[SOLVED] Can a motherboard cause stuttering/hanging restart/shutdown

[Othen]

CPU: AMD Ryzen 7 3800X 3.9 GHz 8-Core Processor
Motherboard: MSI MPG X570 GAMING EDGE WIFI ATX AM4 Motherboard
Memory: Corsair Vengeance RGB Pro 32 GB (2 x 16 GB) DDR4-3200 CL16 Memory
Storage: Samsung 970 Evo Plus 250 GB M.2-2280 NVME Solid State Drive
Storage: Samsung 970 Evo 500 GB M.2-2280 NVME Solid State Drive
Video Card: MSI GeForce RTX 2060 6 GB VENTUS XS OC Video Card
Case: Fractal Design Focus G ATX Mid Tower Case
Power Supply: EVGA SuperNOVA G3 650 W 80+ Gold Certified Fully Modular ATX Power Supply
Operating System: Microsoft Windows 10 Home OEM 64-bit
Monitor: BenQ XL2420Z 24.0" 1920x1080 144 Hz Monitor
Keyboard: Logitech G413 Silver Wired Gaming Keyboard
Mouse: Logitech G403 HERO 16K Wired Optical Mouse
Headphones: Logitech Pro X Gaming 7.1 Channel Headset

I have replaced my memory and done several hard restarts to try and remove the stutter and hanging shut downs but haven't had any luck. Would anyone be able to give me some insight? The build is less than 2 months old. Updated all drivers, updates are current.

 

[richiestang_78]

When you built this PC was it a fresh installation of Windows or did you bring the drive from another system? If it isnt a fresh install sadly youll have to start there, there are too many potential issues that can be caused by using an old install of Windows on different hardware.

What are your thermals?

 

[Othen]

When you built this PC was it a fresh installation of Windows or did you bring the drive from another system? If it isnt a fresh install sadly youll have to start there, there are too many potential issues that can be caused by using an old install of Windows on different hardware.

What are your thermals?

Full clean build, no pre-used parts or software. As for thermals, I’m at 110 F most cases, well within normal boundaries, even under load (RDR2 at basically ultra). I have good ventilation and the stock CPU cooler for 3800 is more than enough considering I’m not overclocking (yet).

 

[nhardinger2003]

CPU: AMD Ryzen 7 3800X 3.9 GHz 8-Core Processor
Motherboard: MSI MPG X570 GAMING EDGE WIFI ATX AM4 Motherboard
Memory: Corsair Vengeance RGB Pro 32 GB (2 x 16 GB) DDR4-3200 CL16 Memory
Storage: Samsung 970 Evo Plus 250 GB M.2-2280 NVME Solid State Drive
Storage: Samsung 970 Evo 500 GB M.2-2280 NVME Solid State Drive
Video Card: MSI GeForce RTX 2060 6 GB VENTUS XS OC Video Card
Case: Fractal Design Focus G ATX Mid Tower Case
Power Supply: EVGA SuperNOVA G3 650 W 80+ Gold Certified Fully Modular ATX Power Supply
Operating System: Microsoft Windows 10 Home OEM 64-bit
Monitor: BenQ XL2420Z 24.0" 1920x1080 144 Hz Monitor
Keyboard: Logitech G413 Silver Wired Gaming Keyboard
Mouse: Logitech G403 HERO 16K Wired Optical Mouse
Headphones: Logitech Pro X Gaming 7.1 Channel Headset

I have replaced my memory and done several hard restarts to try and remove the stutter and hanging shut downs but haven't had any luck. Would anyone be able to give me some insight? The build is less than 2 months old. Updated all drivers, updates are current.

Have you done any overclocking to it at all? Did it do this before you changed the memory?

 

[Othen]

I intended to, but never got to due to the issue. I did use the features in the motherboard to ramp up ram, but then replaced the ram and did a fresh install of windows. And yes, it did.

 

[nhardinger2003]

I intended to, but never got to due to the issue. I did use the features in the motherboard to ramp up ram, but then replaced the ram and did a fresh install of windows. And yes, it did.

I wonder if the motherboard could be causing instablility when it ramps up things. Maybe try disabling any automatic things that are related to memory setting speed and voltage manually(copy what the sticks have written on them if it asks for it).