Question BSOD - - - DRIVER_IRQL_NOT_LESS_OR_EQUAL and ntoskrnl.exe ?

[Ziwer9]

A little over a year ago I built a new PC with the following components:
1) Ryzen 7 5800x
2) Gigabyte GeForce RTX 3080 Ti GAMING OC
3) Gigabyte B550M AORUS ELITE
4) Kingston FURY Beast Black [KF432C16BBK2/16] x 2
5) Thermaltake Toughpower GF1 Snow 850W
6) Air cooler for CPU

I also installed storage devices from an old PC and one was with Windows installed and working, and I continued to work on it without reinstalling (I only cleared old devices from the device manager and removed unnecessary drivers, but I'm not sure if I removed all the old drivers).

The problem is that my PC spontaneously reboots without any blue screens or saving memory dumps (very rarely dumps were saved, I have one left). It can reboot once in two weeks or four times in two days or twice in less than an hour, no matter what I do, rebooted even when idle with no programs running. The last memory dump says the following (I viewed it with BlueScreenView)
Bug Check String: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code: 0x000000d1
but in the memory dumps that I deleted there was
Bug Check String: APC_INDEX_MISMATCH
Bug Check Code: 0x00000001
and in all memory dumps
Crash address: ntoskrnl.exe

I disabled all hardware acceleration (video cards, disabled XMP profiles, reset the motherboard settings to factory defaults), removed all applications that could somehow affect the change in the PC operating parameters (except for gigabyte system information viewer, since I used it to configure fan speeds), checked the memory using the built-in Windows application, as well as using memtest86, tried to make a memory dump using Driver Verifier (the dumps simply were not created, although in the settings there was saving new ones without overwriting old dumps).

Can you please try to help solve the problem? I can also upload a last memory dump and a screenshot of the one old memory dump from BlueScreenView (

https://imgur.com/a/RmVUq42

View: https://imgur.com/a/RmVUq42
).

 

[Lutfij]

Welcome to the forums, newcomer!

I also installed storage devices from an old PC and one was with Windows installed and working, and I continued to work on it without reinstalling (I only cleared old devices from the device manager and removed unnecessary drivers, but I'm not sure if I removed all the old drivers).
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The problem is that my PC spontaneously reboots
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Can you please try to help solve the problem?
Your problem is that you didn't reinstall the OS after migrating an older OS drive. In your current state of affairs, you should backup all mission critical data, recreate your bootable USB installer for your OS, then install the OS with only the drive you wish to install the OS onto in offline mode. You should also download necessary drivers for your platform before hand, to install them in an elevated command once you've installed the OS.

 

[Ziwer9]

Welcome to the forums, newcomer!

I also installed storage devices from an old PC and one was with Windows installed and working, and I continued to work on it without reinstalling (I only cleared old devices from the device manager and removed unnecessary drivers, but I'm not sure if I removed all the old drivers).
+
The problem is that my PC spontaneously reboots
+
Can you please try to help solve the problem?
Your problem is that you didn't reinstall the OS after migrating an older OS drive. In your current state of affairs, you should backup all mission critical data, recreate your bootable USB installer for your OS, then install the OS with only the drive you wish to install the OS onto in offline mode. You should also download necessary drivers for your platform before hand, to install them in an elevated command once you've installed the OS.

Ok, thank you very much for the advice.
When I was looking for a solution from people who had the same error, all people wrote that reinstalling the OS did not help them.
I hope this will help me. Thanks again!

Could there be other sources of this problem or should I only look for them after reinstalling the OS and if reboots persist?

 

[ubuysa]

As above. When WIndows installs it configures itself for the hardware platform it's being installed on. You've now booted a Windows system that was configured for a different platform.

You can't diagnose your problem by referring to other people's experiences because the systems are not identical. You really have to bite the bullet and clean install from bootable media (ie. NOT a Windows Reset) so that you get a completely clean Windows system configured for this platform. Only then can anyone start to troubleshoot it.

 

[Ziwer9]

Reinstalling windows didn't help, reboots continued and memory dumps are not created. I have automatic memory dump creation, disabled overwriting old dumps and disabled deleting dumps if there is not enough memory. Is there any way to keep memory dumps after reboot so that you can track down what the problem is?

 

[johnbl]

Reinstalling windows didn't help, reboots continued and memory dumps are not created. I have automatic memory dump creation, disabled overwriting old dumps and disabled deleting dumps if there is not enough memory. Is there any way to keep memory dumps after reboot so that you can track down what the problem is?

make sure you have space on your drive, make sure there is a pagefile.sys. google how to force a memory dump using a keyboard. make the registry change and then force a memory dump on a working system to make sure the file is created.

update the bios and cpu chipset drivers.
write down the bugcheck code if it only is on the screen.
if you have a sata drive see if you have a option in bios to enable hotswap for the drive sata port. if the drive disconnects then it will be able to reconnect,

scan your drive for *.dmp files sometimes they get moved by windows live error reporting.
generally, would be looking for a power or overheating problem.
make sure your bios is updated and motherboard vendors updated drivers are installed. Do not install the utilities. some drivers need to match the running service version and the bios version. old bios with updated drivers and service can produce a bugcheck.
https://www.gigabyte.com/Motherboard/B550M-AORUS-ELITE-rev-13/support#support-dl-bios

looks like bios update is sept 2024
chipset driver update jan 2024
amd raid driver Jan 17, 2025

if you use a utility to install the bios, you should uninstall the utility after you do the update.