Question Black screen after Ryzen 5 5600x install

[Historiun]

I recently bought a Ryzen 5 5600x to replace the Ryzen 5 1500x in my wife's computer. Ever since the install the computer will stay on, but only shows a black screen with nothing else. The motherboard is an ASRock Fatal1ty X370 gaming itx/ac. I upgraded to the bios version that the ASRock site recommended (7.20) before installing the CPU. After the install it will just go to the black screen. I have also reset the CMOS between each install. The original CPU still works in the system without issue. I even went so far as to return the 5600x and buy another 5600x, just in case the CPU itself was broken. It still does the same thing. I can't figure out why it won't post

 

[punkncat]

Did you go straight to that BIOS level or install the bridge BIOS as recommended by the manufacturer along the way?

I see no less than four specific bridge BIOS from what would assumably be the starting point @2.10
https://www.asrock.com/mb/amd/fatal1ty x370 gaming-itxac/#BIOS

Not specifically related to your issue, but the AB350 version of that board was really awesome for me. I bought two of them I liked them so much and one of which I still take care of to this day.

 

[Historiun]

Did you go straight to that BIOS level or install the bridge BIOS as recommended by the manufacturer along the way?

I see no less than four specific bridge BIOS from what would assumably be the starting point @2.10

Not specifically related to your issue, but the AB350 version of that board was really awesome for me. I bought two of them I liked them so much and one of which I still take care of to this day.

I installed the bridge bios in the specified order. Sorry didn't mention that in the post

 

[punkncat]

Glad to see you were paying attention. It sure doesn't help along the line of troubleshooting at this point though...

I cannot recall if these had debug LED or a speaker. Are you aware of any code or light coming on?

 

[Historiun]

Glad to see you were paying attention. It sure doesn't help along the line of troubleshooting at this point though...

I cannot recall if these had debug LED or a speaker. Are you aware of any code or light coming on?

As far as I can tell there isn't any sort of code light. It lights up the same for the 5600x on the black screen as it does for the 1500x when it boots

 

[punkncat]

Did you do the "All in One" driver update outlined in 5.3/.6/.7?

Admittedly, I never understood the why of that one when using a CPU without integrated graphics, but they do say to do so.

 

[Historiun]

Did you do the "All in One" driver update outlined in 5.3/.6/.7?

Admittedly, I never understood the why of that one when using a CPU without integrated graphics, but they do say to do so.

Oh I didn't see that one. I'll give it a try

 

[Historiun]

Did you do the "All in One" driver update outlined in 5.3/.6/.7?

Admittedly, I never understood the why of that one when using a CPU without integrated graphics, but they do say to do so.

Will I be able to just install the old cpu and install those drivers? Or am I screwed

 

[COLGeek]

Will I be able to just install the old cpu and install those drivers? Or am I screwed

Put the old CPU in first, do the upgrade and then shutdown. Swap CPUs and try with the new one.

 

[Historiun]

Put the old CPU in first, do the upgrade and then shutdown. Swap CPUs and try with the new one.

Ok. Will do it later and report back

 

[COLGeek]

Assuming this works, I would upgrade to the 7.40 BIOS afterward.

Also, what GPU are you using in this system?

 

[Historiun]

Assuming this works, I would upgrade to the 7.40 BIOS afterward.

Also, what GPU are you using in this system?

It's an Asus GTX 1060

 

[Historiun]

Assuming this works, I would upgrade to the 7.40 BIOS afterward.

Also, what GPU are you using in this system?

Finally got around to updating those drivers, then updating the bios to 7.40. Still no luck. Powers on, immediately after the swap I'll get the ASRock splash screen for like a second, then it just sits at black.

 

[Historiun]

Did you do the "All in One" driver update outlined in 5.3/.6/.7?

Admittedly, I never understood the why of that one when using a CPU without integrated graphics, but they do say to do so.

All in one updates didn't do it for me either it seems

 

[COLGeek]

I would have been surprised if the driver update did the trick.

Have you manually reset the BIOS between CPU swaps?

Also, how long did you let the system set after changing the CPU? It can take a minute for the system to retrain itself to a new configuration.

 

[Historiun]

I would have been surprised if the driver update did the trick.

Have you manually reset the BIOS between CPU swaps?

Also, how long did you let the system set after changing the CPU? It can take a minute for the system to retrain itself to a new configuration.

I guess I reset it after installing the new one. On this motherboard I'm simply unplugging the CMOS battery for 10-15 minutes, then plugging it back in. As for how long I've waited, I'll install it and start it up within a few minutes. On other systems I never had to wait long.

 

[COLGeek]

I guess I reset it after installing the new one. On this motherboard I'm simply unplugging the CMOS battery for 10-15 minutes, then plugging it back in. As for how long I've waited, I'll install it and start it up within a few minutes. On other systems I never had to wait long.

Give it a few minutes after the swap.

 

[Historiun]

Give it a few minutes after the swap.

So at this point do I need to swap back to the old one, then back to the new one again? It's been sitting here now for a few hours with the new CPU in it. I've also let it sit overnight multiple times.

 

[COLGeek]

So at this point do I need to swap back to the old one, then back to the new one again? It's been sitting here now for a few hours with the new CPU in it. I've also let it sit overnight multiple times.

Sure. Worth a shot.

 

[Historiun]

Sure. Worth a shot.

Ok, sorry to sound so stupid, but can you give me a bit of a step by step? From what it sounds like I should do the following. Install the old cpu and start the system. Shut down, unplug the CMOS battery. Leave it for x amount of time. Swap to the new CPU, plug the CMOS back in. Leave it another x amount time. Turn the system back on. Is that all correct? I just don't want to keep swapping back and forth if I get a step wrong. Must have swapped them a dozen times now and I'm getting tired of it. Haha.

 

[COLGeek]

The method I recommend:

1. Disconnect all power sources. Power cable, video, powered speakers, etc.
2. Remove the battery.
3. Press the power button to discharge residual power stored in system components.
4. Wait at least a minute with battery removed (probably not necessary, but out of habit I have done this way for decades).
5. Reinstall battery.
6. Reconnect all previously disconnected things.
7. Power on.

 

[Historiun]

The method I recommend:

1. Disconnect all power sources. Power cable, video, powered speakers, etc.
2. Remove the battery.
3. Press the power button to discharge residual power stored in system components.
4. Wait at least a minute with battery removed (probably not necessary, but out of habit I have done this way for decades).
5. Reinstall battery.
6. Reconnect all previously disconnected things.
7. Power on.

So you don't think I need to put the old cpu back in? Because I did those steps already with the new CPU in multiple times with no luck. Unless I somehow am not resetting the bios correctly

 

[COLGeek]

At this point, I don't really know. Swapping might help trigger something. With the old CPU, have you verified that the new BIOS was actually installed?

 

[Historiun]

At this point, I don't really know. Swapping might help trigger something. With the old CPU, have you verified that the new BIOS was actually installed?

Yep. Saw it as 7.20 previously, and 7.40 after my latest update.

 

[COLGeek]

All conditions are correct then. The splash screen showing implies the mobo is okay with the new CPU.

With the new CPU installed, press your hand on your keyboard holding several keys down. Then power on. Intent is to trigger a keyboard error to force you into the BIOS.