Question Blue screen of death when waking up from sleep (BSOD)

[supremekaiqc]

Hello I have recently got two bsod in 2 weeks and 3 bsod 5months ago so I will post the dmp files if you guys can help me resolve this.

the bsod that I got in july I think it was from riot vanguard but im not sure but I deleted but I need it if i want to play valorant so I can't really delete it. So i will just post every Bsod I got.



the two latest bsod I got was from waking from sleep if anyone can help me



https://1drv.ms/u/s!AjrBAQJVJgQT-T8Bquirg2W3Kb3d?e=NdPSE2

this is my dmp file folder

my pc is a gaming laptop Predator PH317-54

• Operating System: Windows 10 Home 64-bit
• Language: French
• System Manufacturer: Acer
• System Model: Predator PH317-54
• Processor: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
• Memory: 16384MB RAM
• Card name: NVIDIA GeForce RTX 2060
• Dedicated Memory: 5980 MB

 

[cdupont]

Hello I have recently got two bsod in 2 weeks and 3 bsod 5months ago so I will post the dmp files if you guys can help me resolve this.

the bsod that I got in july I think it was from riot vanguard but im not sure but I deleted but I need it if i want to play valorant so I can't really delete it. So i will just post every Bsod I got.



the two latest bsod I got was from waking from sleep if anyone can help me



https://1drv.ms/u/s!AjrBAQJVJgQT-T8Bquirg2W3Kb3d?e=NdPSE2

this is my dmp file folder

my pc is a gaming laptop Predator PH317-54

• Operating System: Windows 10 Home 64-bit
• Language: French
• System Manufacturer: Acer
• System Model: Predator PH317-54
• Processor: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
• Memory: 16384MB RAM
• Card name: NVIDIA GeForce RTX 2060
• Dedicated Memory: 5980 MB

Hello Supremekaiqc, love the name.

There is a user here with access to custom software that can reformat these .dmp files into something more accessible and useful. @Colif

In the meantime BSOD usually is hardware or driver related. Any changes to the GPU or GPU driver that coincide with the BSOD?

Check the card to make sure it is seated properly and the heatsinks/fans are clear of dust and debris. Use this DDU software to completely uninstall your display driver and reinstall with the latest available on the manufactures website, don't use 3rd party programs to manage it.

 

[Colif]

i was summoned

I sent link to a friend, he will reply later with a conversion of dumps. The 3 month old ones may have been fixed by a driver since then as time gap - if PC was still being used - seems too long to be related.

google drive link showing error 500 right now, you want to check it works?

vgk.sys is a two edged sword, it is needed to run Valorant but It thinks it owns the PC, it has kernel ring 0 access, more than it really should have. It can conflict with other anti cheat programs or just stop others from running if it thinks they are threats. Lucky it can't stop you really.

 

[cdupont]

i was summoned

I sent link to a friend, he will reply later with a conversion of dumps. The 3 month old ones may have been fixed by a driver since then as time gap - if PC was still being used - seems too long to be related.

google drive link showing error 500 right now, you want to check it works?

vgk.sys is a two edged sword, it is needed to run Valorant but It thinks it owns the PC, it has kernel ring 0 access, more than it really should have. It can conflict with other anti cheat programs or just stop others from running if it thinks they are threats. Lucky it can't stop you really.

Hope you don't mind. I see you in almost every thread with that very handy tool.

 

[Colif]

I don't mind, I probably would have looked at some stage anyway

Answering every BSOD can get a bit much after a while, need variety

 

[supremekaiqc]

i was summoned

I sent link to a friend, he will reply later with a conversion of dumps. The 3 month old ones may have been fixed by a driver since then as time gap - if PC was still being used - seems too long to be related.

google drive link showing error 500 right now, you want to check it works?

vgk.sys is a two edged sword, it is needed to run Valorant but It thinks it owns the PC, it has kernel ring 0 access, more than it really should have. It can conflict with other anti cheat programs or just stop others from running if it thinks they are threats. Lucky it can't stop you really.

My dmp files in the Onedrive folder dont work? I just checked and it seems to work

 

[Colif]

must have just been a glitch. I see them now, I was just checking for my friend. He should reply later.

