Question Bluetooth audio devices cut out and I have to turn the headphones on and off again to get the system audio working.

[Vergil1234]

Hello,

I have had trouble with bluetooth on my system. I'm using Sony WH1000-XM3 headphones on my system, and sometimes the audio cuts out randomly. It appears to like to cut out when there's no audio playing, like in between swapping videos while the webpage is changing, but it also happens when audio is playing as well. It's strange, because when I'm looking at volume mixer and sound settings, it shows my headphones are still connected and that audio is still being played as the volume mixer is showing the little audio visualiser (lack of a better term) in volume mixer is still going up and down. I've tried swapping to different bluetooth headphones, and I am still getting the same problem. To fix this issue, I have to turn the headphones off and on again and then the audio works again.

specs:

os: Windows 10 Pro
cpu: Intel i7-10700K (clocked at 4.85ghz)
mobo: Aorus Elite AC LGA 1200
ram: 16gb

 

[delaro]

Has it always been like that or just recently?

 

[Vergil1234]

Has it always been like that or just recently?

It's been like it since I got it.

 

[Vergil1234]

Should mention that obviously it works fine with wired headphones, but it appears to have trouble with bluetooth headphones.

 

[delaro]

Has it always had trouble with BT? Where is your case located? Are they any obstructions? Bluetooth on windows pcs is hit and miss, the range is much weaker than a decent transmitter and it's easy to interfere with the signal with bad placement.

Did you hook up the Antenna? The Wifi and BT use them BTW.

 

[Vergil1234]

The PC is literally on top of my desk right next to me. No obsructions and yes, I have the antenna hooked up. I don't know how the hell to fix it, and it gets really frustrating every time it goes off.

 

[delaro]

Open device manager, clicked properties "Intel wireless Bluetooth" and deactivated the power management feature.

 

[Vergil1234]

It's already off, I remember turning that off before because that was a suggested fix. 🙁

 

[delaro]

The only other thing would be to purge all drivers and reinstall. If that doesn't work then you might have to go the route I was forced to do and use an external BT adapter. 😕

 

[Vergil1234]

The only other thing would be to purge all drivers and reinstall. If that doesn't work then you might have to go the route I was forced to do and use an external BT adapter. 😕

Ok, fair enough. Sorry to ask, but do you have any idea how to do this- is it hard?

Thanks