Archived from groups: microsoft.public.windowsxp.print_fax (More info?)
I have been back and forth with Hp for a week. I would be happy to send the chat transcripts... I hesitate putting it on here for the length of it. Anyway, I upgraded to XP from 98. I had a tech run me through the installation in which we wiped the hard drive out and installed the new version. When I installed the new drivers from Hp website, it said the printer can not communicate with the printer. I went through every fix on the Hp site then started with chat tech help. I uninstalled and reinstalled 7-8 times. Now, I have the disk that Hp sent me. I cant install it because I can not uninstall the previous install. It gives the error: here it is exactly... the log file 'C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\uninst.isu'is not valid or the data has been corrupted. Uninstallation will not continue. They told me to restart in safe mode and uninstall from there. It still does not uninstall. Upon rebooting though it prints a partial printer test page. OUt of no where. It seems to be possessed as I thought maybe its fixed. I tried to print from a program and it would not.
During the previous installation proceedures done by the Hp website books. I was instructed to choose a driver from a list of digitaly and not digitaly signed drivers... I noticed that there was no digitaly signed driver specific to the Hp Deskjet T 45 or T series. So, I chose the generic Deskjet . This worked for printing but nothing else as my printer is an all in one. so another time as Hp walked me through this they asked me to choose another model Deskjet 550c as a test printer. Still nothing. In wondering if it is a problem in the XP program I am inquiring as to a fix on your end may help.
Exhausted In Arizona
Anna Davis
I have been back and forth with Hp for a week. I would be happy to send the chat transcripts... I hesitate putting it on here for the length of it. Anyway, I upgraded to XP from 98. I had a tech run me through the installation in which we wiped the hard drive out and installed the new version. When I installed the new drivers from Hp website, it said the printer can not communicate with the printer. I went through every fix on the Hp site then started with chat tech help. I uninstalled and reinstalled 7-8 times. Now, I have the disk that Hp sent me. I cant install it because I can not uninstall the previous install. It gives the error: here it is exactly... the log file 'C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\uninst.isu'is not valid or the data has been corrupted. Uninstallation will not continue. They told me to restart in safe mode and uninstall from there. It still does not uninstall. Upon rebooting though it prints a partial printer test page. OUt of no where. It seems to be possessed as I thought maybe its fixed. I tried to print from a program and it would not.
During the previous installation proceedures done by the Hp website books. I was instructed to choose a driver from a list of digitaly and not digitaly signed drivers... I noticed that there was no digitaly signed driver specific to the Hp Deskjet T 45 or T series. So, I chose the generic Deskjet . This worked for printing but nothing else as my printer is an all in one. so another time as Hp walked me through this they asked me to choose another model Deskjet 550c as a test printer. Still nothing. In wondering if it is a problem in the XP program I am inquiring as to a fix on your end may help.
Exhausted In Arizona
Anna Davis
2921E08-9747-49E6-A3C8-643A0D4C7C89@microsoft.com...
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