Specs:
I purchased a $1,000 IBUYPOWER Gaming PC from Amazon in September, and in October the computer blue screened with the error CRITICAL_PROCESS_DIED. Eventually it stopped turning on at all, and I was forced to send it in for repairs with the warranty. So I send it in, but when it came back the PC blue screened again with the same issue. So I send it in a second time, but when it came back it STILL blue screened. The third time I sent it in, they promised to rebuild the PC, and when it finally got here in December it worked for about 4 days until I got another blue screen: BAD_SYSTEM_CONFIG_INFO.
Since this happened over the holidays I have not had much time to dedicate to fixing it, but I have called IBUYPOWER twice and their tips on reinstalling windows have not succeeded. I have tried virtually everything I could find as a fix online and nothing has worked.
Here’s a short list of what I’d tried (I’ve probably forgotten some things):
Startup Repair
Bcdedit / repairbcd
System Restore (no restore points since the PC is only a couple days new)
Chkdsk
creating a USB to repair/reinstall Windows (on SSD and Hard Drive)
IBUYPOWER said the problem was the SSD, and that we could initiate a part swap and I’d replace the SSD. This however does not explain that I still get this problem when installing windows directly to the hard drive.
I don't know where else to turn. So I thought I would try here. Your help is greatly appreciated. Thanks.
- System: Intel Core i7-9700f 8-Core 3.0GHz (4.70 GHz Max Turbo) | 16GB DDR4-2666 RAM | 1TB HDD | 240GB SSD | Genuine Windows 10 Home 64-bit
- Graphics: NVIDIA GeForce GTX 1660 Ti 6GB Dedicated Gaming Video Card | VR Ready | 1x DVI | 1x HDMI | 1x Display Port
I purchased a $1,000 IBUYPOWER Gaming PC from Amazon in September, and in October the computer blue screened with the error CRITICAL_PROCESS_DIED. Eventually it stopped turning on at all, and I was forced to send it in for repairs with the warranty. So I send it in, but when it came back the PC blue screened again with the same issue. So I send it in a second time, but when it came back it STILL blue screened. The third time I sent it in, they promised to rebuild the PC, and when it finally got here in December it worked for about 4 days until I got another blue screen: BAD_SYSTEM_CONFIG_INFO.
Since this happened over the holidays I have not had much time to dedicate to fixing it, but I have called IBUYPOWER twice and their tips on reinstalling windows have not succeeded. I have tried virtually everything I could find as a fix online and nothing has worked.
Here’s a short list of what I’d tried (I’ve probably forgotten some things):
Startup Repair
Bcdedit / repairbcd
System Restore (no restore points since the PC is only a couple days new)
Chkdsk
creating a USB to repair/reinstall Windows (on SSD and Hard Drive)
IBUYPOWER said the problem was the SSD, and that we could initiate a part swap and I’d replace the SSD. This however does not explain that I still get this problem when installing windows directly to the hard drive.
I don't know where else to turn. So I thought I would try here. Your help is greatly appreciated. Thanks.