Beware of PNY Graphics Cards Worthless Warranty

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Archived from groups: alt.games.microsoft.flight-sim (More info?)

I bought a Verto Graphics card from PNY Technologies about 15 months
ago. The warranty on the side of the box of this G Force FX5200 128
Meg stated that the card had a "Lifetime Warranty" The fan went bad
this week and I contacted them on their web site for an RMA to send
the card back to them for a repair or replacement.

I got a response yesterday that the card was out of warranty. I
returned the message stating that the box clearly states that a
Lifetime warranty was valid on this product. I get another email
today, and here it is


>
>
>PNY's Lifetime Replacement Warranty
>PNY Technologies, Inc. ("PNY"), supplier of your newly purchased PNY graphics card (the "product"),
> warrants the product to be free from defects in materials and workmanship
>for the life of the product as sold to the original purchaser >("purchaser"), subject to all the terms
> and conditions hereunder.

>Lifetime Replacement Warranty is given to all PNY® Verto® Graphics Cards.
>This warranty is for replacement for like items only. Lifetime Replacement warranty does not cover items out of production if PNY no longer stocks them.
> (Lifetime is defined as the lifetime of the product on the market. Outdated technology is not covered by lifetime warranty if the item
>is no longer available on the common market as a new product.) This warranty is not assignable. PNY's sole obligation under this warranty
>is to replace or, at its option to repair, with new or remanufactured product, free of charge,


So what he is saying is that the model of card that I bought is not
sold anymore, superceded by a new model, so the warranty is worthless.
Last PNY card I.


Bob
 
Archived from groups: alt.games.microsoft.flight-sim (More info?)

Otherwards your scr'd. You can try to locate them and write the Better
Buisness Bureau etc. But you're probably out of luck. Online or in
person stay with big name out fits. Most will honor the original
warranty or cut a discount on a new card.
 
Archived from groups: alt.games.microsoft.flight-sim (More info?)

>> is no longer available on the common market as a new product.) This
>> warranty is not assignable. PNY's sole obligation under this
>> warranty is to replace or, at its option to repair, with new or
>> remanufactured product, free of charge,

Bob,
Does not this last part mean that they will replace the whole card free of
charge with a new one? Ask a lawyer..

--
Quilljar
see http://client.webshots.com/album/194691959rhDQFi
Do not reply personally, all such emails go into my spam filter
 
Archived from groups: alt.games.microsoft.flight-sim (More info?)

Capt Bob <nospam@nospam.com> wrote in
news:ktc791p38lk2plhbjln9hrjkf362daetoq@4ax.com:

> I bought a Verto Graphics card from PNY Technologies about 15 months
> ago. The warranty on the side of the box of this G Force FX5200 128
> Meg stated that the card had a "Lifetime Warranty" The fan went bad
> this week and I contacted them on their web site for an RMA to send
> the card back to them for a repair or replacement.


ISTM that PNY is a second-tier seller in the "value" segment. Better go
with someone a little higher up the food chain. ASUS and Chaintech
version of that card are available at around $45.

scott s.
..
 
Archived from groups: alt.games.microsoft.flight-sim (More info?)

Yo Bob,

That card is being sold all over the net including Amazon, do a google
search and then send the links to PNY. This way they'll have to honor the
warranty.

Gus


"Capt Bob" <nospam@nospam.com> wrote in message
news:ktc791p38lk2plhbjln9hrjkf362daetoq@4ax.com...
> I bought a Verto Graphics card from PNY Technologies about 15 months
> ago. The warranty on the side of the box of this G Force FX5200 128
> Meg stated that the card had a "Lifetime Warranty" The fan went bad
> this week and I contacted them on their web site for an RMA to send
> the card back to them for a repair or replacement.
>
> I got a response yesterday that the card was out of warranty. I
> returned the message stating that the box clearly states that a
> Lifetime warranty was valid on this product. I get another email
> today, and here it is
>
>
> >
> >
> >PNY's Lifetime Replacement Warranty
> >PNY Technologies, Inc. ("PNY"), supplier of your newly purchased PNY
graphics card (the "product"),
> > warrants the product to be free from defects in materials and
workmanship
> >for the life of the product as sold to the original purchaser
>("purchaser"), subject to all the terms
> > and conditions hereunder.
>
> >Lifetime Replacement Warranty is given to all PNY® Verto® Graphics Cards.
> >This warranty is for replacement for like items only. Lifetime
Replacement warranty does not cover items out of production if PNY no longer
stocks them.
> > (Lifetime is defined as the lifetime of the product on the market.
Outdated technology is not covered by lifetime warranty if the item
> >is no longer available on the common market as a new product.) This
warranty is not assignable. PNY's sole obligation under this warranty
> >is to replace or, at its option to repair, with new or remanufactured
product, free of charge,
>
>
> So what he is saying is that the model of card that I bought is not
> sold anymore, superceded by a new model, so the warranty is worthless.
> Last PNY card I.
>
>
> Bob
 
Archived from groups: alt.games.microsoft.flight-sim (More info?)

