- May 24, 2014
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I have Windows 10 (build 10240) in my Dell Inspiron 1440 laptop. I brought a new Kinivo BTD-400 Bluetooth 4.0 USB dongle having Broadcom BCM20702 chipset (its compatible with win10); cuz my old built-in dell wireless 365 broadcom bluetooth wasn't working with windows 10 (but was working with win7 & 8). But now, surprisingly, this new dongle isn't working as well! The support page of this dongle (here) states that in windows 10, no additional driver installation is neede & it will be installed automatically. But that didnt happen for me. So I tried with the installation cd of this dongle & installed it succesfully. But now it is showing as "BCM20702A0 unknown device" in device manager.
I tried to "update driver software" and select the driver manually in device manager. (i.e. Broadcom BCM20702 Bluetooth 4.0 USB Device). But it gives an error as "Windows cannot start this device because its configuration information (in the registry is incomplete or damaged. (Code 19)
I suspect that system files got corrupted, So I did an sfc /scannow. But it gets stuck at 96%.
So please help me out.
I tried to "update driver software" and select the driver manually in device manager. (i.e. Broadcom BCM20702 Bluetooth 4.0 USB Device). But it gives an error as "Windows cannot start this device because its configuration information (in the registry is incomplete or damaged. (Code 19)
I suspect that system files got corrupted, So I did an sfc /scannow. But it gets stuck at 96%.
So please help me out.
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