BSOD when inserting USB 3.0 device

[timagal]

Hello. I wonder if you can be of help:

I am using an HP Elitebook 2760p with apparently no inbuilt support for USB 3.0. When I plug in my 64gb USB 3.0 Memory stick, I get a partmgr.sys error and a BSOD. This is very strange, as the device should be retro-compatible.

STOP: 0x00000023 (0X00000000000E0107, 0xFFFFF880033B72A8, etc...)

 

[johnbl]

its a fat file system bugcheck
you would need to provide the actual memory dump file to be looked at with the windows debugger.
https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x23--fat-file-system

this looks like a old machine, make sure the bios is updated. usb 3 devices should work on a usb 2 if the bios is dated after about april of 2012. it looks like your machine put out a bios update this year.

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-2760p-tablet-pc/5071191
(apply bios, and firmware updates then apply driver updates and see if you still get problems)

 

[timagal]

Hello, John, and thank you for your prompt answer.

My machine is up-to-date, apart from the fact that it is still running W7.
It seems that there must be a power surge somewhere. I'll try to reformat the storage device and maybe divide it into smaller partitions as soon as I have access to my desktop. This is really, really strange, my desktop is also running W7, but the 32-bit version, and takes it like a champ.

 

[johnbl]

usb specifications changed over the years, old bios versions may not work correctly with new usb 3 devices.
the bios needs to be newer than april 2012 (in general for usb 2 port)

Hello, John, and thank you for your prompt answer.

My machine is up-to-date, apart from the fact that it is still running W7.
It seems that there must be a power surge somewhere. I'll try to reformat the storage device and maybe divide it into smaller partitions as soon as I have access to my desktop. This is really, really strange, my desktop is also running W7, but the 32-bit version, and takes it like a champ.

 

[timagal]

Yes, as said before, the BIOS is the latest one. Formatting and partitioning did not work.

 

[johnbl]

put the memory dump file from c:\windows\minidump directory on to a cloud server like microsoft onedrive, share the file for public access and post a link.

Yes, as said before, the BIOS is the latest one. Formatting and partitioning did not work.