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/Luchxz1q/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	011122-14437-01.dmp (Jan 11 2022 - 07:03:46)
Bugcheck:	UNEXPECTED_STORE_EXCEPTION (154)
Probably caused by:	hardware_disk (Process: MemCompression)
Uptime:	9 Day(s), 1 Hour(s), 39 Min(s), and 53 Sec(s)

File information:	122821-14828-01.dmp (Dec 28 2021 - 14:22:45)
Bugcheck:	MEMORY_MANAGEMENT (1A)
Probably caused by:	memory_corruption (Process: MemCompression)
Uptime:	9 Day(s), 11 Hour(s), 48 Min(s), and 15 Sec(s)

File information:	071421-20515-01.dmp (Jul 14 2021 - 06:05:05)
Bugcheck:	UNEXPECTED_STORE_EXCEPTION (154)
Probably caused by:	hardware_disk (Process: MemCompression)
Uptime:	5 Day(s), 3 Hour(s), 27 Min(s), and 47 Sec(s)

File information:	070921-18250-01.dmp (Jul 9 2021 - 02:36:42)
Bugcheck:	UNEXPECTED_STORE_EXCEPTION (154)
Probably caused by:	hardware_disk (Process: MemCompression)
Uptime:	4 Day(s), 16 Hour(s), 46 Min(s), and 24 Sec(s)

File information:	070421-19578-01.dmp (Jul 4 2021 - 09:49:33)
Bugcheck:	UNEXPECTED_STORE_EXCEPTION (154)
Probably caused by:	hardware_disk (Process: MemCompression)
Uptime:	7 Day(s), 7 Hour(s), 55 Min(s), and 55 Sec(s)

Comment: The overclocking driver "IOCBios2.sys" was found on your system. (Intel Extreme Tuning Utility)

Comment: hardware_disk is mentioned in 4 of the 5 dumps.

Possible system support page: https://www.acer.com/ac/en/US/content/support-product/8482?b=1
You recently updated to the latest BIOS.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[supremekaiqc]

Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/Luchxz1q/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	011122-14437-01.dmp (Jan 11 2022 - 07:03:46)
Bugcheck:	UNEXPECTED_STORE_EXCEPTION (154)
Probably caused by:	hardware_disk (Process: MemCompression)
Uptime:	9 Day(s), 1 Hour(s), 39 Min(s), and 53 Sec(s)

File information:	122821-14828-01.dmp (Dec 28 2021 - 14:22:45)
Bugcheck:	MEMORY_MANAGEMENT (1A)
Probably caused by:	memory_corruption (Process: MemCompression)
Uptime:	9 Day(s), 11 Hour(s), 48 Min(s), and 15 Sec(s)

File information:	071421-20515-01.dmp (Jul 14 2021 - 06:05:05)
Bugcheck:	UNEXPECTED_STORE_EXCEPTION (154)
Probably caused by:	hardware_disk (Process: MemCompression)
Uptime:	5 Day(s), 3 Hour(s), 27 Min(s), and 47 Sec(s)

File information:	070921-18250-01.dmp (Jul 9 2021 - 02:36:42)
Bugcheck:	UNEXPECTED_STORE_EXCEPTION (154)
Probably caused by:	hardware_disk (Process: MemCompression)
Uptime:	4 Day(s), 16 Hour(s), 46 Min(s), and 24 Sec(s)

File information:	070421-19578-01.dmp (Jul 4 2021 - 09:49:33)
Bugcheck:	UNEXPECTED_STORE_EXCEPTION (154)
Probably caused by:	hardware_disk (Process: MemCompression)
Uptime:	7 Day(s), 7 Hour(s), 55 Min(s), and 55 Sec(s)

Comment: The overclocking driver "IOCBios2.sys" was found on your system. (Intel Extreme Tuning Utility)

Comment: hardware_disk is mentioned in 4 of the 5 dumps.

Possible system support page: https://www.acer.com/ac/en/US/content/support-product/8482?b=1
You recently updated to the latest BIOS.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

I have extreme tuning utility software i will uninstall

 

[Colif]

What drives does it have?
https://www.acer.com/ac/en/SI/content/predator-model/NH.Q9WEX.008
1tb nvme drive? can you look in device manager under storage tab and see who makes drive?

