Cannot logon to HP laptop

[BarryS]

Have used fingerprint reader to logon for past three years. Yesterday an automatic windows update and now it will not allow me to logon. Unable to load user profile. I cannot logon via password as I have forgotten it
Please help

 

[wheeler_jerry]

http://pcsupport.about.com/od/windows7/ht/reset-password-windows-7.htm This tutorial can be a little hard to follow but hopefully it does the trick ! Had the same issue a while back and just did one of the tutorials similar to this !