BSOD error after new CPU

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cyberia

cyberia

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Dec 22, 2012
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I upgraded to an Intel i5-3330 the other day, and installed it fine. However after installing I started to get random and instant restarts. These stopped when I removed a 2GB stick of RAM I had with an 8 GB stick, but now I'm getting a BSOD every so often.

I get this constant error in event viewer unless I'm in safe mode

A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor ID: 4

When my PC does BSOD I get the Machine Check Exception (9C)

I boot up after to see this in event viewer

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009c (0x0000000000000000, 0xfffff880009f9b70, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 010616-23134-01.

and this

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I've done a complete re-install of Windows, deleting both partitions in the process, installed .net framework and my graphics drivers. I flashed my BIOS before doing the re-installation. I've also removed things within my PC and tried with old CPU, no different. So my Motherboard or PSU could be damaged, but the crashes and errors don't happen in safe mode so idk.

I've attached two minidumps I found in windows/minidumps I think,

So yea, thinking its hardware but the fact it's not crashing/BSOD and no errors in safe mode says other wise.

I have a memory(?) dump file I could also upload but it's 300MB,

I'd appreciate any input on what this could be, thanks

My Specs are

ASRock H77M Motherboard
Intel i5-3330 6MB cache
EVGA Nvidia GTX 750Ti
HyperX FURY Series 8GB DDR3 1600MHz
Corsair CX430 PSU

The dump files, apologise for them being separate, don't have WinRAR yet and wan't to avoid installing anything for the time being.
https://www.dropbox.com/s/j4pdg4nkj25ghnp/010616-23134-01.dmp?dl=0
https://www.dropbox.com/s/i267tvtgg0ow9js/010616-36207-01.dmp?dl=0

MSINFO save
https://www.dropbox.com/s/1z40pft1qex2tc5/213.nfo?dl=0 if that can help
 
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before you installed the new chip did you insure the bios your running is the correct bios that supports the new chip?? I noticed all but one 3330 uses all bios and the one needs bios 1.20 ?

1155 Core i5 i5-3330(E1) Ivy Bridge 3.0GHz BCLK 100MHz 6MB 77W All
1155 Core i5 i5-3330S(E1) Ivy Bridge 2.7GHz BCLK 100MHz 6MB 65W All

''1155 Core i5 i5-3330(N0) Ivy Bridge 3.0GHz BCLK 100MHz 6MB 77W P1.20 '' -- bios - p1.20

http://www.asrock.com/mb/Intel/H77M/?cat=CPU
 
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How do I know exactly which CPU mine is?
 
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I guess it should be printed on the box ?? but all you need to do is if unsure is put your old chip back in and flash at least bios 1.20 ? then retry ..

thast way you got the correct bios -- now if you see the bios you all ready got is 1.20 or higher then that's not the issue

so far all my asrock boards have a white with black numbers /wording sticker on the bios chip stating the factory shipped bios on the board most times if you have never flashed the bios your self they ship with there first release bios on them from the factory


if you look here at newegg and the birds eye view of the board just above the bottom right corner you can see the sticker [use blow up feature with your mouse pointer]
http://www.newegg.com/Product/Product.aspx?Item=N82E16813157303

best place to check is in the bios its self on its main page should be plainly stated there on whats on it or something like cpu-z under the motherboard tab should show the installed bios as well
 
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When I ordered the CPU it came in a blank box with a separate Fan for it, and it doesn't mention on the page. I flashed the BIOS to the latest version yesterday, which is 1.6, will try flashing it to 1.2 to see if that makes any difference. Thanks for the replies so far.
 
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Everything I descibed above had the 1.6 installed, still getting the A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor ID: 4

error, only a matter of time before I BSOD again, so BIOS version isn't the culprit
 
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seeing you did not get a chip in genuine intel packaging no telling now ?? for all I know this is a used chip or a pull out part just boxed up to send to you ??

so how do you know the chip is genuine intel ? is it a pull out from another computer ? black market ?

now not knowing its a genuine retail new factory sealed intel shipped item ?????? you may of got some defect chip ?

where did you buy it from ??
 
