BitDefender Takes Down Windows 64-bit Versions

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Hi everyone,

The problems with 64-bit OS experienced on Saturday were isolated and the update withdrawn shortly afterwards. Very few users have been affected and we apologize for any problems caused. Those still experiencing issues can get support here:

www.bitdefender.com/site/KnowledgeBase/consumer/#638.

Best regards,

Matt Hicks,
BitDefender
 
Apologies, please note there should be no full stop at the end of that url. Correct address:

www.bitdefender.com/site/KnowledgeBase/consumer/#638

Best,

Matt Hicks
BitDefender

 
[citation][nom]Curnel_D[/nom]You should realize that this is the most novice mistake possible, and leaves your computer more unprotected than if you just had a single AV running, right?Uninstall everything aside from MSE.[/citation]
I thought that was funny too. Bragging about his security when he's actually put his machine at risk of attack as well as instability due to the cesspool of drivers that are constantly running and potentially conflicting with each other.

It's ok to run multiple anti-malware/spyware programs. It is not ok to run multiple anti-virus programs, because they are much more deeply embedded in the system.
 
[citation][nom]kewlx[/nom]Hah I Have Superantispyware , Mircrosoft sercurity essentials, malwarebytes, AVG, windows defender, and adware and 2-3 are always on and mircosoft essentials is always one of them. I never ever get viruses bugs, trojans or anything else plus I my com is scanned prob 20 times an day and considering my i7-920 is at 3.65 Ghz and 6 Gig of ddr3 1600 mhz ram I don't need to worry about lagging or freezing I mean I play games with the scans going on[/citation]
sounds like a pretty crappy plan if you ask me
 
I had the weird quarantining file for a day, but I just restored my windows and it went away. Bitdefender is an amazing antivirus company. Anyone talking crap here either doesnt use them or is highly uneducated. They will fix the problems some are experiencing.
 
I'm pretty happy with Kaspersky, and am a big advocate due to it's heuristics engine. I'm just glad I haven't had random system/AV files marked bad.
 
it would have been nice to know this was a false alarm before I rebuilt my machine from scratch and deleted my backups out of fear they were contaminated. I could have repaired my OS by simply booting up the repair disk and copying the necessary files from the backups and been back up and running by Saturday evening.

Instead, I got no email alert from Bitdefender saying it was a false alarm and had to rebuild from scratch. I still haven't had the time to get everything installed back on my machine.

I think I'm going to let my subscriptions lapse and go with another brand. Certainly not one of the big 3, but probably Eset or AVG.

I've been using Bitdefender for 4 years and they haven't given me problems. I would keep using them if they'd only have admitted their mistake and sent me a message right away. I would have received it on my secondary machine and known what was going on. then I could have repaired and been back up quickly. Instead, their lack of courtesy and wisdom of how to handle these things cost me several days of work.
 
[citation][nom]dreamphantom_1977[/nom]I must be a lucky one, I haven't had any problems with it yet. Just did an update and an antivirus scan last night. Worked fine. I'm running windows 7 ultimate 64bit.[/citation]

It was just an update that happened Saturday morning. They released a fix for it hours later, but the damage was done on my system by that point. They didn't even email their customers to tell them about it. I guess they just figured their fix was all that was needed.

If you weren't actively running anything Saturday morning at about 10:30-11:00AM through about 2:00PM mountain time, then you probably never would have seen any problems come up. For me, any exe I ran came up as infected and then deleted.
 
[citation][nom]danielmastia[/nom]I only use a firewall, so...[/citation]
I seriously haven't had an AV installed on my computer since early 2006. I've never had one bit of spyware, malware, adware, or any virus at all in that 4 year span.

All it takes is a properly maintained hardware and software firewall, and some (just some mind you, it's not real demanding) common sense.

Granted, I do keep a separate bench computer aside, dual booting XP and 7, with XP running Nod32 and 7 running Endpoint Protection. I use it for the occasional bring home work, but if I ever got in a bind, it'd work just as well as scanning and purging my own HDDs.
 
[citation][nom]randomizer[/nom]I thought that was funny too. Bragging about his security when he's actually put his machine at risk of attack as well as instability due to the cesspool of drivers that are constantly running and potentially conflicting with each other.It's ok to run multiple anti-malware/spyware programs. It is not ok to run multiple anti-virus programs, because they are much more deeply embedded in the system.[/citation]

I'd thought he was joking around. You never know these days with how stupid people are.

