Question BSODs when PC is idle/doing nothing/light tasks, but doesn't BSOD when under load ?

[imasuperguy]

Ive been dealing with BSODs the past year and recently theyve been getting worse.. I've gone through reddit forums where others have found success in undervolting. The common denominator seems to be either RGB software or AMD CPUs. I managed to temporarily fix my problem with increasing the voltage on my CPU by 0.05 but that only worked for about a week before the issue returned. Going through my MiniDumps it seemed the it was LightingService.exe that was the cause but after deleting that it had become OVRService, I even have one with Brave being the problem. Other issues im facing are Chrome tabs randomly crashing and constant BSODs with the following codes:

MEMORY MANAGEMENT
IRQL NOT LESS OR EQUAL
PAGE FAULT IN NON PAGED AREA
SYSTEM SERVICE EXCEPTION
KMOD EXCEPTION NOT HANDLED
KERNEL SECURITY CHECK FAILURE
BAD POOL HEADER
DPC WATCHDOG VIOLATION

and sooo many more that I haven't even recorded yet, these are just off the top of my head. It is a daily occurrence with these yet they never happen when im playing Games, they only happen when im using Chrome or leave my PC on doing nothing.

Ive used DDU to wipe drivers and reinstall, ive uninstalled and reinstalled CPU drivers, update motherboard BIOS, run memory tests and everything seems fine. Right after installing the CPU drivers my PC actually BSOD but that was after the install was complete and wasn't during, the drivers were also installed in safemode.

My PC refuses to boot when undervolted as well, and ive watched plenty of tutorials and im sure im not doing anything wrong. This has me thinking its either a Motherboard or CPU issue or perhaps Windows itself but I could also see it possibly being a PSU issue?

Specs:
Mobo: Asus ROG B450-F
CPU: Ryzen 3600X
Gigabyte RTX 3070 Ti
RAM: 2 x 8GB Corsair Vengence RGB DDR4
Storage: Windows boots off an NVMe SSD, and I also have an HDD.

Minidump files (5 of them)

 

[ubuysa]

Hello and welcome to the forum!

Those five dumps taken together look very much like bad RAM, so before looking at anything else we need to test your RAM...

1. Download Memtest86 (free), use the imageUSB.exe tool extracted from the download to make a bootable USB drive containing Memtest86 (1GB is plenty big enough). Do this on a different PC if you can, because you can't fully trust yours at the moment.
2. Then boot that USB drive on your PC, Memtest86 will start running as soon as it boots.
3. If no errors have been found after the four iterations of the 13 different tests that the free version does, then restart Memtest86 and do another four iterations. Even a single bit error is a failure.

Let us know how that goes.

 

[johnbl]

I see various problems with your build:

I would start by removing aura LightingService.exe
looked like a cleanup routine did a double remove of a memory address
(note you could update the bios and update the asus drivers and the asus lightingservice.exe and attempt to fix the problem)

note:
BIOS Release Date 08/29/2024
but various asus drivers are old, looks like the bios was updated but the various motherboard drivers were not updated. go to the motherboard vendor and update the motherboard drivers.

other problems/issues:
very old driver:
WinRing0x64.sys Wed May 1 19:19:47 2013 (often used for hacking)
vmulti.sys Fri Nov 2 00:42:34 2018
MsIo64.sys Sun Feb 11 23:57:50 2018 (old driver that is a hack target)

inpoutx64.sys Fri Oct 17 16:01:16 2008 (old driver)
GLCKIO2.sys Mon Apr 22 06:44:46 2019

old overclock driver:
AMDRyzenMasterDriver.sys Sun Dec 15 21:10:07 2019
this driver should be updated when the bios is updated.

best guess would be that the asus lighting is the cause of the bugcheck I looked at.
most of the other problems will be fixed by updating the motherboard drivers to match the installed version of the bios. my guess is that the asus software talks to the gclckio2.sys and it deallocates some memory twice (bug) then the system later at idle time does a cleanup and this causes the bugcheck when the system goes idle.

