Question Burnt gpu port, is this repairable?

[yellow_pastry]

This is what it looks like So like 3 months ago i enabled dsr from nvidia control panel to 1440p because of a video i watched and wanted to try it so i enabled it for like 20 minutes and suddenly i saw sparks coming from my computer and it stopped displaying. It turns out the HDMI port on both the gpu and the monitor were burnt, the motherboard. I bought a new motherboard and tried the gpu but it doesnt work so i took it to a “computer repair shop” which only checked the gpu for me using the other displayport ports and it doesnt work. Also i think some of the small things on the gpu motherboard might have got damaged. I thought maybe if i changed the ports or something it might work so anybody help.

 

[artk2219]

This is what it looks like So like 3 months ago i enabled dsr from nvidia control panel to 1440p because of a video i watched and wanted to try it so i enabled it for like 20 minutes and suddenly i saw sparks coming from my computer and it stopped displaying. It turns out the HDMI port on both the gpu and the monitor were burnt, the motherboard. I bought a new motherboard and tried the gpu but it doesnt work so i took it to a “computer repair shop” which only checked the gpu for me using the other displayport ports and it doesnt work. Also i think some of the small things on the gpu motherboard might have got damaged. I thought maybe if i changed the ports or something it might work so anybody help.

I'm sorry friend, that GPU is not going to be repairable. You could maybe see if msi will warranty it if it is still under warranty, but they will likely have a few questions and they may not replace it.

 

[yellow_pastry]

Can you tell me what makes you think that? And i bought it used with no warranty

 

[blazorthon]

If a computer component is literally charred, that's generally a good sign that it's never working again. Sometimes a professional can repair it, but people with those skills and equipment are few and expensive. Even with them, that sort of damage isn't guaranteed to be repairable and there's decent odds that the charred area isn't the only damage. Burnt PCB is no longer a good insulator and any PCB trace that got hot enough to do that may have melted. PCB traces in the burnt area can be short or open circuited. Unless that's at least a 4070 or similar, I wouldn't even bother trying to find someone to fix it. It won't be worth the cost of trying.

What are the specs of the computer and what do you do with it? Does it boot using integrated graphics or another graphics card?

 

[yellow_pastry]

If a computer component is literally charred, that's generally a good sign that it's never working again. Sometimes a professional can repair it, but people with those skills and equipment are few and expensive. Even with them, that sort of damage isn't guaranteed to be repairable and there's decent odds that the charred area isn't the only damage. Burnt PCB is no longer a good insulator and any PCB trace that got hot enough to do that may have melted. PCB traces in the burnt area can be short or open circuited. Unless that's at least a 4070 or similar, I wouldn't even bother trying to find someone to fix it. It won't be worth the cost of trying.

What are the specs of the computer and what do you do with it? Does it boot using integrated graphics or another graphics card?

The motherboard i ordered havent arrived yet. The old one is b760 and i paired it with 12400f but i returned both and bought b650 and 7600. The gpu is 3070 ti and the only sign of damage is the one i showed so there is no damage in pcie or anything else, i use it for gaming and general use

 

[yellow_pastry]

I'm sorry friend, that GPU is not going to be repairable. You could maybe see if msi will warranty it if it is still under warranty, but they will likely have a few questions and they may not replace it.

And i have another question, it might seem stupid but can i still connect the gpu even if it doesnt work and use integrated graphics because it will probably look ugly without a gpu

 

[blazorthon]

Any of the chips like the GPU chip itself, memory chips, or power management chips can be damaged or completely destroyed inside and not show it visibly.

Connecting a damaged device is a bad idea, it can lead to more damage and even damage other things in the computer if they aren't faulty already. That the computer will look empty or ugly while you wait for a replacement video card shouldn't be a major concern after a component literally had an electrical fire.

When something like this happens, it's often better to give up on fixing the computer and buy a replacement for it. Does the monitor work at all?

 

[SkyNetRising]

This is what it looks like

Disassemble your graphics card and find, where that blob of solder came from.
It would have been over 200C in there for solder to melt that way.

 

[yellow_pastry]

Any of the chips like the GPU chip itself, memory chips, or power management chips can be damaged or completely destroyed inside and not show it visibly.

Connecting a damaged device is a bad idea, it can lead to more damage and even damage other things in the computer if they aren't faulty already. That the computer will look empty or ugly while you wait for a replacement video card shouldn't be a major concern after a component literally had an electrical fire.

