Question Best laptop mfg for customer support??

[Rodney_Wolfe]

I'm needing a laptop for nuclear power simulation. Typically you would just want close to 5GHz CPU and at least 6 cores, 32GB memory, 2TB storage - that will do the trick without getting into the weeds. However, as I view BBB ratings for Dell, HP, Lenovo, MSI - you name it, they're ALL in the toilet. Since laptops aren't as self-serviceable as desktops - generally speaking - is there any brand out there that has solid customer service / after sales support if something were to happen? Does anyone have any strong recommendations for or against any certain brands?

 

[COLGeek]

I'm not sure the BBB is the best measure of support. Folks with issues complain, else those without issues say little/nothing. If you sell a lot of systems, you are bound to have unhappy customers.

I have had excellent support from Dell, HP, and even Lenovo. No real experience with MSI.

For your stated purposes, I think you should look at the Dell Outlet site. Great systems, often with excellent support. The Precision 7560 I am using right now came from there. It included a 5 year "bumper to bumper" warranty that was purchased by the original buyer.

I purchased brand new, including the warranty. Likely one returned as not needed. Rock solid.

https://www.dell.com/en-us/dfh/lp/outlet

 

[Rodney_Wolfe]

That's what I was hoping someone would say. Thanks.

 

[COLGeek]

My pleasure. Have fun.