Thanks,

I just sent them another email, pointing this out.


Bob



On Sun, 29 May 2005 01:42:36 -0400, "Gus" <gus@123456.net> wrote:

>Yo Bob,
>
>That card is being sold all over the net including Amazon, do a google
>search and then send the links to PNY. This way they'll have to honor the
>warranty.
>
>Gus
>
>
>"Capt Bob" <nospam@nospam.com> wrote in message
>news:ktc791p38lk2plhbjln9hrjkf362daetoq@4ax.com...
>> I bought a Verto Graphics card from PNY Technologies about 15 months
>> ago. The warranty on the side of the box of this G Force FX5200 128
>> Meg stated that the card had a "Lifetime Warranty" The fan went bad
>> this week and I contacted them on their web site for an RMA to send
>> the card back to them for a repair or replacement.
>>
>> I got a response yesterday that the card was out of warranty. I
>> returned the message stating that the box clearly states that a
>> Lifetime warranty was valid on this product. I get another email
>> today, and here it is
>>
>>
>> >
>> >
>> >PNY's Lifetime Replacement Warranty
>> >PNY Technologies, Inc. ("PNY"), supplier of your newly purchased PNY
>graphics card (the "product"),
>> > warrants the product to be free from defects in materials and
>workmanship
>> >for the life of the product as sold to the original purchaser
>>("purchaser"), subject to all the terms
>> > and conditions hereunder.
>>
>> >Lifetime Replacement Warranty is given to all PNY® Verto® Graphics Cards.
>> >This warranty is for replacement for like items only. Lifetime
>Replacement warranty does not cover items out of production if PNY no longer
>stocks them.
>> > (Lifetime is defined as the lifetime of the product on the market.
>Outdated technology is not covered by lifetime warranty if the item
>> >is no longer available on the common market as a new product.) This
>warranty is not assignable. PNY's sole obligation under this warranty
>> >is to replace or, at its option to repair, with new or remanufactured
>product, free of charge,
>>
>>
>> So what he is saying is that the model of card that I bought is not
>> sold anymore, superceded by a new model, so the warranty is worthless.
>> Last PNY card I.
>>
>>
>> Bob
>
 
Archived from groups: alt.games.microsoft.flight-sim (More info?)

>I just sent them another email, pointing this out.

If they do not manufacture the exact same card any more, it will not
help that it is still sold from resellers stocks.

As they state that "Lifetime Replacement warranty does not cover items
out of production if PNY no longer stocks them" they are the ones who
are covered by their terms.

Need to read the fine print, lifetime warranty sounds just too
good...:-(

===
Best Regards
Katy
 
Archived from groups: alt.games.microsoft.flight-sim (More info?)

On Sun, 29 May 2005 11:48:29 -0600, Katy Pluta
<katypluta@hotmail.invalid> wrote:

>>I just sent them another email, pointing this out.
>
>If they do not manufacture the exact same card any more, it will not
>help that it is still sold from resellers stocks.
>
>As they state that "Lifetime Replacement warranty does not cover items
>out of production if PNY no longer stocks them" they are the ones who
>are covered by their terms.
>
>Need to read the fine print, lifetime warranty sounds just too
>good...:-(
>
>===
>Best Regards
>Katy

I guess that would be like buying a 2005 car with a 5 year power train
warranty that is only good until the 2006's come out. 😉
 
Archived from groups: alt.games.microsoft.flight-sim (More info?)

On Wed, 25 May 2005 07:44:53 +0000 (UTC), Quilljar wrote:

>>> is no longer available on the common market as a new product.) This
>>> warranty is not assignable. PNY's sole obligation under this
>>> warranty is to replace or, at its option to repair, with new or
>>> remanufactured product, free of charge,
>
> Bob,
> Does not this last part mean that they will replace the whole card free of
> charge with a new one? Ask a lawyer..

No, what it means in plain English is that the warranty was only valid
while the product was being manufactured. Once it stopped production, all
warranties ceased! ;(

Bill
 
Archived from groups: alt.games.microsoft.flight-sim (More info?)

I'm not a lawyer, but this definition --

"Lifetime is defined as the lifetime of the product on the market.
Outdated technology is not covered by lifetime warranty if the item is
no longer available on the common market as a new product.)"

-- seems to be saying that a product "dies" when you can't buy it new
from normal sources. I.e., what defines a dead product is NOT whether
it's still being manufactured, but whether you can purchase it new
through retail channels. If you can, the product is not dead and the
warranty still applies.