 

[imasuperguy]

I see various problems with your build:

I would start by removing aura LightingService.exe
looked like a cleanup routine did a double remove of a memory address
(note you could update the bios and update the asus drivers and the asus lightingservice.exe and attempt to fix the problem)

note:
BIOS Release Date 08/29/2024
but various asus drivers are old, looks like the bios was updated but the various motherboard drivers were not updated. go to the motherboard vendor and update the motherboard drivers.

other problems/issues:
very old driver:
WinRing0x64.sys Wed May 1 19:19:47 2013 (often used for hacking)
vmulti.sys Fri Nov 2 00:42:34 2018
MsIo64.sys Sun Feb 11 23:57:50 2018 (old driver that is a hack target)

inpoutx64.sys Fri Oct 17 16:01:16 2008 (old driver)
GLCKIO2.sys Mon Apr 22 06:44:46 2019

old overclock driver:
AMDRyzenMasterDriver.sys Sun Dec 15 21:10:07 2019
this driver should be updated when the bios is updated.

best guess would be that the asus lighting is the cause of the bugcheck I looked at.
most of the other problems will be fixed by updating the motherboard drivers to match the installed version of the bios. my guess is that the asus software talks to the gclckio2.sys and it deallocates some memory twice (bug) then the system later at idle time does a cleanup and this causes the bugcheck when the system goes idle.

Ive gone ahead and uninstalled my chipset drivers and reinstalled them, I also uninstalled asus AURA sync and removed the lightning service through CMD (as after uninstalling the service still remained on my PC; though i already had it disabled). One thing this got me able to do was to actually launch up and use Davinci Resolve for a few minutes as it would usually crash/BSOD when attempting to access files on my D drive. Nothing came about it so I went ahead and tried installing a game on Steam, mid install the PC BSOD again.

Minidump (just one as it just happened)

As for those outdated drivers, other than installing new chipset drivers and updating the BIOS how would I go about updating them? The only drivers available on my B450f are chipset, LAN, VGA, Audio, SATA and something called Armoury Crate. I also uninstalled AMD Ryzen Master since I didn't use it, but you did say that it should've been updated when I updated the BIOS so im not sure what to do from here.

 

[imasuperguy]

Hello and welcome to the forum!

Those five dumps taken together look very much like bad RAM, so before looking at anything else we need to test your RAM...

1. Download Memtest86 (free), use the imageUSB.exe tool extracted from the download to make a bootable USB drive containing Memtest86 (1GB is plenty big enough). Do this on a different PC if you can, because you can't fully trust yours at the moment.
2. Then boot that USB drive on your PC, Memtest86 will start running as soon as it boots.
3. If no errors have been found after the four iterations of the 13 different tests that the free version does, then restart Memtest86 and do another four iterations. Even a single bit error is a failure.

Let us know how that goes.

I ran memtest86 and didn't get any errors (though I didn't do the amount of passes you suggested, only 2 as I didn't have the time to run it so much), I also ran OCCTs ram tester and that passed the first time, but PC would BSOD the following tests (but i dont think it was due to the RAM test since it is a windows application meaning windows would BSOD while/after the test). Memtest would require my PC to be unusable for a whole day if I wanted to run so many tests, so I made a warranty claim with Corsair given their "Limited Lifetime Warranty"; still waiting on a response though.

 

[ubuysa]

You only have 16GB so two runs of Memtest86 shouldn't take all day. Even so, troubleshooting is often time consuming.

You could instead remove one stick and run for a day or two on each stick on its own.

 

[imasuperguy]

You only have 16GB so two runs of Memtest86 shouldn't take all day. Even so, troubleshooting is often time consuming.

You could instead remove one stick and run for a day or two on each stick on its own.

