Archived from groups: alt.cellular.cingular (More info?)
I signed a two-year cointract with Cingular on the 8th of last month.
My service started on the 10th (!). Around the 29th, I called and
checked my current minutes. I was planning on upgrading to the next
plan if I was short, but they were still well within my plan, so I
continued using the phone, thinking that the new billing cycle will
start on the 1st.
Today (16th), I called again to check my minutes. They were at 200,
which seemed low for the middle of the month. I also noticed a $200
balance, so I called customer service. They notified me that the
billing cycle starts on the 11th(!), since our service started on the
10th of last month. They also said that I will be responsible for
overage charges for the last month. No grace/good faith minutes, no
first-time fee waiver, nothing. I was never told when the billing
cycle ends, othervise I would have upgraded to the 1250 plan.
Here is my question: since I did not receive my welcome packet and,
therefore was not notified in any way of when the billing cycle
ends/starts, do I have any recourse? Should I:
- keep trying until I get a friendlier CS rep
- take it up with a supervisor
- talk to the dealer who sold me the contract and failed to give me
the welcome packet
You would think that they would waive the fee first time around in
order to keep me as a customer.
I signed a two-year cointract with Cingular on the 8th of last month.
My service started on the 10th (!). Around the 29th, I called and
checked my current minutes. I was planning on upgrading to the next
plan if I was short, but they were still well within my plan, so I
continued using the phone, thinking that the new billing cycle will
start on the 1st.
Today (16th), I called again to check my minutes. They were at 200,
which seemed low for the middle of the month. I also noticed a $200
balance, so I called customer service. They notified me that the
billing cycle starts on the 11th(!), since our service started on the
10th of last month. They also said that I will be responsible for
overage charges for the last month. No grace/good faith minutes, no
first-time fee waiver, nothing. I was never told when the billing
cycle ends, othervise I would have upgraded to the 1250 plan.
Here is my question: since I did not receive my welcome packet and,
therefore was not notified in any way of when the billing cycle
ends/starts, do I have any recourse? Should I:
- keep trying until I get a friendlier CS rep
- take it up with a supervisor
- talk to the dealer who sold me the contract and failed to give me
the welcome packet
You would think that they would waive the fee first time around in
order to keep me as a customer.
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