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just want to add as well with intel chips you can easly get whats called ''bent pins '' if you goof its instillation- may want to check on that as well

example
http://www.xtremesystems.org/forums/showthread.php?126447-Help-First-LGA775-board-ever-and-it-has-2-bent-pins!!

it don't take much to do this on your own and kind of common if not carefull ??
 
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http://www.pcupgrade.co.uk/productdetails.asp?ProductID=11852&categoryid=656

That's what I bought and where from, they seem very genuine to me and the chip seems new, the Intel Processor Identification Utility registers it as the chip it is so I'm not sure it's counterfeit. I did wonder why it wasn't in the original packaging, I might send them an email inquiring why.

I'll have a look to see if any pins are bent now, however if there are any, why do I not get any problems in safe mode?
 
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why do I not get any problems in safe mode

well nice to know that may lead now to a program or driver issue - in safe mode windows boots on its built in default drivers not any manufacture /vender/ 3ed party program or drivers all is running on default -- [safe]


funny the store you linked to states at top

''Intel Core i5 3330 3.00GHz Socket 1155 Ivy Bridge 6MB Cache Retail Boxed Processor with Fan and Heatsink 3yr Warr ''

you did not seem to get that retail box part of things ??

could of been a tray but that's not how there selling it to you and they may of runout of retail box and sent you a tray cpu with a fan as you would get in retail anyway ??

http://www.cpu-world.com/CPUs/Core_i5/Intel-Core%20i5-3330.html

 
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No I didn't, in all honestly I didn't question it that much considering I got a CPU chip and a fan (They sent me an Arctic Alpine 11 Rev 2) I've emailed them asking why.
 
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well it works so far in safe mode - so call that a plus for now

now I was thinking on how to go about this ??

maybe start with clearing the cmos then go back into the bios and re set settings [memory set to its xpm- hard drive sata settings /boot order - just the normal base thing you normaly would do ]

boot and check - same issues not in safe but still good in safe mode? then I would look at any drivers - be sure you got the correct ones for your board and os- un install them one at a time and test after each - or uninstall them all and re install each one at a time and test until you find the one that it fails on ??

one thing I never install is any of the ''gimmicware'' like any of the not needed for proper motherboard operation

ASRock Extreme Tuning Utility (AXTU)
- ASRock Instant Boot
- ASRock Instant Flash
- ASRock APP Charger
- ASRock XFast USB
- ASRock XFast LAN
- ASRock XFast RAM
- ASRock Crashless BIOS
- ASRock OMG (Online Management Guard)
- ASRock Internet Flash
- ASRock Dehumidifier Function
- ASRock On/Off Play Technology
- Hybrid Booster:
- ASRock U-COP
- Boot Failure Guard (B.F.G.)
- Combo Cooler Option (C.C.O.)
- Good Night LED

any of them could cause conflict ? [I using asrock now ] and remember K.I.S.S- [keep it simple silly]

like I say you may have to start from base safe scratch and go over each thing one at a time to weed out a driver issue if that was the case ??

then you may want to run memtest or a hard drive tool to test its smart ?

http://www.memtest86.com/

something like this for say a wd drive

http://support.wdc.com/downloads.aspx?DL

thing is you have a good bios for the new chip itt don't work as expected I assume you old chip still works 100% fine ??

tough call ...
 
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In your first post you said you had a 2GB and 8GB ram stick. Keep that 2GB out of the equation for now. Does it work for an extended period of time in safe mode? If so, then follow Junkey's suggestions. Probably a software issue, but did you carefully check for any bent pins as suggested?
 