Should mention I tried that already along with unplugging my D drive and still got BSODs. I doubt both of my RAM sticks have gone bad, leading me to believe it could be a CPU, Motherboard or driver issue.

 

[johnbl]

the new bugcheck was a due to a hung cpu core.
this can not be debugged with a minidump, you would have to provide a kernel dump so I could see what was running on all cores.
the file would be memory.dmp

note: this could be caused by plug and play attempting to install a driver but failing to install a driver on one core while a service on another core is attempting to use the driver.

provide the kernel dump if you have it.
cpu 7, 5 and 2 were active
fyi:
several of your windows core files have been modified.
now also droidcamvideo.sys has also been modified
old drivers that are used for hacking are still installed.
You might consider just doing a clean install from a known good copy of windows.

 

[imasuperguy]

the new bugcheck was a due to a hung cpu core.
this can not be debugged with a minidump, you would have to provide a kernel dump so I could see what was running on all cores.
the file would be memory.dmp

note: this could be caused by plug and play attempting to install a driver but failing to install a driver on one core while a service on another core is attempting to use the driver.

provide the kernel dump if you have it.
cpu 7, 5 and 2 were active
fyi:
several of your windows core files have been modified.
now also droidcamvideo.sys has also been modified
old drivers that are used for hacking are still installed.
You might consider just doing a clean install from a known good copy of windows.

I will if that is my last resort, I am doing whatever I can to avoid doing so as I have files that go back years that I dont want to lose because I dont remember where I stored them. Corsair has shipped me new RAM as well so I will see if it is a memory issue before resetting. Here is the Kernel Dump. Will upgrading to windows 11 fix these issues?

 

[johnbl]

I will if that is my last resort, I am doing whatever I can to avoid doing so as I have files that go back years that I dont want to lose because I dont remember where I stored them. Corsair has shipped me new RAM as well so I will see if it is a memory issue before resetting. Here is the Kernel Dump. Will upgrading to windows 11 fix these issues?

the file was a minidump file, kernel dump files are named memory.dmp by default and are much larger than a minidump file

bugcheck was called from a cpu power management function to a bogus memory address.

several of the windows kernel core files have been modified.

running some hack driver from 2013
running some very old drivers from 2008 and 2009
your copy of mcupdate_AuthenticAMD.dll
is listed as invalid. this file is used to override various cpu and bios functions.

you might consider running cmd.exe as an admin then running
dism.exe /online /cleanup-image /restorehealth

this should repair some of your core files.

i would remove:
WinRing0x64.sys Wed May 1 19:19:47 2013
gameflt.sys Sun Nov 22 11:11:52 2009
npf64.sys Thu Feb 28 17:31:24 2013
inpoutx64.sys Fri Oct 17 16:01:16 2008
update this file:
RTKVHD64.sys Tue Jul 2 03:53:28 2019
Realtek high def audio, old version has a bug that will crash machine if you have more than one audio source. get update from motherboard vendor.
I would also pick up the updated ethernet driver from the same location

 

[imasuperguy]

the file was a minidump file, kernel dump files are named memory.dmp by default and are much larger than a minidump file

bugcheck was called from a cpu power management function to a bogus memory address.

several of the windows kernel core files have been modified.

running some hack driver from 2013
running some very old drivers from 2008 and 2009
your copy of mcupdate_AuthenticAMD.dll
is listed as invalid. this file is used to override various cpu and bios functions.

you might consider running cmd.exe as an admin then running
dism.exe /online /cleanup-image /restorehealth

this should repair some of your core files.

i would remove:
WinRing0x64.sys Wed May 1 19:19:47 2013
gameflt.sys Sun Nov 22 11:11:52 2009
npf64.sys Thu Feb 28 17:31:24 2013
inpoutx64.sys Fri Oct 17 16:01:16 2008
update this file:
RTKVHD64.sys Tue Jul 2 03:53:28 2019
Realtek high def audio, old version has a bug that will crash machine if you have more than one audio source. get update from motherboard vendor.
I would also pick up the updated ethernet driver from the same location

Sorry about that, here it is.

