[SOLVED] BSOD System Thread Exception Not Handled

Siffy_1

Reputable
Mar 15, 2017
49
0
4,530
0
So I just got my laptop (My laptop is a Dell Inspiron 5459) a new hdd, since my old hdd was at like 9k bad sectors, 4% health. Now my current hdd is running without problems, but suddenly, while playing Valorant (idk if relevant), I got into a BSOD saying System Thread Exception Not Handled. and here I'll also attach a pic of Bluescreenview of the dump file. For reference, I also tried updating the intel drivers, both GPU and CPU (i5-6200u and Intel(R) HD Graphics 520, and windows said drivers are up to date.

View: https://imgur.com/a/Ptff5pU
- Bluescreenview

View: https://imgur.com/a/45NSaiZ
- Current HDD
 

Colif

Win 10 Master
Moderator
First crash -
Nov 18 2018Netwbw02.sysIntel Wireless WiFi Link driver
then I asked you to update them
Second crash -
Apr 29 2019Netwbw02.sysIntel Wireless WiFi Link driver
they are getting newer.

Wonder if anything newer still.

well, i found how to remove and replace it but i am just wanting to find out what it is
Intel Dual Band Wireless-AC 3165/3160 - its so hard to get that answer out of google.

well, this is older than the one you have - https://www.dell.com/support/home/en-au/drivers/driversdetails?driverid=9p8pg#:~:text=This package provides Intel Dual,: Windows 10 64-bit. so that no use.

try here - https://downloadcenter.intel.com/product/89450/Intel-Dual-Band-Wireless-AC-3165
 

Colif

Win 10 Master
Moderator
Last edited:
Reactions: Siffy_1

gardenman

Admirable
Moderator
Hi, can you upload the minidumps from C:\Windows\minidump ? Copy them to another folder first, then upload them to a file sharing site such as OneDrive, Google Drive, or Dropbox then provide a link to the dump files here. We can pull more info from the dumps files than BlueScreenViewer can show you.
 
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Siffy_1

Reputable
Mar 15, 2017
49
0
4,530
0
Hi, can you upload the minidumps from C:\Windows\minidump ? Copy them to another folder first, then upload them to a file sharing site such as OneDrive, Google Drive, or Dropbox then provide a link to the dump files here. We can pull more info from the dumps files than BlueScreenViewer can show you.
I will do, I lost internet connection for a day so excuse my late reply :<
 

Siffy_1

Reputable
Mar 15, 2017
49
0
4,530
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afd.sys = anciliary function driver for winsock. Its one of the drivers used by windows for Internet
ndis.sys is Network Driver Interface Specification (another clue)
Netwbw02.sys - Intel Wireless Adapter Driver for Windows (version 8.1 – 64 Bit)
latest Network drivers here are Nov 2019 - https://www.dell.com/support/home/en-au/product-support/product/inspiron-14-5459-laptop/drivers (you should let website scan for updates)

try updating your wifi drivers
I see, I just tried updating my Intel wifi adapter through device manager and it did download it.
 

Siffy_1

Reputable
Mar 15, 2017
49
0
4,530
0

Colif

Win 10 Master
Moderator
its still showing the same driver name. I will let Gardenman convert files before I figure out whats going on.

Did you ever use a 3rd party driver updater to get drivers? Something like Driver Easy or Driver Booster? As they can put the wrong drivers on PC. Might explain it.
 

Siffy_1

Reputable
Mar 15, 2017
49
0
4,530
0
its still showing the same driver name. I will let Gardenman convert files before I figure out whats going on.

Did you ever use a 3rd party driver updater to get drivers? Something like Driver Easy or Driver Booster? As they can put the wrong drivers on PC. Might explain it.
I only used Device Manager to update my Intel wireless adapter, didn't use any 3rd party programs.
 

gardenman

Admirable
Moderator
Hi, I ran the dump files through the debugger and got the following information: https://spiffiestsister.htmlpasta.com/
File information:1st dump file.dmp (Jun 11 2020 - 07:47:38)
Bugcheck:SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Driver warnings:*** WARNING: Unable to verify timestamp for Netwbw02.sys
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 2 Hour(s), 58 Min(s), and 54 Sec(s)

File information:2nd dump file.dmp (Jun 12 2020 - 00:06:36)
Bugcheck:DRIVER_IRQL_NOT_LESS_OR_EQUAL (D1)
Driver warnings:*** WARNING: Unable to verify timestamp for Netwbw02.sys
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 16 Hour(s), 18 Min(s), and 25 Sec(s)
Laptop page: https://www.dell.com/support/home/en-us/product-support/product/inspiron-14-5459-laptop/drivers

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 
Reactions: Siffy_1

Colif

Win 10 Master
Moderator
First crash -
Nov 18 2018Netwbw02.sysIntel Wireless WiFi Link driver
then I asked you to update them
Second crash -
Apr 29 2019Netwbw02.sysIntel Wireless WiFi Link driver
they are getting newer.

Wonder if anything newer still.

well, i found how to remove and replace it but i am just wanting to find out what it is
Intel Dual Band Wireless-AC 3165/3160 - its so hard to get that answer out of google.

well, this is older than the one you have - https://www.dell.com/support/home/en-au/drivers/driversdetails?driverid=9p8pg#:~:text=This package provides Intel Dual,: Windows 10 64-bit. so that no use.

try here - https://downloadcenter.intel.com/product/89450/Intel-Dual-Band-Wireless-AC-3165
 

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