When something like this happens, it's often better to give up on fixing the computer and buy a replacement for it. Does the monitor work at all?

No i have to buy a new monitor too

 

[blazorthon]

No i have to buy a new monitor too

I wouldn't truest anything from the old computer. New computer, or at least new to you with a used computer, new monitor, new cables, new surge suppressor, everything. Trying to fix that with new parts is risky. If you want to try to get data off your drives, I would try an external USB enclosure instead of plugging them into a new computer internally. There's risk of new parts getting damaged by any broken parts even if they don't look bad.

 

[yellow_pastry]

Disassemble your graphics card and find, where that blob of solder came from.
It would have been over 200C in there for solder to melt that way.

Elaborate please?

 

[yellow_pastry]

I wouldn't truest anything from the old computer. New computer, or at least new to you with a used computer, new monitor, new cables, new surge suppressor, everything. Trying to fix that with new parts is risky. If you want to try to get data off your drives, I would try an external USB enclosure instead of plugging them into a new computer internally. There's risk of new parts getting damaged by any broken parts even if they don't look bad.

Its a custom pc i built the computer myself and i changed the motherboard, cpu, ssd, and removed the graphics card

 

[SkyNetRising]

Elaborate please?

Remove cooling solution from graphics card (remove all the screws) disassemble it and examine properly.

 

[drivinfast247]

FYI: There's no way enabling DSR caused that damage.

The GPU looks unrepairable.

Make sure you do a full reinstall of Windows on your new PC.

 

[yellow_pastry]

Remove cooling solution from graphics card (remove all the screws) disassemble it and examine properly.

I will but you’ll help me identify the problem right?

 

[yellow_pastry]

FYI: There's no way enabling DSR caused that damage.

The GPU looks unrepairable.

Make sure you do a full reinstall of Windows on your new PC.

Yeah i will dont worry, that concerns me maybe its another thing like the psu right? Or is it just the monitor because its ****** [Moderator edit to remove profanity. Remember that this is a family friendly forum.] and old.

Anyway i would like any advice to prevent that from happening again

 

[yellow_pastry]

Remove cooling solution from graphics card (remove all the screws) disassemble it and examine properly.

https://imgur.com/a/Wun2VRA

View: https://imgur.com/a/Wun2VRA

Here it is

 

[SkyNetRising]

Here it is

You'll need board level repair services involved there.
If you haven't done anything like that before, then don't even try doing it yourself.
For a regular person required skills and equipment is basically micro surgery level.

That blob looks more like melted plastic from shorted HDMI port.
HDMI port needs to be removed, and burned spot cleaned.
Only then you can determine the damage.
Capacitors near burned spot most likely have been damaged too.

Guessing here - damaged HDMI plug was inserted there, port shorted out and that caused sparks and fire.

 

[yellow_pastry]

You'll need board level repair services involved there.
If you haven't done anything like that before, then don't even try doing it yourself.
For a regular person required skills and equipment is basically micro surgery level.

That blob looks more like melted plastic from shorted HDMI port.
HDMI port needs to be removed, and burned spot cleaned.
Only then you can determine the damage.
Capacitors near burned spot most likely have been damaged too.

Guessing here - damaged HDMI plug was inserted there, port shorted out and that caused sparks and fire.

So it is repairable? Should i take it to a professional?

 

[USAFRet]

So it is repairable? Should i take it to a professional?

A "fix" will cost more than just replacing it.

 

[SkyNetRising]

So it is repairable? Should i take it to a professional?

Might be repairable.
But cost will be significant - in several hundreds $ most likely.

 

[artk2219]

I would try to RMA it with the MSI before i would go with replacing it, or having someone try to repair it. You can check the serial number on the back of the card, MSI covers their GPU's for 3 years after the manufacture date. You didnt do anything to it right? It just randomly happened? I don't want to get your hopes up, they may not cover it, but its worth a shot, especially if it isn't from anything that you did to it.

 

[yellow_pastry]

I would try to RMA it with the MSI before i would go with replacing it, or having someone try to repair it. You can check the serial number on the back of the card, MSI covers their GPU's for 3 years after the manufacture date. You didnt do anything to it right? It just randomly happened? I don't want to get your hopes up, they may not cover it, but its worth a shot, especially if it isn't from anything that you did to it.

I do not live in the US so i cant rma it