 

[johnbl]

ServiceName is "AmdPPM"
service disabled listed 12 times
looks like plug and play wants to install this for each cpu core and concludes that the service is disabled.
AMDPPM stands for AMD Primary Processor Module
it should not be disabled in windows control panel device manager.

I would enable the service and apply current amp chipset updates.


note:
asus sonic suite (remove if not being used)

 

[imasuperguy]

ServiceName is "AmdPPM"
service disabled listed 12 times
looks like plug and play wants to install this for each cpu core and concludes that the service is disabled.
AMDPPM stands for AMD Primary Processor Module
it should not be disabled in windows control panel device manager.

I would enable the service and apply current amp chipset updates.


note:
asus sonic suite (remove if not being used)

AMDPPM.sys was disabled due to a fix I found online that supposedly helped other people, i cannot find it under services as to disable/enable it i need to go into registry editor (Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AmdPPM). Ive switched it back to 3 now but the BSODs were already happening prior to this. I searched my PC for AMDPPM.sys and found a bunch of files that were last updated in may of 2024 which might be (roughly) when these BSODs began. Could this perhaps be due to an issue with those files? If so would it be safe to remove them and then reinstall the drivers?

 

[johnbl]

i would not disable amdppm.sys unless there was a bug in the cpu that has not been patched in the bios. normally the fixes are updated to the bios a month or two after the cpu is released. The only exception I have seen was for grey market china chips.
that the patches only came out on Chinese websites. (grey market chips were not to be shipped outside china but I have seen many people getting them)
I would install the amd chipset drivers directly from amd. I would consider installing the amd ryzen master drivers to override some defaults if i suspect or know of a cpu or bios bug.

note: bios updates and updated cpu dirvers should match. so if you did the driver update without the bios update you might get a bunch of bugchecks. until the bios was updated. (vice versa, if you updated bios but not the drivers)
after about 2 years vendors assume that the bios has been updated and I have seen vendors rebuild their drivers without the patches for bios bugs. Microsoft also runs a cpu patch for each cpu type to help prevent bugchecks on systems that do not have bios upgrades or cpu chipset upgrades. bugchecks get reported back to microsoft if you have windows error reporting turned on.

notes: (microsoft amd dll is invalid, microcode update not being applied)
7: kd> !sysinfo cpuinfo
[CPU Information]
~MHz = REG_DWORD 3800
Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
Identifier = REG_SZ AMD64 Family 23 Model 113 Stepping 0
ProcessorNameString = REG_SZ AMD Ryzen 5 3600X 6-Core Processor
Update Status = REG_DWORD 1
VendorIdentifier = REG_SZ AuthenticAMD
7: kd> !sysinfo cpumicrocode
Initial Microcode Version: 00000000:08701034
Cached Microcode Version: 00000000:00000000
Processor Family: 17
Processor Model: 71
Processor Stepping: 00
Note: Cached Microcode Version is not detected!

https://www.amd.com/en/support/download/drivers.html

looks like your cpu might have to use the amdryzenmaster driver to override some settings.

 

[imasuperguy]

i would not disable amdppm.sys unless there was a bug in the cpu that has not been patched in the bios. normally the fixes are updated to the bios a month or two after the cpu is released. The only exception I have seen was for grey market china chips.
that the patches only came out on Chinese websites. (grey market chips were not to be shipped outside china but I have seen many people getting them)
I would install the amd chipset drivers directly from amd. I would consider installing the amd ryzen master drivers to override some defaults if i suspect or know of a cpu or bios bug.