_________________________________________________________
Posted via the -Web to Usenet- forums at http://forums.simradar.com
Visit www.simradar.com and try our Flight Simulation Search Engine!
 
Archived from groups: alt.games.microsoft.flight-sim (More info?)

Just did some rereading. It sounds to me like there are really two
definitions of "lifetime" in this warranty: (1) we still make it and
(2) you can still buy it. Sounds like they're using (1) to minimize
their obligations.

I don't know, maybe that's good law. Let's just hope it's not the way
any of us run a business. Thanks for the warning, Capt. Bob.

_________________________________________________________
Posted via the -Web to Usenet- forums at http://forums.simradar.com
Visit www.simradar.com and try our Flight Simulation Search Engine!
 
Archived from groups: alt.games.microsoft.flight-sim (More info?)

Here is a copy of a portion of an email I received today from PNY
regarding my email to them about the fact that the cards are still on
sale on the web.


>Mr Bobsk8
>
>
>
>The Geforce FX 5200 has reached end of life status. I will address the information you provided; one is an open boxed item the second doesn’t show
> the item as being readily available. At this point any site/retailer selling the 5200 is selling this product as close out stock this is in keeping with an end of life product.
>
>
>
>Alex
>
>Technical Support
>
>-----Original Message-----
>From: Bob
>Sent: Sunday, May 29, 2005 3:13 AM
>To: Technical
>Subject: RE: RMA Request via Web Verto Graphics Card
>
>
>
>Alex,
>
>
>
>Since you are aware of the Conditions of PNY's warranty, you will note that this card is currently being sold by
>several places including Amazon.com. Here are some links of where it is a current product and is still being sold.
>
>
>
>http://www.superwarehouse.com/p.cfm?p=408486&CMP=KA18442
>
>
>
>
>
>
>
>
>
>http://www.techforless.com/cgi-bin/tech4less/VCGFX52PPB?mv_pc=froogle
>
>
>
>This proves the fact that the Product is available on the current market, so it should be in Warranty
 
Archived from groups: alt.games.microsoft.flight-sim (More info?)

"Capt Bob"
>> At this point any site/retailer selling the 5200 is selling this
> >product as close out stock this is in keeping with an end of life
product.

Legalese free translation:

Na nanie na na.... 😛


Dallas
 
Archived from groups: alt.games.microsoft.flight-sim (More info?)

While I agree that's a shi**y way for a manufacturer to act, why not
goto fry's a pickup a new fan? Most of the fans are standard sizes and
fry's or other computer part stores will most likely stock them for
around $5.
 
Archived from groups: alt.games.microsoft.flight-sim (More info?)

On 1 Jun 2005 14:59:42 -0700, netkev@gmail.com wrote:

>While I agree that's a shi**y way for a manufacturer to act, why not
>goto fry's a pickup a new fan? Most of the fans are standard sizes and
>fry's or other computer part stores will most likely stock them for
>around $5.

What is Frys, a store?? Not familiar with that name

Bob
 
Archived from groups: alt.games.microsoft.flight-sim (More info?)

"Capt Bob" <nospam@nospam.com> wrote in message
news:mgjs9111iaoikkdc92psd2mb47i6k7fpjf@4ax.com...
> On 1 Jun 2005 14:59:42 -0700, netkev@gmail.com wrote:
>
>>While I agree that's a shi**y way for a manufacturer to act, why not
>>goto fry's a pickup a new fan? Most of the fans are standard sizes and
>>fry's or other computer part stores will most likely stock them for
>>around $5.
>
> What is Frys, a store?? Not familiar with that name
>
> Bob

You can try CompUSA if you have them close to where you live.
They carry a pretty good selection of fans, or at least the one by me does.
Charlie
 
Archived from groups: alt.games.microsoft.flight-sim (More info?)

In article <1117734440.533945.221340@o13g2000cwo.googlegroups.com>,
netkev@gmail.com says...
> every geek knows of fry's :)

I believe Fry's is largely a California phenomonon, although they also
have a dozen or so stores in Texas.
 
Archived from groups: alt.games.microsoft.flight-sim (More info?)

Chris Thomas wrote:
> In article <1117734440.533945.221340@o13g2000cwo.googlegroups.com>,
> netkev@gmail.com says...
>> every geek knows of fry's :)
>
> I believe Fry's is largely a California phenomonon, although they also
> have a dozen or so stores in Texas.


Nothing here in Winchester UK. I walked all around the city, definitely no
Fry's apart from our local fish and chip shop. There the fries are free to
pensioners at lunchtime yummy!


--
Cheers
Quilljar


Try 'Living With Technology' magazine
http://www.livtech.co.uk
 
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