Question "can’t open because it is offline. The storage device might be missing or disconnected" when turning on

Sagi sason

Reputable
Mar 11, 2020
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Whenever I turn on my pc, for the first minutes I can't open windows store apps that are from the E: drive (only windows store apps, other programs work fine). and this is the error message I get: "can’t open because it is offline. The storage device might be missing or disconnected". After a few minutes it works normally. Can someone please help me?
Thank you.
VPU: intel i3 8100
GPU: GTX 1050TI
RAM: 2 * 8GB
PSU: 500w original to build, couldn't really understand the info written so I'll attach the photo
1731450147656.jpg

MB: H310-S2H
OS:
Edition Windows 10 Pro
Version 22H2
Installed on ‎14/‎11/‎2021
OS build 19045.5073
Experience Windows Feature Experience Pack 1000.19060.1000.0

[Drives]

Item Value
Drive C:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 118.63 GB (127,377,006,592 bytes)
Free Space 15.41 GB (16,547,672,064 bytes)
Volume Name
Volume Serial Number 10272F97

Drive E:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 930.46 GB (999,076,941,824 bytes)
Free Space 182.86 GB (196,342,583,296 bytes)
Volume Name
Volume Serial Number 7C349891

This is how the list of the programs in the setting app looks like for the E: drive. I'm thinking maybe it could be a problem with a process related to the windows store? Physical problem looks weird considering that the other programs work fine.
image.png
 
Last edited:

Ralston18

Titan
Moderator
Update your post to include full system hardware specs and OS information,

Include PSU: Make, model, wattage, age, condition (original to build, new, refurbished, used)?

Disk drive(s): make, model, capacity, how full?

What storage devices or other devices are connected?

= = = =

As a general observation, my thought is that something is loose and after the system has been on for a few minutes there is some expansion, the looseness tightens and all works again.

Power down, unplug, open the case.

Clean out dust and debris.

Verify by sight and feel that all connectors, cards, RAM, jumpers, and case connections are fully and firmly in place.

Use a bright flashlight to inspect everywhere and everything for signs of damage.
 

Sagi sason

Reputable
Mar 11, 2020
112
4
4,595
Update your post to include full system hardware specs and OS information,

Include PSU: Make, model, wattage, age, condition (original to build, new, refurbished, used)?

Disk drive(s): make, model, capacity, how full?

What storage devices or other devices are connected?

= = = =

As a general observation, my thought is that something is loose and after the system has been on for a few minutes there is some expansion, the looseness tightens and all works again.

Power down, unplug, open the case.

Clean out dust and debris.

Verify by sight and feel that all connectors, cards, RAM, jumpers, and case connections are fully and firmly in place.

Use a bright flashlight to inspect everywhere and everything for signs of damage.
Thank you for your comment! I have updated the question with more details.
 

Ralston18

Titan
Moderator
As a general rule, drives should be limited to 70-80% full.

Your C: drive =

Drive C:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 118.63 GB (127,377,006,592 bytes)
Free Space 15.41 GB (16,547,672,064 bytes)


Two concerns about Drive C: (boot drive) -

1) the boot drive should be at least 256 GB - the listed/installed C: drive likely is 120 GB.

2) the boot drive has only ~ 13% free space remaining.

Depending on circumstances the system is likely struggling to find and manage available space on C:

Open Disk Management and expand the window so all can be seen.

Take a screenshot and post the screenshot here via imgur (www.imgur.com).

Do you know where the pagefile (virtual memory) is located and what size it is?

To help:

https://learn.microsoft.com/en-us/t...ent/performance/introduction-to-the-page-file

If not sure about what you are being shown then expand the Task Manager > Performance > Memory window so all can be seen.

Take and post a screenshot.
 
Did the E: drive used to be the D: drive and letters got moved around after you installed other drives?
s-l1600.jpg

It's the cheap PSU that comes with SAMA cases. I don't think the company actually makes any PSUs but they do rebrand some that seem pretty good. That model number though makes it sound like they consider it more a 330w class PSU.
s-l1600.jpg

Hmm, it claims to be suited for Pentium 4 and very early Core 2
 

Sagi sason

Reputable
Mar 11, 2020
112
4
4,595
Did the E: drive used to be the D: drive and letters got moved around after you installed other drives?
s-l1600.jpg

It's the cheap PSU that comes with SAMA cases. I don't think the company actually makes any PSUs but they do rebrand some that seem pretty good. That model number though makes it sound like they consider it more a 330w class PSU.
s-l1600.jpg

Hmm, it claims to be suited for Pentium 4 and very early Core 2
The E: drive used to be C: drive, but it was long a go and I installed the apps after it
 

Sagi sason

Reputable
Mar 11, 2020
112
4
4,595
As a general rule, drives should be limited to 70-80% full.

Your C: drive =

Drive C:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 118.63 GB (127,377,006,592 bytes)
Free Space 15.41 GB (16,547,672,064 bytes)


Two concerns about Drive C: (boot drive) -

1) the boot drive should be at least 256 GB - the listed/installed C: drive likely is 120 GB.

2) the boot drive has only ~ 13% free space remaining.

Depending on circumstances the system is likely struggling to find and manage available space on C:

Open Disk Management and expand the window so all can be seen.

Take a screenshot and post the screenshot here via imgur (www.imgur.com).

Do you know where the pagefile (virtual memory) is located and what size it is?

To help:

https://learn.microsoft.com/en-us/t...ent/performance/introduction-to-the-page-file

If not sure about what you are being shown then expand the Task Manager > Performance > Memory window so all can be seen.

Take and post a screenshot.
image.png

the pagefile has 1024MB allocated, I'm not sure which drive because I chose "automatically manage paging file size for all drives" but through the the grey area I can see E: is set to none and C: is System managed.
 

Ralston18

Titan
Moderator
I believe that the root of the posted problem is likely the lack of space on C:

More space needs to be freed up on C: (at least 20% to be free) or a larger C: is needed.

Before doing anything at all ensure that all important data (on all drives) is backed up to at least 2 locations off the current problem computer. Verify that the backups are indeed recoverable and readable.

Are you able to free up any space at all on C: ?
 

Sagi sason

Reputable
Mar 11, 2020
112
4
4,595
I believe that the root of the posted problem is likely the lack of space on C:

More space needs to be freed up on C: (at least 20% to be free) or a larger C: is needed.

Before doing anything at all ensure that all important data (on all drives) is backed up to at least 2 locations off the current problem computer. Verify that the backups are indeed recoverable and readable.

Are you able to free up any space at all on C: ?
Yes, now there is 40% free space on the C: drive and the problem still occurs
 

Ralston18

Titan
Moderator
Not sure what to suggest beyond digging in a bit more.....

The problem still occurs and does it still continue to "After a few minutes it works normally"?

Do you just sit and wait or run other apps etc. until the windows store apps begin to work?

If you look in Reliability History/Monitor do you see any error codes, warnings, or informational events being logged when the system is first booted?

Followed a few minutes later, when windows store apps begin to work, by some other entries being logged?