Colour crashed? Is it for your GPU? display? I can see its for laptops.. maybe its part of dragon centre. I don't know what cause was.
not sure about crash 5
crash 6 looks like 2
crash 7 could be gpu drivers
crash 8 looks like 2

One more question, is it normal to have a 50gb Windows Performance Analyzer WPR_System collector?

i would say No as I would have noticed.

 

[NicholasBG]

Do you use WIFI? just checking as WIFI drivers are newer now but if you use ethernet they are still from 2019

crash 1 was lan related as I said above, I just can't tell what driver
crash 2 could be chipset power plan related, try updating chipset drivers - https://www.msi.com/Motherboard/support/MPG-X570-GAMING-EDGE-WIFI#down-driver&Win10 64
Crash 3 mentions nvidia... how did you update drivers? try running windows update after the restart and let windows find drivers for card.
crash 4. MSI True Colour crashed? Is it for your GPU? display? I can see its for laptops.. maybe its part of dragon centre. I don't know what cause was.
not sure about crash 5
crash 6 looks like 2
crash 7 could be gpu drivers
crash 8 looks like 2


i would say No as I would have noticed.

I've been trying to update the drivers but I just get error code 0x0000007

 

[Colif]

Windows Performance Analyzer doesn't even seem to be part of windows, I can find it on the store so it is from Microsoft but not why its making a 50gb file - https://www.microsoft.com/en-au/p/w...activetab=pivot:regionofsystemrequirementstab
WPR - Windows Performance Recorder
WPA is used to read WPR files.

since you have the file, you could always look to see whats in it - https://docs.microsoft.com/en-us/windows-hardware/test/wpt/wpa-step-by-step-guide
it might tell you what is wrong as PC is trying to figure it out itself.

that error code seems to have many answers. Could be hardware, could be drivers, could be a corrupted registry.

I doubt it will make any difference but you can try updating Win 10, you on 20H1, current version is 20H2

 

[NicholasBG]

Yeah, that was the plan to be honest.