Hello,
I'have an Asus Z170I Pro Gaming ITX motherboard in my computer. As I understand it, the board has a Qualcomm Atheros QCA61x4A bluetooth chip on it. I've been using this board with Windows 10 for a while now, using the built in BT to connect a Logitech keyboard and other BT devices, and until today I have never had any issues with it whatsoever.
But today my keyboard wouldn't connect, and when I check the the BT settings in Windows, it tells me that BT is disabled, and the slider for turning BT on and off is also gone.
Checking the Device Manager, I see that the entire BT category has been moved to hidden devices, and they are all greyed out. When I check the status of the Qualcomm QCA61x4A chip, it reports as code 45, not connected to the computer.
In addition to this, an unknown USB device has popped up under USB controllers, "Unknown USB device (Device Descriptor Request Failed)", reporting code 43, Windows has stopped this device because it has reported problems.
So far I've tried the following:
Tnx
SandMan874
I'have an Asus Z170I Pro Gaming ITX motherboard in my computer. As I understand it, the board has a Qualcomm Atheros QCA61x4A bluetooth chip on it. I've been using this board with Windows 10 for a while now, using the built in BT to connect a Logitech keyboard and other BT devices, and until today I have never had any issues with it whatsoever.
But today my keyboard wouldn't connect, and when I check the the BT settings in Windows, it tells me that BT is disabled, and the slider for turning BT on and off is also gone.
Checking the Device Manager, I see that the entire BT category has been moved to hidden devices, and they are all greyed out. When I check the status of the Qualcomm QCA61x4A chip, it reports as code 45, not connected to the computer.
In addition to this, an unknown USB device has popped up under USB controllers, "Unknown USB device (Device Descriptor Request Failed)", reporting code 43, Windows has stopped this device because it has reported problems.
So far I've tried the following:
- Restart
- Shut down and remove power
- Install the latest BT driver from Asus
- Update all the drivers for every device listed under both USB and Bluetooth
- Reverted to a system restore point from the 20th of December last year, at which time the BT was working normally.
- Manually starting the Bluetooth Support Service
Tnx
SandMan874