[SOLVED] Brand new laptop sometimes restarts instead of shutting down (Windows 10 Home x64)

[Grimgi]

Hi there,

I hope you can help!

Especially after extensive use, my laptop (with a fresh install, up-to-date Windows 10 Home) will occasionally restart instead of shutting down after using the shutdown function in the start menu. So, despite saying that it's shutting down, it doesn't power down completely and will restart.

I found the following in the Event Viewer:

When it shuts down normally, I get the following event:

The process C:\Windows\System32\RuntimeBroker.exe (####-PC) has initiated the restart of computer ####-PC on behalf of user ####-PC\#### for the following reason: Other (Unplanned)

When it restarts instead of just shutting down, there is an additional process that comes after shutdown:

The process C:\Windows\ImmersiveControlPanel\SystemSettings.exe (####-PC) has initiated the restart of computer ####-PC on behalf of user ####-PC\#### for the following reason: Other (Unplanned) Reason Code: 0x0 Shutdown Type: restart

These are two different processes? Not sure how to interpret this. Any ideas?

On boot, my computer may also restart 2-3 times and a message along the lines of ‘configuration changed’ will occasionally pop up after the Lenovo logo (before entering the windows sign-in screen).

Also, after installing a feature update for Windows 10 (version 21H1), I clicked the option 'Shutdown and Install' and instead it did the install, then said it was restarting, started restarting, and then powered down. And then I turned it on and I had to do ‘Shutdown and Install’ again, and it pretty much did the same thing; with the message 'Restarting'. It eventually installed successfully.

Finally, there was a one-off incident wherein the laptop (unplugged) spontaneously decided to go to sleep and wouldn't wake up. Event viewer suggests it was because I was pressing the power button (which I only did a couple of times trying to bring back the sign-in screen).

Information 26/05/2021 17:57:29 Kernel-Power 507 (158)
Information 26/05/2021 17:57:29 Kernel-Power 506 (157)
Information 26/05/2021 17:57:28 Kernel-Power 105 (100) ---> I plugged in the charger here
Information 26/05/2021 17:57:18 Kernel-Power 507 (158)
Information 26/05/2021 17:57:18 Kernel-Power 506 (157)
Information 26/05/2021 17:57:17 Kernel-Power 507 (158)
Information 26/05/2021 17:57:17 Kernel-Power 506 (157)
Information 26/05/2021 17:57:16 Kernel-Power 507 (158)
Information 26/05/2021 17:57:16 Kernel-Power 506 (157)
Information 26/05/2021 17:57:15 Kernel-Power 507 (158)
Information 26/05/2021 17:57:10 Kernel-Power 506 (157)
Information 26/05/2021 17:56:59 Kernel-Power 507 (158)
Information 26/05/2021 17:56:59 Kernel-Power 506 (157)
Warning 26/05/2021 17:56:53 Netwtw10 6062 None
Information 26/05/2021 17:56:53 Netwtw10 7021 None
Information 26/05/2021 17:56:52 Kernel-Power 507 (158)
Information 26/05/2021 17:56:52 Kernel-Power 172 (203)
Information 26/05/2021 17:56:52 Kernel-Power 172 (203)

The reason I’m posting this in the Windows 10 section is because I’ve already performed a clean boot (with only windows processes active) and the problem still persisted, so it’s very unlikely that it’s caused by any third-party software.

I've also attempted the following:

• An SFCscan, but no problems were detected.
• Updating my BIOS and reset BIOS settings
• Changed the value of "PowerdownAfterShutdown" in Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon (in the Registry Editor) from 0 to 1.
• Unchecking fast start-up and then disabled it with a script, to be sure
• Checked whether the problems persisted outside of the ‘active hours’ set by the windows update facility; it does
• Checked whether this happens only when the computer is plugged / charging; doesn’t change anything
• Uninstalled Lenovo Vantage (I have the battery gauge setting on)

Any other suggestions for troubleshooting before the daunted and drastic fresh install fix? Could this also be a hardware issue and, if so, what am I looking out for (I don't have any signs of performance issues so far)?

Many thanks.

 

[Lutfij]

Sounds to me like your installer is corrupt. Did you fabricate your bootable USB installer using Windows media Creation? Make and model of your laptop? An SKU for the laptop would help, not the S/N btw.

 

[Grimgi]

Hi Lutfij,
Thanks so much for your quick reply.
It was actually a Microsoft engineer who put a windows 10 installer on a usb key (remotely) a while back - when I was upgrading from windows 7, at the time.

It's a Lenovo ThinkPad P14s Gen 1 AMD (type 20Y1)
Machine Type Model = 20Y1CTO1WW (is that the SKU you needed?)

Thanks!

 

[Grimgi]

Any further ideas? I'm still at a loss on this one, and there doesn't seem to be any other thread on the forum with the same problem(?)
Thanks!

 

[revodo]

Unlike a lot of people, you've already attempted the obvious and no-so-obvious troubleshoot steps.

As a general rule, if you've completely reinstalled Windows 10 and the issue still persists, it's usually hardware, or a bad driver that Windows is using.

 

[Grimgi]

Unlike a lot of people, you've already attempted the obvious and no-so-obvious troubleshoot steps.

As a general rule, if you've completely reinstalled Windows 10 and the issue still persists, it's usually hardware, or a bad driver that Windows is using.

Hi Revodo,
Thanks for your message. Yeah, I've tried quite a bit.
I'm trying to avoid a fresh install, because that's laborious and I'm in trouble if my current Win 10 flash drive is corrupted as Lutfij suggested.
Hopefully it isn't hardware. The laptop is brand new and pretty highly specced.
I'm trying to get a few more ideas/things to try before the dreaded fresh install.
Thanks!

 

[Deleted member 14196]

Hi Lutfij,
Thanks so much for your quick reply.
It was actually a Microsoft engineer who put a windows 10 installer on a usb key (remotely) a while back - when I was upgrading from windows 7, at the time.

It's a Lenovo ThinkPad P14s Gen 1 AMD (type 20Y1)
Machine Type Model = 20Y1CTO1WW (is that the SKU you needed?)

Thanks!

Microsoft engineers don’t do this kind of thing I think you got scammed and you let hackers in your system

 

[Grimgi]

Microsoft engineers don’t do this kind of thing I think you got scammed and you let hackers in your system

No, I've used it several times and I've never had an issue.
I was having issues with Windows 7 and they upgraded me (after the upgrade window). Maybe I'm misremembering, but I'm pretty sure that's what happened. I'm 100% sure it was Microsoft. This was a few years ago.

 

[Deleted member 14196]

You were installing a very old version then and you need to remake your USB and redo it

 

[Grimgi]

You were installing a very old version then and you need to remake your USB and redo it

I will try this if and when I'm out of options, thanks.