Question Blue screen of death when waking up from sleep (BSOD)

[supremekaiqc]

Hello I have recently got two bsod in 2 weeks and 3 bsod 5months ago so I will post the dmp files if you guys can help me resolve this.

the bsod that I got in july I think it was from riot vanguard but im not sure but I deleted but I need it if i want to play valorant so I can't really delete it. So i will just post every Bsod I got.



the two latest bsod I got was from waking from sleep if anyone can help me



https://1drv.ms/u/s!AjrBAQJVJgQT-T8Bquirg2W3Kb3d?e=NdPSE2

this is my dmp file folder

my pc is a gaming laptop Predator PH317-54

• Operating System: Windows 10 Home 64-bit
• Language: French
• System Manufacturer: Acer
• System Model: Predator PH317-54
• Processor: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
• Memory: 16384MB RAM
• Card name: NVIDIA GeForce RTX 2060
• Dedicated Memory: 5980 MB

 

[Colif]

check out drive using this
https://support.wdc.com/downloads.aspx?lang=en&p=279

if it can't see drive, use the older version
https://support.wdc.com/downloads.aspx?p=3&lang=en&i

 

[supremekaiqc]

check out drive using this
https://support.wdc.com/downloads.aspx?lang=en&p=279

if it can't see drive, use the older version
https://support.wdc.com/downloads.aspx?p=3&lang=en&i

it says the drive is fine also its at 99% health

 

[Colif]

okay, just checking.

 

[supremekaiqc]

okay, just checking.

Hi brother I got another BSOD waking up from sleep its only been a week it does it every week or 10 days kinda

is it time for driver verifier?

I already deactived fast startup and hibernation
I alreacy checked ram with windows diagnostic + memtest86
and I alreacy checked SSD with western digital software.

 

[supremekaiqc]

Ok so Driver Verifier came with this

this is the minidump https://1drv.ms/u/s!AjrBAQJVJgQT-WGoMRFBkpAC8hhD?e=NxzLoS

also the MEMORY.DMP files is 1,5 gb and says

This was probably caused by the following module: hidclass.sys (HIDCLASS+0x398A)
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF80423FC5B29, 0xFFFFA40F29C1EE68, 0xFFFFA40F29C1E6A0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
file path: C:\WINDOWS\system32\drivers\hidclass.sys

description: Bibliothèque Hid Class

 

[gardenman]

I ran the dump file through the debugger and got the following information: https://jsfiddle.net/cypdfh30/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:	031422-11484-01.dmp (Mar 14 2022 - 19:30:27)
Bugcheck:	SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Probably caused by:	memory_corruption (Process running at time of crash: System)
Uptime:	0 Day(s), 0 Hour(s), 00 Min(s), and 48 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

hidclass used for a number of things.
hid = human interface device
mouse
keyboards
I think USB WIFI dongles
trackpads

could be

Nov 16 2017

ETDI2C.sys

ELAN I2C driver (ELAN Microelectronic Corp.)

there appears to be a newer version of that on here - https://www.acer.com/ac/en/US/content/support-product/8482?b=1
ELANTECH its called, 2nd touchpad driver down.

 

[supremekaiqc]

hidclass used for a number of things.
hid = human interface device
mouse
keyboards
I think USB WIFI dongles
trackpads

could be

Nov 16 2017

ETDI2C.sys

ELAN I2C driver (ELAN Microelectronic Corp.)

there appears to be a newer version of that on here - https://www.acer.com/ac/en/US/content/support-product/8482?b=1
ELANTECH its called, 2nd touchpad driver down.

thanks I downloaded it now lets wait like 1-2 weeks to see if it's fixed thanks again

 

[Colif]

holds his breath

 

[supremekaiqc]

holds his breath

sup its been almost 3 weeks and I got another BSOD I'm gonna send the dump if it can help

https://1drv.ms/u/s!AjrBAQJVJgQT-WQZ8-wTSodviVL-?e=D4N0Fk

I can re run driver verifier if needed

 

[nooblet0]

sup its been almost 3 weeks and I got another BSOD I'm gonna send the dump if it can help

this post is probably not going to be of much help but looks like both of us started having the exact same problem on Acer laptops at almost the same time. Funnily I also had a BSOD today after not getting one for a while. You appear to be having them a lot more frequently though(so far at least).

