Question Boot loop on windows logo

[playerhk]

I have a Toshiba satellite L365 Laptop which had 2x 2GB DDR3 RAM modules. And I installed 2x 8GB DDR3L RAM modules now. When i check the RAM from BIOS it was only 6 GB then when i try to boot up i ran in to boot loop o windows logo. Then I installed old modules back and boot up the system. And updated BIOS. And now it shows the RAM (i checked with 1x 8 GB DDR3L module) and it listed correctly as 8 GB. But still its in boot loop. I tried removing battery and trying to boot. Still no use.
Any idea how to fix this?

 

[Lutfij]

Welcome to the forums, newcomer!

This is your laptop;

Toshiba Satellite L635-S3050 13.3" Laptop Computer (Helios Silver)

Buy Toshiba Satellite L635-S3050 13.3" Laptop Computer (Helios Silver) featuring 2.53GHz Intel Core i5-460M, 4GB (2x2GB) RAM, 500GB 5400rpm Hard Drive, SuperMulti DVD Burner with Labelflash, Intel GMA HD Graphics, 13.3" LED Backlit Widescreen Display, Integrated Webcam and Microphone, Bluetooth...

www.bhphotovideo.com

and this is the maximum ram supported by the processor;

Intel® Core™ i5-460M Processor (3M Cache, 2.53 GHz) - Product Specifications | Intel

Intel® Core™ i5-460M Processor (3M Cache, 2.53 GHz) quick reference with specifications, features, and technologies.

www.intel.com

You should only be able to run 8GB at the most.

 

[playerhk]

Welcome to the forums, newcomer!

This is your laptop;

Toshiba Satellite L635-S3050 13.3" Laptop Computer (Helios Silver)

Buy Toshiba Satellite L635-S3050 13.3" Laptop Computer (Helios Silver) featuring 2.53GHz Intel Core i5-460M, 4GB (2x2GB) RAM, 500GB 5400rpm Hard Drive, SuperMulti DVD Burner with Labelflash, Intel GMA HD Graphics, 13.3" LED Backlit Widescreen Display, Integrated Webcam and Microphone, Bluetooth...

www.bhphotovideo.com

and this is the maximum ram supported by the processor;

Intel® Core™ i5-460M Processor (3M Cache, 2.53 GHz) - Product Specifications | Intel

Intel® Core™ i5-460M Processor (3M Cache, 2.53 GHz) quick reference with specifications, features, and technologies.

www.intel.com

You should only be able to run 8GB at the most.

Thank you for the information.
I tried it even with 1x 8GB DDR3L cards but still i get the same boot loop.
Could it be because the RAM cards malfunctioning?
But the thing is the memory amount is showing correctly (as 8GB) in BIOS.

 

[SkyNetRising]

I tried it even with 1x 8GB DDR3L cards but still i get the same boot loop.
Could it be because the RAM cards malfunctioning?

8GB modules may not be supported.
Use 2x4GB modules.

 

[playerhk]

8GB modules may not be supported.
Use 2x4GB modules.

thank you i will try