Blueray/dvd player wont read NEW discs

[patrickpruett]

Just got a new BD RW-5750H from HP since last one slowed/lagged every10 min of a movie.

It will play all my old dvd's fine, but anything new I buy, it struggles to read, if it can read it at all.

For example, I bought Secret Life of Water Mitty. The first buy did not work. I put it in, and nothing happens. Spins the disk and then nothing. No auto play, no icon in my computer, no error.

I returned it and the next one played fine. Just bought Grand Budapest and it will not play. Returned it and the new one still will not play.

I have returned this damn computer 3 times already and fear I wasted 1k on a computer that will never ever work. Any help is appreciated.

 

[kenrivers]

It could be a couple of things. You may need a firmware update for the Blu-ray/DVD drive or it could be the player software needs to be updated.