My mom has gone through three different computers. Her first laptop had all sorts of random, glitchy things happen and I had to Internet connectivity issues constantly. It would drop connectivity and say "Connected, no internet." After a disconnect/reboot, it would work fine for a few days. She also had a desktop computer that she uses and when wired, it works fine, but when on the wireless connection, it has the same issue. For her birthday, we purchased her a brand new fancy Lenovo 2in1 with high ratings. It has not started to have the same connectivity problem, but more frequent. Like, multiple times an hour. The only things that have stayed consistent between the computer are my mom, and the Windows account her profile is tied to. We have also gone through multiple wireless routers over the years and the computers had the same issues with all of them. No other computers in the house have this problem except the ones her Microsoft account is tied to. Any way that is the problem, if so, any way to reset her account or something?