note: bios updates and updated cpu dirvers should match. so if you did the driver update without the bios update you might get a bunch of bugchecks. until the bios was updated. (vice versa, if you updated bios but not the drivers)
after about 2 years vendors assume that the bios has been updated and I have seen vendors rebuild their drivers without the patches for bios bugs. Microsoft also runs a cpu patch for each cpu type to help prevent bugchecks on systems that do not have bios upgrades or cpu chipset upgrades. bugchecks get reported back to microsoft if you have windows error reporting turned on.

notes: (microsoft amd dll is invalid, microcode update not being applied)
7: kd> !sysinfo cpuinfo
[CPU Information]
~MHz = REG_DWORD 3800
Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
Identifier = REG_SZ AMD64 Family 23 Model 113 Stepping 0
ProcessorNameString = REG_SZ AMD Ryzen 5 3600X 6-Core Processor
Update Status = REG_DWORD 1
VendorIdentifier = REG_SZ AuthenticAMD
7: kd> !sysinfo cpumicrocode
Initial Microcode Version: 00000000:08701034
Cached Microcode Version: 00000000:00000000
Processor Family: 17
Processor Model: 71
Processor Stepping: 00
Note: Cached Microcode Version is not detected!

https://www.amd.com/en/support/download/drivers.html

looks like your cpu might have to use the amdryzenmaster driver to override some settings.

Just swapped out with new RAM and the PC still gets BSODs, meaning that it is not a memory issue. I will try installing the CPU drivers again.

 

[imasuperguy]

i would not disable amdppm.sys unless there was a bug in the cpu that has not been patched in the bios. normally the fixes are updated to the bios a month or two after the cpu is released. The only exception I have seen was for grey market china chips.
that the patches only came out on Chinese websites. (grey market chips were not to be shipped outside china but I have seen many people getting them)
I would install the amd chipset drivers directly from amd. I would consider installing the amd ryzen master drivers to override some defaults if i suspect or know of a cpu or bios bug.

note: bios updates and updated cpu dirvers should match. so if you did the driver update without the bios update you might get a bunch of bugchecks. until the bios was updated. (vice versa, if you updated bios but not the drivers)
after about 2 years vendors assume that the bios has been updated and I have seen vendors rebuild their drivers without the patches for bios bugs. Microsoft also runs a cpu patch for each cpu type to help prevent bugchecks on systems that do not have bios upgrades or cpu chipset upgrades. bugchecks get reported back to microsoft if you have windows error reporting turned on.

notes: (microsoft amd dll is invalid, microcode update not being applied)
7: kd> !sysinfo cpuinfo
[CPU Information]
~MHz = REG_DWORD 3800
Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
Identifier = REG_SZ AMD64 Family 23 Model 113 Stepping 0
ProcessorNameString = REG_SZ AMD Ryzen 5 3600X 6-Core Processor
Update Status = REG_DWORD 1
VendorIdentifier = REG_SZ AuthenticAMD
7: kd> !sysinfo cpumicrocode
Initial Microcode Version: 00000000:08701034
Cached Microcode Version: 00000000:00000000
Processor Family: 17
Processor Model: 71
Processor Stepping: 00
Note: Cached Microcode Version is not detected!

https://www.amd.com/en/support/download/drivers.html

looks like your cpu might have to use the amdryzenmaster driver to override some settings.

Just updated to Windows 11 and still got the BSOD, meaning its likely not a corrupted file. Maybe the off chance I do a clean install it might help? Though, im not really sure if id like to go there yet. I think this may be a hardware issue with my CPU or Motherboard. I have yet to reinstall drivers and do Ryzenmaster yet, will come back if that fixes/doesnt fix.

I should note the BSODs have gotten less frequent ever since I turned AMDPPM.sys back on and also made sure by running a command in CMD "sc config amdppm start= demand" but I still do get BSODs. Off the top of my head they all seem to revolve around the Kernel though, such as Kernel Security Check Failure or KMODE Exception not handled. Ive also looked at the minidumps and it says that it was caused by SS3Svc64.exe, though I'm not sure what that is for.

 

[QyInvoLing]

CPU is broken.