Question BSOD caused by hal.dll while gaming and watching videos

[ACKR]

hello recently i get BSOD everyday when trying to play games with a video running in background the culprit is HAL.dll any help is appreciated. I have minidump file here https://drive.google.com/open?id=19Wi0MSP5la4X2hzqEfb2iHvEYJXz0N2A

Specs
Windows version: Windows 10 , 10.0, version 1903, build: 18362
Windows dir: C:\WINDOWS
Hardware: ASUSTeK COMPUTER INC., ROG STRIX Z370-E GAMING
CPU: GenuineIntel Intel(R) Core(TM) i5-8600K CPU @ 3.60GHz Intel8664, level: 6
6 logical processors, active mask: 63
RAM: 4x4 GB DDR4 (15.9GB)
GPU: Nvidia RTX 2060 Super

 

[Colif]

have a look in reliability history and see if anything shows up for the days it feels like it might crash but doesn't.

 

[ACKR]

https://drive.google.com/open?id=1b0iWcz0eJ1cSvmDTKiOY3yklV4dP70hB

1st crash since that time. this happened AFTER I updated audio drivers to latest version today

 

[gardenman]

I ran the dump file through the debugger and got the following information: https://unshoutedgun.htmlpasta.com/

File information:	040820-9984-01.dmp (Apr 8 2020 - 02:35:10)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	intelppm.sys (Process: System)
Uptime:	0 Day(s), 10 Hour(s), 00 Min(s), and 34 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[ACKR]

I ran the dump file through the debugger and got the following information: https://unshoutedgun.htmlpasta.com/

File information:	040820-9984-01.dmp (Apr 8 2020 - 02:35:10)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	intelppm.sys (Process: System) I ran the dump file through the debugger and got the following information: https://unshoutedgun.htmlpasta.com/ File information: 040820-9984-01.dmp (Apr 8 2020 - 02:35:10) Bugcheck: MACHINE_CHECK_EXCEPTION (9C) Probably caused by: intelppm.sys (Process: System) Uptime: 0 Day(s), 10 Hour(s), 00 Min(s), and 34 Sec(s) This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
Uptime:	0 Day(s), 10 Hour(s), 00 Min(s), and 34 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

What does the error mean this time

 

[ACKR]

https://drive.google.com/open?id=1o0AznSg3rZGiuwih5VH6qIGC0ml6gHXr

2 new crahses

 

[Colif]

So even though you updated audio drivers, the same ones are still on PC.

dumps dated 4th & 8th both have

Nov 27 2018

RTKVHD64.sys

Realtek Audio System driver https://www.realtek.com/en/

Lets try this with newer ones and see if it is still using that driver - this should get you a newer version - https://www.tenforums.com/sound-audio/135259-latest-realtek-hd-audio-driver-version-2-a.html

 

[gardenman]

I ran the dump files through the debugger and got the following information: https://giggliestbutterflyfish.htmlpasta.com/

File information:	041020-9765-01.dmp (Apr 10 2020 - 02:23:21)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	intelppm.sys (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 51 Min(s), and 36 Sec(s)

File information:	041020-9453-01.dmp (Apr 10 2020 - 01:30:53)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	intelppm.sys (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 28 Min(s), and 55 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[ACKR]

So even though you updated audio drivers, the same ones are still on PC.

dumps dated 4th & 8th both have

Nov 27 2018

RTKVHD64.sys

Realtek Audio System driver https://www.realtek.com/en/

Lets try this with newer ones and see if it is still using that driver - this should get you a newer version - https://www.tenforums.com/sound-audio/135259-latest-realtek-hd-audio-driver-version-2-a.html

i tried to install the latest one and it said the best driver for your device is already installed.

 

[Colif]

of the next 2 BSOD, one of those mentions USBXHCI, HIDCLASS, usbccgp which are all used to talk to USB devices.

from my post of the 4th, after a further look, this appears to be your keyboard
as usbccgp.sys is linked to your input devices in dxdiag

+-+ USB Composite Device
| | Vendor/Product ID: 0x0C45, 0x8603
| | Location: Port_#0005.Hub_#0002
| | Matching Device ID: USB\COMPOSITE
| | Service: usbccgp
| | Driver: usbccgp.sys, 4/4/2020 05:34:01, 183608 bytes
| |
| +-+ USB Input Device
| | | Vendor/Product ID: 0x0C45, 0x8603
| | | Location: 0000.0014.0000.005.000.000.000.000.000
| | | Matching Device ID: USB\Class_03&SubClass_01
| | | Service: HidUsb
| | | Driver: hidusb.sys, 10/7/2019 08:26:04, 45568 bytes
| | | Driver: hidclass.sys, 10/7/2019 08:26:04, 211968 bytes
| | | Driver: hidparse.sys, 10/7/2019 08:26:04, 46080 bytes

USBXHCI is not mentioned above but its the USB Extensible Host controller used for all USB 3 devices, so its involved as well.