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I guess I mis read that part on the memory so it mixed ??? ya , I can see that a issue here - bad idea overall on doing that use the 8gb in the proper slot and reset the bios on it [set its xmp profile] that may of had things screwed up

from the manual

If you install only one memory module or two non-identical memory modules, it is unable to activate the Dual Channel Memory Technology

so... ?????? still not a good practice best to use factory matched kits when using more then one stick
 
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Yea removing the 2GB fixed an instant restart issue I was having, I think it's corrupt, it was working fine with the 8GB stick earlier the week though, ah well 8 GB is enough for me right now. I haven't looked at my pins at the current moment, haven't had a BSOD or crash/restart in a couple of hours, installed Steam, CSGO and even ran CSGO with no problems. So at the moment it seems like BIOS helped, however I'm not calling it yet, will wait until tomorrow with no crashes before I will report it as fixed. Also, does anyone have any idea what this means


A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor ID: 4

It is something I'm still getting occasionally, get about a dozen reports over one second every 40 odd minutes or so, doesn't seem to be a correlation with any other report on the event viewer. Thanks for the support thus far everyone
 
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Ahhh, just got another BSOD, Machine Check Exception 0x0000009C again, also seem to have a "dirty drive", NTFS errors and all that, going to do CHKDSK. I've looked and I can't find much at all relating to my particular scenario, getting stuck on what to do. After CHKDSK I'm going to look at my pins. The vendor responded saying they receive the CPU's in trays from Intel.
 
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both of the memory dumps show a CPU stack pointer error.
in both memory dumps the BIOS reported different voltages to the CPU
3.3 volts reported in one case, 4.1 volts reported in the other
did you do a clean install of windows after you changed the CPU?
(sometimes the BIOS reports a bogus voltage but it generally does not change on each boot) You might want to reset the BIOS to defaults



Socket Designation CPUSocket
Processor Type Central Processor
Processor Family cdh - Specification Reserved
Processor Manufacturer Intel(R) Corporation
Processor ID a9060300fffbebbf
Processor Version Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz
Processor Voltage a9h - 4.1V
 
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I did bring up clear cmos also if that asrock gimmick ware program like a auto overclocking thing is installed it maybe overriding stuff and why I said remove it or don't install those things

example [hybrid booster ]

http://www.asrock.com/feature/HybridBooster/HybridBooster.html


don't know if another supported bios would help if there was a issue with the bios its running now in some way ??

like johnbl said you may need to start from scratch with a clean slate like it was a fresh first time install ??

I do know with one of my old asus builds I installed asus suite and regretted that it uninstalled but still left things screwed up to where I had to do a reinstall [OS} to fully get rid if it all
 
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Yea I did a full complete reinstall, deleted both partitions of my drive when I reinstalled, so fully clean. I haven't the slightest idea when it comes to voltages/power in computers haha, so I'm not sure what to expect or make of what you found in the dump, what does that imply? And what's a stack pointer error? Couldn't find anything on google. Thanks for your input on this

And Junkey after the clean reinstall I haven't installed anything motherboard related except the BIOS and drivers for the onboard graphics, was never into the gimmicky stuff

 
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I did not look at them seeing it was something I had to download and that one when I went to look ask for sign up info ?? I not one for downloading just anything .. sorry

did you get a reply on that chip thing for why you did not receive a retail package ??

see you don't know if that chip was used and these issues came up and it was some kind of rma that passed on to you ?? to me that's still kind of up in the air ??

anyway did you put your old chip back in to see if its still working as normal with out issue ???

well you may want to do the chipset drivers as well ?? i would
 
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looks like the debugger decoded the voltage incorrectly. I looked it up in the intel CPU specs and it should have been decoded to 1.09000 volts
which would be a good value.
http://www.intel.com/content/www/us/en/processors/core/3rd-gen-core-desktop-vol-1-datasheet.html page 77 voltage value of A9 hex
-------
the real voltage should be in the range or .5 volts to max of about 1.35 volts
if the BIOS does not have the proper support for the CPU it can apply incorrect voltages and cause the CPU to not function correctly (internal errors). The voltage and clock frequency is used to syncronize the data flow inside the CPU, wrong voltage/clock generates internal errors and internal CPU heat problems.

if your BIOS supports this CPU, then be sure to reset it to defaults. Make sure you installed the correct BIOS version and it is for your motherboard. Sometimes the BIOS just reports the wrong info in the memory dump.



 
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