Found a thread on Acer forums with some users stating that installing some kind of Intel software.
Relevant thread:
https://community.acer.com/en/discu...screens-when-waking-up-from-sleep-hibernation

I haven't tried it yet but since you are having the issue more frequently, it might be easier for you to determine whether the solution even works.

 

[supremekaiqc]

this post is probably not going to be of much help but looks like both of us started having the exact same problem on Acer laptops at almost the same time. Funnily I also had a BSOD today after not getting one for a while. You appear to be having them a lot more frequently though(so far at least).

Found a thread on Acer forums with some users stating that installing some kind of Intel software.
Relevant thread:
https://community.acer.com/en/discu...screens-when-waking-up-from-sleep-hibernation

I haven't tried it yet but since you are having the issue more frequently, it might be easier for you to determine whether the solution even works.

The forum posts says SetupRST saved their problems but for me it wont install it says its not compatible so it doesn't help solve my problem

 

[nooblet0]

The forum posts says SetupRST saved their problems but for me it wont install it says its not compatible so it doesn't help solve my problem

did you try installing one of the older versions. once again i'm not s sure it will work but its worth a shot i guess.
https://www.intel.com/content/www/u...w7auD9YfBhycZ5ij0-cCDahr40CDIXIIqo9ok3UL54liE

theres a drop down menu for selecting older versions.

 

[gardenman]

sup its been almost 3 weeks and I got another BSOD I'm gonna send the dump if it can help

The "Dump April 3" folder is empty.

 

[Colif]

Dec 09 2019

iaStorAC.sys

Intel Rapid Storage Technology driver

setup rst installs that or perhaps a newer one

you already have it..

this is newest version - https://www.intel.com/content/www/u...ptane-memory-10th-and-11th-gen-platforms.html for your cpu

 

[supremekaiqc]

The "Dump April 3" folder is empty.

give me a sec i'll try to fix that

 

[supremekaiqc]

Dec 09 2019

iaStorAC.sys

Intel Rapid Storage Technology driver

setup rst installs that or perhaps a newer one

you already have it..

this is newest version - https://www.intel.com/content/www/u...ptane-memory-10th-and-11th-gen-platforms.html for your cpu

this worked it installed cool hopefully it fixes blue screens cause the last one i got had me depressed

 

[Colif]

If it doesn't show us the dumps

 

[supremekaiqc]

the dump it says waiting to sync but doesnt sync idk why (I'm on onedrive)

 

[Colif]

https://www.digitalcitizen.life/lea...ronized-your-files-force-manual-sync-windows/ << this shows how to force it to sync. all you do is pause it for 2 hours and then unpause it.

 

[supremekaiqc]

ok cool thanks here is a new dump https://1drv.ms/u/s!AjrBAQJVJgQT-WWrGaZWKXwIGwqA?e=Nrg6Lb

 

[gardenman]

I ran the dump file through the debugger and got the following information: https://jsfiddle.net/rhet70am/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:	040322-15343-01.dmp (Apr 3 2022 - 00:55:18)
Bugcheck:	UNEXPECTED_STORE_EXCEPTION (154)
Probably caused by:	hardware_disk (Process running at time of crash: MemCompression)
Uptime:	18 Day(s), 15 Hour(s), 15 Min(s), and 50 Sec(s)

Comment: The overclocking driver "IOCBios2.sys" was found on your system. (Intel Extreme Tuning Utility)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[nooblet0]

Bugcheck:UNEXPECTED_STORE_EXCEPTION (154)

even more fun stuff. looks like we got the exact same BSOD on the same day too.

ok cool thanks here is a new dump https://1drv.ms/u/s!AjrBAQJVJgQT-WWrGaZWKXwIGwqA?e=Nrg6Lb

i've been trying to recreate the BSOD without success.
just out of curiosity; from your experience, do the BSODs only happen from waking your laptop up from sleep mode? do you think the duration for which the laptop was in sleep mode affects the occurrence of the BSODs

 

[supremekaiqc]

even more fun stuff. looks like we got the exact same BSOD on the same day too.


i've been trying to recreate the BSOD without success.
just out of curiosity; from your experience, do the BSODs only happen from waking your laptop up from sleep mode? do you think the duration for which the laptop was in sleep mode affects the occurrence of the BSODs

it only happens when I wake from sleep after like 2-3 weeks time
but this time i can confirm it was on sleep for over 12hours

 

[nooblet0]

it only happens when I wake from sleep after like 2-3 weeks time

maybe i am misunderstanding this but are you telling me that you left your laptop on sleep mode for 2-3 weeks lol?