Question Can't Access MyCloudEX2 Drive in Win11

[jsblume42]

ASUS E410MA
Win11 Home 24H2 26100.2605

I bought this laptop with Win11 home over a year ago. I was careless with the specs - it's a bit hardware challenged. I tried Ubuntu for a while, but then reinstalled Win11 over the weekend.

When I first bought it, and under Ubuntu, it could read the drive. After reinstalling Win11 (version and build listed above), I get an error connecting. I did find a related thread with the same issue on Win10, but the thread was locked. I checked the SMB Protocol and it was set for SMB2, SMB3. I added SMB1 - no luck. I changed it to SMB1 only - no luck. I currently have it set for SMB3 only - no luck. My other laptop has the same version/build and I'm not having any trouble.

The MyCloudEX2 shows up as a storage device in the Networking group. I can't log into the admin page using the E410. I can't navigate to the drive in Windows Explorer using the name or the IP address.

Any help would be greatly appreciated.

Thank you!

 

[helpstar]

is the laptop using a firewall or antivirus?
check if the lan or wifi connection is private and not public in Windows

do you have a switch or hub between?
restart these
the router was well
try again

 

[jsblume42]

Completely forgot about the firewall!

The laptop is connecting wirelessly directly to the router. It doesn't have an ethernet port, but I do have a USB adapter. I tried that - no luck.

It is set up as a private network.

It has Microsoft Defender as the antivirus and the Microsoft Defender Firewall.

Rebooted the router - no change.

Turned off the firewall for the private network and it now also shows up as a drive. However, I'm still getting the same error, and the firewall keeps turning itself back on again.

I found another place where I could turn it off, but that still didn't solve the problem.

I rebooted into Safe Mode with Networking and tried it using wireless and wired. Nothing on the network showed up.