Question Black Screen after boot, erasable with left click select

[UncleDomek]

Hello,

I've just built my friend a brand new computer.

CPU: AMD Ryzen 5 7600
Cooler: DeepCool AK400
GPU: XFX Speedster SWFT 319 Radeon RX 6800 CORE
MOBO: ASROCK B650M-HDV/M.2
RAM: G.SKILL 32GB KIT DDR5 6000MHz CL30 Trident Z5 NEO RGB
SSDs: Lexar NM790 1TB and Samsung Evo 970 500GB
PSU: GIGABYTE UD850GM
Case: Lian Li LANCOOL 216 RGB

Everything went smoothly, apart from the motherboard's IO being little bit bent on one end but it as far as we are aware does not cause any issues.

We went through installing Motherboard drivers, installing chipset and GPU drivers, letting all the windows updates run, enabling AMD EXPO, testing games etc.
As soon as I left he messaged me that the system told him that the hardware settings have changed and it needs to restart (this popped up like 6 times before already during the setup process, we always did restart the PC with no issues). After the PC booted into Windows both the screens were black. But he was just able to „erase“ the black „fog“ by left clicking and dragging and selecting the black space (as shown in video). After doing this the problem does not occur until another boot. Both monitors are connected straight into the GPU one using HDMI-HDMI cable the second one (did not know this even existed) was DP-HDMI.

The card did coil whine a lot before this incident (the reviews for this card also mention the coil whine a lot). He told me that after this problem occurred the coil whine did get noticeably quieter.

Do you have any ideas what might be causing this or how we could fix this issue? Thanks to everyone who read this!

Edit: The video:

View: https://youtube.com/shorts/w6sX5VNUPTo?feature=share

Edit 2: accidentaly said XMP instead of AMD EXPO

 

[Lutfij]

BIOS version for your motherboard at this moment of time? use DDU to remove all GPU drivers(intel, Nvidia and AMD) in Safe Mode, then manually reinstall with the latest GPU driver sourced from AMD's support site, in an elevated command, i.e, Right click installer>Run as Administrator.

 

[UncleDomek]

BIOS version for your motherboard at this moment of time? use DDU to remove all GPU drivers(intel, Nvidia and AMD) in Safe Mode, then manually reinstall with the latest GPU driver sourced from AMD's support site, in an elevated command, i.e, Right click installer>Run as Administrator.

I have flashed the newest BIOS (3.01) before installing Windows. I will try to DDU the drivers and reinstall them again when I get the chance. Weirdly enough he did mention to me that this was VERY rarely happening on his old PC too (i5 6500, 1060 3GB pre-build) which made me think that it may be the weird cables (DP to HDMI) or even monitor issue.

Thank you for the suggestion!

 

[beyondlogic]

I have flashed the newest BIOS (3.01) before installing Windows. I will try to DDU the drivers and reinstall them again when I get the chance. Weirdly enough he did mention to me that this was VERY rarely happening on his old PC too (1060 3GB pre-build) which made me think that it may be the weird cables (DP to HDMI) or even monitor issue.

Thank you for the suggestion!

its either driver related

or from my experience a memory issue. g skill doesnt play nice try turning off xmp as thats a intel setting you need to go into the bios and turn on amd expo

also gigabyte psu are not known for there quality more there explosive personality.
though model you have is a improved version so it wont blow up i wouldnt put much stock in its reliability.

 

[UncleDomek]

or from my experience a memory issue. g skill doesnt play nice try turning off xmp as thats a intel setting you need to go into the bios and turn on amd expo

My bad I mistyped I meant AMD EXPO, don't think XMP is even possible on AM5 motherboards. I do not think that the RAM would be causing this issue though. I did put together another PC very similar to this one the main changes being (6800 --> 7900 GRE and Ryzen 5 7600 --> X version) and he does not get this issue that I have described. I did however put the RAM Performance mode from "AMD AGESA" or how is it called to "Competetive" which I am actually thinking now could be the issue.

I will try everything mentioned so far and post what fixed it. If I manage to fix it.

also gigabyte psu are not known for there quality more there explosive personality.
though model you have is a improved version so it wont blow up i wouldnt put much stock in its reliability.

I mean you are right but I did check with cultists tier list (https://cultists.network/140/psu-tier-list/) which I hold to a high standard and I do believe that the PSU won't cause any issues especially compared to the old one he had in the older PC (random no name unit). The reviews are also very positive.

 

[UncleDomek]

So I think the issue is "fixed" now.

We did disable the AMD EXPO, that did not fix it. We also put the RAM Performance mode back to AMD AGESA which also did not fix it. We then turned EXPO back on. It was still doing it and then after like 2 days it just went away by itself.

So no idea what caused it. I'm unsure if AMD Adrenaline updated the drivers automatically before we could try to reinstall them and that fixed it. Not sure. But he did tell me that for the last 3-4 days it did not happen.