USB & PCI are linked at some lvl as I had a dying mouse 2 years ago and it took 6 months for it to finally go and in that time my GPU was getting the blame for random things happening. Just saying that as the Nahimic behaviour could be related.

last 2 BSOD are just blaming intelppm.sys which are the Microsoft Intel chipset drivers

 

[ACKR]

well i managed to update audio driver and so far no crashes in last 2 days. should i wait more?

 

[ACKR]

from my post of the 4th, after a further look, this appears to be your keyboard
as usbccgp.sys is linked to your input devices in dxdiag




USBXHCI is not mentioned above but its the USB Extensible Host controller used for all USB 3 devices, so its involved as well.

USB & PCI are linked at some lvl as I had a dying mouse 2 years ago and it took 6 months for it to finally go and in that time my GPU was getting the blame for random things happening. Just saying that as the Nahimic behaviour could be related.

last 2 BSOD are just blaming intelppm.sys which are the Microsoft Intel chipset drivers

https://drive.google.com/open?id=1RZez1i7EZrcT3y2GyvpjkbYz7JxXpqAS

new dump after 3 days.

 

[gardenman]

I ran the dump file through the debugger and got the following information: https://unperishedcrabeatingmacaque.htmlpasta.com/

File information:	041420-9812-01.dmp (Apr 13 2020 - 23:11:39)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	intelppm.sys (Process: System)
Uptime:	0 Day(s), 7 Hour(s), 59 Min(s), and 08 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

now not 100% sure if the cause of one was Keyboard or mouse.
Do you have anything on keyboard or mouse that lets to do another task. Its hard to explain, this driver was last running before 1 of the crashes - https://docs.microsoft.com/en-us/wi...usbcon/usb-common-class-generic-parent-driver

Using the features of the generic parent driver, device vendors can make selective use of Microsoft-supplied driver support for some interfaces.

The interfaces of some composite device operate independently. For example, a composite USB keyboard with power buttons might have one interface for the keyboard and another interface for the power buttons. The USB generic parent driver enumerates each of these interfaces as a separate device. The operating system loads the Microsoft-supplied keyboard driver to manage the keyboard interface, and the Microsoft-supplied power keys driver to manage the power keys interface.

intelppm isn't cause, its just the only recognisable driver in most of your crashes.
I am only chasing USB as of all your crashes, there are only 2 where it showed me anything I could chase.

MCE dated 31 Dec 19
Umbus mentioned – tied into mice
https://www.sevenforums.com/drivers/378872-umbus-root-bus-enumerator-unknown-device.html
MCE dated 2 April 20
Usbccgp – USB Generic Parent Driver – it allows devices to use Microsoft drivers to do different tasks. Do you have custom button functions on mouse?
Hidusb – Human Interface Device – USB miniport driver
HIDCLASS – Human Interface Devices – mouse/kb/etc
Wdf01000 – kernel mode driver framework
USBXHCI – USB Extensible Host controller – used for USB 3

 

[ACKR]

now not 100% sure if the cause of one was Keyboard or mouse.
Do you have anything on keyboard or mouse that lets to do another task. Its hard to explain, this driver was last running before 1 of the crashes - https://docs.microsoft.com/en-us/wi...usbcon/usb-common-class-generic-parent-driver



intelppm isn't cause, its just the only recognisable driver in most of your crashes.
I am only chasing USB as of all your crashes, there are only 2 where it showed me anything I could chase.

MCE dated 31 Dec 19
Umbus mentioned – tied into mice
https://www.sevenforums.com/drivers/378872-umbus-root-bus-enumerator-unknown-device.html
MCE dated 2 April 20
Usbccgp – USB Generic Parent Driver – it allows devices to use Microsoft drivers to do different tasks. Do you have custom button functions on mouse?
Hidusb – Human Interface Device – USB miniport driver
HIDCLASS – Human Interface Devices – mouse/kb/etc
Wdf01000 – kernel mode driver framework
USBXHCI – USB Extensible Host controller – used for USB 3

yea my mouse is gaming mouse

 

[ACKR]

hey there sorry to revive this thread but the problem is back and its the same thing it happened 4 times today

minidumps https://drive.google.com/open?id=1UB2lnUqaFoo0Lob_AmFTQzfDNvmufD4z

 

[gardenman]

I'm sorry that you're still crashing. I looked at the most recent 10 dumps out of the 13 you posted. Results: https://pardonlesswhiterhinoceros.htmlpasta.com/