Unexpected Store Exception - The store is used by the CPU to track the locations of files in virtual memory. Files are actually either in RAM or Page file. Page file on C drive
page fault - badly named normal operation of windows. Happen when CPU doesn't have info it needs and looks in ram
Hard fault - These occur when CPU needs to look on page file.
most of your errors happen after hard faults. CPU is reading a page of memory from page file and it all falls apart when it looks in ram after processing what its found.


Memory management - No faults mentioned in it, was just CPU processes.

Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD.
Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it

 

[supremekaiqc]

The NVM is called WDC PC SN730 SDBQNTY-1T00-1014

 

[Colif]

2nd time I dropped this link today - https://support.wdc.com/downloads.aspx?lang=en&p=279
should have tests you can use to check drive

 

[supremekaiqc]

2nd time I dropped this link today - https://support.wdc.com/downloads.aspx?lang=en&p=279
should have tests you can use to check drive

luckily no problems were found

 

[Colif]

try running memtest then, it will take a while.

just to be safe.

they could all be a driver but its not showing itself yet
they all happened after cpu checked same part of ram
nt!KiPageFault+0x443
but it could be following a drivers instructions and looking in wrong place.


another check is to run chkdsk on the ssd, it could fix system files.
open command prompt (admin)
type chkdsk c: /f
and press enter
2 paragraphs will pop up, agree to run chkdsk at startup and restart PC to let it check files. shouldn't take long on an ssd.

 

[supremekaiqc]

try running memtest then, it will take a while.

just to be safe.

they could all be a driver but its not showing itself yet
they all happened after cpu checked same part of ram
nt!KiPageFault+0x443
but it could be following a drivers instructions and looking in wrong place.


another check is to run chkdsk on the ssd, it could fix system files.
open command prompt (admin)
type chkdsk c: /f
and press enter
2 paragraphs will pop up, agree to run chkdsk at startup and restart PC to let it check files. shouldn't take long on an ssd.

these are the checkdisk results


Checking file system on C:
The type of the file system is NTFS.
Volume label is Acer.


A disk check has been scheduled.
Windows will now check the disk.

Stage 1: Examining basic file system structure ...
Cleaning up instance tags for file 0x1b819.
1140736 file records processed.
File verification completed.
Phase duration (File record verification): 5.25 seconds.
12494 large file records processed.
Phase duration (Orphan file record recovery): 0.00 milliseconds.
0 bad file records processed.
Phase duration (Bad file record checking): 1.34 milliseconds.

Stage 2: Examining file name linkage ...
2104 reparse records processed.
1504770 index entries processed.
Index verification completed.
Phase duration (Index verification): 16.04 seconds.
0 unindexed files scanned.
Phase duration (Orphan reconnection): 2.98 seconds.
0 unindexed files recovered to lost and found.
Phase duration (Orphan recovery to lost and found): 1.24 seconds.
2104 reparse records processed.
Phase duration (Reparse point and Object ID verification): 9.18 milliseconds.

Stage 3: Examining security descriptors ...
Cleaning up 474 unused index entries from index $SII of file 0x9.
Cleaning up 474 unused index entries from index $SDH of file 0x9.
Cleaning up 474 unused security descriptors.
Security descriptor verification completed.
Phase duration (Security descriptor verification): 28.02 milliseconds.
182018 data files processed.
Phase duration (Data attribute verification): 1.57 milliseconds.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.

Windows has made corrections to the file system.
No further action is required.

999027711 KB total disk space.
271329420 KB in 609728 files.
405956 KB in 182019 indexes.
0 KB in bad sectors.
1242211 KB in use by the system.
65536 KB occupied by the log file.
726050124 KB available on disk.

4096 bytes in each allocation unit.
249756927 total allocation units on disk.
181512531 allocation units available on disk.
Total duration: 25.64 seconds (25649 ms).

Internal Info:
00 68 11 00 ca 14 0c 00 fd 23 15 00 00 00 00 00 .h.......#......
87 03 00 00 b1 04 00 00 00 00 00 00 00 00 00 00 ................


about the memory testing i cant do it I dont have a usb stick i think i need that for memtest86 im not sure
but im sure my ram is fine the computer is less than 1 year old

 

[Colif]

Windows has made corrections to the file system.

lets see if that made any difference

 

[supremekaiqc]

lets see if that made any difference

nice so lets wait and see if i get another bsod hopefully not

 

[supremekaiqc]

3 weeks later another BSOD after waking up from sleep mode on Windows 10
https://1drv.ms/u/s!AjrBAQJVJgQT-UWPapscMnZsbboF?e=1UrUva
here is the minidump what should I do?

