Hey guys, fiance just got a new laptop yesterday and we've been experiencing a problem when trying to log in. After we put in the password, it gives us a black screen with a cursor for about 10-15mins each time.
After googling it, I noticed a lot of people have fixed it by control-alt-deleting, running file, typing in regedit.exe, then eventually making your way to the winlogon folder where you can edit the shell file. Unfortunately, we don't have that shell file so we can't edit it..
Any other ideas? The HP laptop is brand new. I've already updated the graphic drivers and updated windows.
Thank you so much.
After googling it, I noticed a lot of people have fixed it by control-alt-deleting, running file, typing in regedit.exe, then eventually making your way to the winlogon folder where you can edit the shell file. Unfortunately, we don't have that shell file so we can't edit it..
Any other ideas? The HP laptop is brand new. I've already updated the graphic drivers and updated windows.
Thank you so much.