Archived from groups: alt.sys.pc-clone.dell (More info?)
I just ordered a Dell Precision 370. It has already been shipped but
has not yet arrived. When I looked at the invoice I realized I had
made an error in ordering. I ordered a second large hard drive I
don't need. The system is configured with a 74G 10,000rpm boot drive
(which is what I want) plus a 250GB 7,200rpm drive (which I don't need
or want.) I think what happened is that I was looking at
configurations with and wihout an additional data drive, but I
realized since all of the data for this machine resides on a network
attached storage device there was no need for a big data drive. And
even if I did need such a drive in the future, it currently costs only
$131 for a WD SATA150 250GB drive from Newegg and will be even less
in the future, whereas Dell charges $299 for a similar 250GB drive. I
had set up configurations with and without the extra HD, but then when
it came time to buy I used the wrong saved configuration and forgot I
had decided against the second drive.
Please note that I am telling you the honest story instead of trying
to claim Dell messed up my order. They didn't. I did. (I'm usually
pretty careful about such things but I've been distracted by some
family medical issues this week, so my concentration wasn't what I
should have been.)
I don't have a need for this drive on this computer, nor on any other
one for the forseeable future and, being rather short on funds, I
don't want to be out $299 for nothing. (Even selling the drive on Ebay
would only get me $100 or so.) BTW the Precision 370 cost me $1635
before taxes and peripherals. It would have been $1336 If I had not
ordered the extra drive.
So what to do? I know Dell has a total satisfaction policy, so,
strictly speaking I could return the whole system and order another
without the extra drive. But then I'd have to pay shipping back for an
entire system (nearly $100), and that just seems like overkill.
(Besides I do need a computer now and prices have gone up $50 since
last week.) Does the total satisfaction policy allow return of _part_
of a system. Do you think Dell will just let me take out the HD, pack
it carefully, and ship it back to them for a refund of the $299?
That's what I'd rather do but is it a realistic expectation?
I'm going to call Dell, but first I thought I'd get some opionions on
the group as to how to handle it. What's the best way to approach
them about this?
Curious
I just ordered a Dell Precision 370. It has already been shipped but
has not yet arrived. When I looked at the invoice I realized I had
made an error in ordering. I ordered a second large hard drive I
don't need. The system is configured with a 74G 10,000rpm boot drive
(which is what I want) plus a 250GB 7,200rpm drive (which I don't need
or want.) I think what happened is that I was looking at
configurations with and wihout an additional data drive, but I
realized since all of the data for this machine resides on a network
attached storage device there was no need for a big data drive. And
even if I did need such a drive in the future, it currently costs only
$131 for a WD SATA150 250GB drive from Newegg and will be even less
in the future, whereas Dell charges $299 for a similar 250GB drive. I
had set up configurations with and without the extra HD, but then when
it came time to buy I used the wrong saved configuration and forgot I
had decided against the second drive.
Please note that I am telling you the honest story instead of trying
to claim Dell messed up my order. They didn't. I did. (I'm usually
pretty careful about such things but I've been distracted by some
family medical issues this week, so my concentration wasn't what I
should have been.)
I don't have a need for this drive on this computer, nor on any other
one for the forseeable future and, being rather short on funds, I
don't want to be out $299 for nothing. (Even selling the drive on Ebay
would only get me $100 or so.) BTW the Precision 370 cost me $1635
before taxes and peripherals. It would have been $1336 If I had not
ordered the extra drive.
So what to do? I know Dell has a total satisfaction policy, so,
strictly speaking I could return the whole system and order another
without the extra drive. But then I'd have to pay shipping back for an
entire system (nearly $100), and that just seems like overkill.
(Besides I do need a computer now and prices have gone up $50 since
last week.) Does the total satisfaction policy allow return of _part_
of a system. Do you think Dell will just let me take out the HD, pack
it carefully, and ship it back to them for a refund of the $299?
That's what I'd rather do but is it a realistic expectation?
I'm going to call Dell, but first I thought I'd get some opionions on
the group as to how to handle it. What's the best way to approach
them about this?
Curious