Spoiler

File information:	052120-9875-01.dmp (May 20 2020 - 23:53:19)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	intelppm.sys (Process: System)
Uptime:	0 Day(s), 6 Hour(s), 06 Min(s), and 43 Sec(s)

File information:	052120-9781-01.dmp (May 21 2020 - 02:34:29)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	intelppm.sys (Process: System)
Uptime:	0 Day(s), 1 Hour(s), 45 Min(s), and 35 Sec(s)

File information:	052120-9453-01.dmp (May 21 2020 - 04:29:54)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	intelppm.sys (Process: System)
Uptime:	0 Day(s), 1 Hour(s), 22 Min(s), and 48 Sec(s)

File information:	052120-9281-01.dmp (May 21 2020 - 00:48:03)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	intelppm.sys (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 53 Min(s), and 53 Sec(s)

File information:	052120-12375-01.dmp (May 21 2020 - 03:06:14)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	afd.sys (Process: Battle.net.exe)
Uptime:	0 Day(s), 0 Hour(s), 30 Min(s), and 50 Sec(s)

File information:	052020-9703-01.dmp (May 20 2020 - 05:00:03)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	intelppm.sys (Process: System)
Uptime:	0 Day(s), 11 Hour(s), 01 Min(s), and 59 Sec(s)

File information:	052020-9390-01.dmp (May 20 2020 - 07:46:32)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	ntkrnlmp.exe (Process: Battle.net.exe)
Uptime:	0 Day(s), 2 Hour(s), 45 Min(s), and 34 Sec(s)

File information:	051820-9515-01.dmp (May 18 2020 - 00:33:36)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	intelppm.sys (Process: System)
Uptime:	0 Day(s), 6 Hour(s), 35 Min(s), and 53 Sec(s)

File information:	051620-14328-01.dmp (May 16 2020 - 05:53:32)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	ntkrnlmp.exe (Process: System)
Uptime:	0 Day(s), 12 Hour(s), 03 Min(s), and 34 Sec(s)

File information:	051520-10171-01.dmp (May 15 2020 - 06:49:16)
Bugcheck:	MACHINE_CHECK_EXCEPTION (9C)
Probably caused by:	ntkrnlmp.exe (Process: System)
Uptime:	0 Day(s), 8 Hour(s), 19 Min(s), and 31 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

well, one is blaming internet drivers, as AFD.sys is Ancillary Function Driver for WInsock, and Winsock is what WIndows uses to talk to internet. I only know what AFD.sys means as I typed that all up yesterday...

wifi or LAN?

Feb 03 2020	e1d68x64.sys	Intel(R) Gigabit Adapter driver
Feb 11 2020	rtwlane.sys	Realtek PCI-E Wireless LAN NIC NDIS driver https://www.realtek.com/en/

I have to note I seen LOTS of lan drivers crashing in last week and I am not 100% sure it wasn't caused by a windows update, as these aren't old drivers.

I can't tell what cause is on other 9 though.
intelppm.sys is the windows chipset driver

this has been known to cause similar errors -

Aug 22 2012

AsIO.sys

ASUS Input Output driver http://www.asus.com/

 

[ACKR]

well, one is blaming internet drivers, as AFD.sys is Ancillary Function Driver for WInsock, and Winsock is what WIndows uses to talk to internet. I only know what AFD.sys means as I typed that all up yesterday...

wifi or LAN?

Feb 03 2020	e1d68x64.sys	Intel(R) Gigabit Adapter driver
Feb 11 2020	rtwlane.sys	Realtek PCI-E Wireless LAN NIC NDIS driver https://www.realtek.com/en/

I have to note I seen LOTS of lan drivers crashing in last week and I am not 100% sure it wasn't caused by a windows update, as these aren't old drivers.

I can't tell what cause is on other 9 though.
intelppm.sys is the windows chipset driver

this has been known to cause similar errors -

Aug 22 2012

AsIO.sys

ASUS Input Output driver http://www.asus.com/

I am not using the lan drivers because my lan is disconnected. Also i noticed something the crashes happen more when discord is on(it crashes when left idle) as opposed to off. so might this be related to to sound drivers because discord messages make notifications sound.

 

[Colif]

when i said lan, i was including wifi. So it could be the Feb drivers from realtek too. Or it could be windows update as, like I said, in last week almost all BSOD have been lan drivers. It seems unlikely to me that drivers released in Feb would be bad.

Discord uses internet (obvious).

Its only one out of 10 BSOD. I am not sure if you wouldn't be better asking on here and see if they can resolve this faster than I am. https://www.tenforums.com/bsod-crashes-debugging/

if you don't get an answer, come on back. I am not giving up but I can't really get a lot from the MCE reports.