[SOLVED] Blue/Black screen after installing graphics card

[ndrs_e]

Hi,

I bought a cheap AMD Radeon R7 on ebay, to make an older HP 3500 pro run Zwift more easily and have HDMI & DP output. However, everything works fine until I try to install the graphics driver. I tried it on both Windows 7 and Windows 10 and even on Linux (Manjaro). As soon as I install the appropriate driver, I end up with a blue screen on Windows (black screen on Linux). With the basic drivers only everything seems to work fine.

I don't know the pc's motherboard, it is HP branded with a locked bios menu (just able to change boot order here). CPU is a Core i5-3470. I have 8gb DDR-3 RAM installed and a 450 watt power supply.
I am not sure, but I think it has only PCIe 2.0 instead of PCIe 3.0, which the card requires - could this cause the trouble?

Next weekend I may be able to test the card on a Foxconn A67ML-K 3.0 AM3 board with an AMD Phenom II X4 955. Until then, I try to collect all tips and tricks.

 

[rgd1101]

and this gpu model?
are you sure it is not a fake?

 

[ndrs_e]

Model is Sapphire Radeon R7 260X.

It looks not like one, but I am not a hardware specialist, so I cannot be sure.
But it was listed with 1GB RAM listed on Ebay, whereas all I found was about 2GB Models, so maybe...however, HDMI output of the card withour installing drivers is working?

 

[rgd1101]

because MS basic driver work on all model
download gpuz and see if it is a fake https://www.techpowerup.com/gpuz/

 

[ndrs_e]

No, it seems not to be fake:
https://postimg.cc/F7m5FyVv

 

[rgd1101]

then it either gpu or the psu.

 

[ndrs_e]

then it either gpu or the psu.

What do you mean with gpu?

Ok, so the psu may not provide enough power?

 

[rgd1101]

does the gpu have a 6/8 pcie power socket? did your psu have that?

 

[ndrs_e]

does the gpu have a 6/8 pcie power socket? did your psu have that?

It's an 6 pcie power socket and the psu has that. The psu has 450 watts and that normally should.be enough, however, it's an older one and I don't know how efficient it is.

 

[rgd1101]

exact model of the psu? got another one for testing?

 

[ndrs_e]

It's a 'Real Power Eco 420' from ultron AG, Germany.
So I guess I was wrong and it has only 420 watts instead of 450 watts.
May this cause the issue?
Unfortunately, I don't have anoter psu for testing right now.

 

[ndrs_e]

I've tested it with a brand new Corsair VS550 PSU with 550 watts, which is a bit of an overkill, however I'm still getting blue screens after installing the driver, so I think it's not the PSU.

 

[rgd1101]

VS? is that the new gen or the old gen? old gen is crap

 

[ndrs_e]

I don't know, where can I check this?

But even if it's crap, it should definitely be enought to operate an HP 3500 pro with a Sapphire Radeon R7, I think?

 

[rgd1101]

yeah it should. could be something wrong with the gpu

 

[sardus1976]

Hi,

I bought a cheap AMD Radeon R7 on ebay, to make an older HP 3500 pro run Zwift more easily and have HDMI & DP output. However, everything works fine until I try to install the graphics driver. I tried it on both Windows 7 and Windows 10 and even on Linux (Manjaro). As soon as I install the appropriate driver, I end up with a blue screen on Windows (black screen on Linux). With the basic drivers only everything seems to work fine.

I don't know the pc's motherboard, it is HP branded with a locked bios menu (just able to change boot order here). CPU is a Core i5-3470. I have 8gb DDR-3 RAM installed and a 450 watt power supply.
I am not sure, but I think it has only PCIe 2.0 instead of PCIe 3.0, which the card requires - could this cause the trouble?

Next weekend I may be able to test the card on a Foxconn A67ML-K 3.0 AM3 board with an AMD Phenom II X4 955. Until then, I try to collect all tips and tricks.

hi i had similar problem with two card both r9 270x i thought the card were dead and i replace them
after i backed one of the card at 200c in the oven for 8 minute and...boom the card is working!
i installed the 18.3.4 drivers.