 

[Colif]

wait and see what dumps show us.

if its waking from sleep, probably a driver.

 

[gardenman]

I ran the dump file through the debugger and got the following information: https://jsfiddle.net/sd285cjt/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:	020422-18093-01.dmp (Feb 4 2022 - 19:52:32)
Bugcheck:	UNEXPECTED_STORE_EXCEPTION (154)
Probably caused by:	hardware_disk (Process running at time of crash: MemCompression)
Uptime:	23 Day(s), 12 Hour(s), 38 Min(s), and 00 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

about the memory testing i cant do it I dont have a usb stick i think i need that for memtest86 im not sure

did you get a USB yet? Ram can go bad, so even though its only 1 year old, doesn't mean we shouldn't test it.

order of actions
CPU needed info from ram, couldn't find it
CPU accessed page file on nvme
CPU performed actions on the info
CPU looked in ram again
PC Crashed

So knowing if ram is okay would help.
All dumps are same thing, they pointing at the nvme but we already run chkdsk and Tested it with Western Digital software. That isn't a total guarantee its not the drive though, software can't see physical problems

 

[supremekaiqc]

did you get a USB yet? Ram can go bad, so even though its only 1 year old, doesn't mean we shouldn't test it.

order of actions
CPU needed info from ram, couldn't find it
CPU accessed page file on nvme
CPU performed actions on the info
CPU looked in ram again
PC Crashed

So knowing if ram is okay would help.
All dumps are same thing, they pointing at the nvme but we already run chkdsk and Tested it with Western Digital software. That isn't a total guarantee its not the drive though, software can't see physical problems

I tested Ram and Ssd and it's OK

 

[johnbl]

-maybe run crystaldiskinfo.exe as look at the drive SMART errors to see if the drive is failing.
- the memory manager could not page in data from the pagefile.sys
because the drive when away and did not return.

-with some bios versions you can enter bios, find the sata controller, and enable hot swapping on the sata port for the disk drive. This means if the disk gets disconnected for some reason, then the port will allow it to reconnect.

- i would ago go into windows and turn off the virtual memory, delete the hidden pagefile.sys and reboot and turn the pagefile.sys back on. this can fix certain problems where there are bad parts on disk related to virtual memory
pagefile.sys. Windows can get errors reading the disk, if takes more than 30 seconds, then windows will reset the sata port. if the port is not hot swap enable then windows will try to read the virtual memory but will get a error indicating that the device is no longer connected to your system. Then you bugcheck. with two errors
kernel inpage error, and device not found

 

[Colif]

@supremekaiqc John knows bsod reports better than I do

i would ago go into windows and turn off the virtual memory, delete the hidden pagefile.sys and reboot and turn the pagefile.sys back on. this can fix certain problems where there are bad parts on disk related to virtual memory

To do this you go to settings/about
choose advanced system settings
under Performance click Settings
click advanced tab
under virtual memory, click change
untick automatically manage paging file size for all drives
click No paging file.
click OK and exit out of the menus
restart PC
On restart, retrace your steps but retick automatically manage paging file size for all drives as that will let windows recreate page file and might stop errors.
you need a page file, can't really run without one, and can't produce dumps without one either. Not sure about windows error reporting though.

I wonder what brand Hdd Acer use.

 

[supremekaiqc]

@supremekaiqc John knows bsod reports better than I do



To do this you go to settings/about
choose advanced system settings
under Performance click Settings
click advanced tab
under virtual memory, click change
untick automatically manage paging file size for all drives
click No paging file.
click OK and exit out of the menus
restart PC
On restart, retrace your steps but retick automatically manage paging file size for all drives as that will let windows recreate page file and might stop errors.
you need a page file, can't really run without one, and can't produce dumps without one either. Not sure about windows error reporting though.

I wonder what brand Hdd Acer use.

Ok I done it. If i get another bsod I'll be back
so this is my SSD: WDC PC SN730 SDBQNTY-1T00-1014
its from Western Digital