[citation][nom]TommySch[/nom]Anybody with a brain?Kaspersky rules them all btw.[/citation]

I totally agree. Kaspersky rocks. The Proactive Defense is a bit jumpy at times, but it generally isn't too bad.

 
[citation][nom]Curnel_D[/nom]All it takes is a properly maintained hardware and software firewall, and some (just some mind you, it's not real demanding) common sense. [/citation]

I have found that "common sense" isn't all that common...
 
As always its fun to see people claim they have not had any virus infections since "insert time period".
The thing is you cant know for sure that you don`t have an infection!

There is no fool and future proof scan method so whether you accept it or not there is no way to see how clean your system is other then finding some dirt.
I know this might be to philosophical for some (or most).
 
I certainly got bitten by this BitDefender screwup. It took Windows recovery about 3 or 4 tries to finally get my system to boot again.

The other problem that has been plaguing me for the last few months is my BD NS 2010 routinely dies after running a few days forcing me to reboot my system to get it running again.
 
sounds like a pretty crappy plan if you ask me
Click to expand...
even if it does thats ok because I have never gotten a virus or anything and besides NONE of the programs conflict with each other and I have never had a problem loading installing or running it. though I would like to know why is this making my computer more at risk? yes I can see that its more programs but also its more protection that scans. have you ever had something that was scanned 2 mins ago and then when scanned again something somehow was there? well my little bro did and he had only AVG or adware or whatever when it was back in the prime and hey I never had a problem with anything so why change it now?
 
Kewix avg and adaware scan for completely different things like the name suggess adaware scans for adware while avg scans for virus ... there is no reason why you should not run an antivirus scanner and a adware scannere on your system and a virewall if managed properly does make a huge difference. See it like defragmenting your harddrive cleaning up your registry and clearing your browsers cache all of those could be called maintenace ... however when you run multiple virus scanners you use more resoursec (including but not limited to shared dll,s ram and cpu cycles) at the same time more files will be in use and thus not able to be scanned by any scanner all virus scanners leave their marks on safe or unsafe files wich will thenmore likely be granted a safe stamp by the next scanner or even more likely hit a false positive.... most important harmfull software only needs to compromise one of your virus scanners to be able to do some damage. So with multiple virus scanners you have the above mentioned disadvantages (most notably the valse positives and bigger chance to get compromised) witout adding any swecuerity.
 
I had two computers affected by the Bit Defender 64-bit OS problem. I was working with them Saturday and was trying to recover them before Bit Defender disclosed the problem. I was able to recover one from an Acronis True Image Update which recovered to the RAID 1+0 array with no problem. The other is not so good. I had not turned the computer on in weeks but it was immediately infected when Bit Defender updated. I was unable to do anything even in Safe Mode. It is also a dual boot LINUX - Windows XP64 machine with hard drives in a RAID 1 array. I decided I would have to reload Windows as I could not do anything with the computer. When trying to reload, I got a blue screen. I then tried to reset the RAID array but that didn't help - still getting a blue screen. I used Western Digital's hard drive diagnostics but the computer will not successfully boot from either the floppy or CD version in order to run the diagnostics. I've got a worthless paperweight right now. I'm hoping Bit Defender support has some helpful ideas.
 
ok so just one of each but what I was told was that ad ware malware bytes, superantispyware, and avg were to be uninstalled and just keep mircosoft but like I thought I should keep them just rid myself of AVG.thanks
 
Kewix its not that simple since a lot of anti malware/virus scanners combine several kinds in to one pack and for as far as i know microsoft does just that.
I am not to familiar with there anti bad-ware so i cant tell you what is in there and what is not.

However since you bought it you must be able to figure that out and not only uninstall avg but also any other redundant scanners. from the looks of it they where right and you could dump them all.
 
Hi everyone,

We pride ourselves on our customer support and our top priority is to solve any customer problems. We have been working around the clock to address these customers and assist them with their needs, and we are continuing to work on the situation to ensure we cover all eventualities for all our users.

Where customers have specific concerns, we openly invite them to contact us for direct one-to-one human support regarding their individual issues. We kindly ask them to contact our support team directly via email, chat, phone or forum at:

•For home users: www.bitdefender.com/site/Main/contactEmail/
•For business solutions: www.bitdefender.com/site/Main/contactEmailBusiness/

Best regards,

Matt Hicks
 
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